{% extends "base.html" %}
{% block title %}File Ticket on Behalf{% endblock %}
{% block page_title %}File Ticket on Behalf of Employee{% endblock %}

{% block content %}
<div class="row justify-content-center">
  <div class="col-lg-8">

    <!-- Context banner -->
    <div class="alert alert-info mb-4" style="font-size:13px;">
      <i class="bi bi-info-circle me-2"></i>
      <strong>Filing on behalf</strong> — Use this form when an employee reports an issue by phone or email
      and cannot submit a ticket themselves. The ticket will appear in their dashboard and they will
      receive a confirmation notification.
    </div>

    <div class="card">
      <div class="card-header">
        <i class="bi bi-person-plus me-2"></i>New Ticket — Filed by IT Staff
      </div>
      <div class="card-body">
        <form method="POST" enctype="multipart/form-data" id="behalf-form">
          <input type="hidden" name="csrf_token" value="{{ csrf_token() }}"/>

          <!-- ── Employee selector ── -->
          <div class="mb-4" style="background:var(--surface2);border:1px solid var(--border);border-radius:10px;padding:18px;">
            <div style="font-size:12px;font-weight:700;text-transform:uppercase;letter-spacing:.5px;color:var(--muted);margin-bottom:12px;">
              <i class="bi bi-person-badge me-1"></i> Reporting Employee *
            </div>

            <!-- Live search input (visible) -->
            <div style="position:relative;">
              <input type="text" id="employee-search"
                     class="form-control"
                     placeholder="Search by name, email, or department…"
                     autocomplete="off"
                     style="padding-left:36px;"/>
              <i class="bi bi-search" style="position:absolute;left:12px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:14px;pointer-events:none;"></i>
              <!-- Dropdown results -->
              <div id="employee-results"
                   style="display:none;position:absolute;top:calc(100% + 4px);left:0;right:0;
                          background:#fff;border:1px solid var(--border);border-radius:8px;
                          box-shadow:0 8px 24px rgba(0,0,0,.12);z-index:100;
                          max-height:260px;overflow-y:auto;">
              </div>
            </div>

            <!-- Hidden field that actually gets submitted -->
            <input type="hidden" name="employee_id" id="employee-id"
                   value="{{ selected_employee_id or '' }}"/>

            <!-- Selected employee display card -->
            <div id="selected-employee" style="display:none;margin-top:10px;
                 background:#fff;border:1px solid var(--border);border-radius:8px;padding:12px 14px;
                 display:flex;align-items:center;gap:12px;">
              <div id="sel-avatar"
                   style="width:36px;height:36px;border-radius:50%;background:var(--accent);
                          display:flex;align-items:center;justify-content:center;
                          font-size:14px;font-weight:700;color:#fff;flex-shrink:0;">
              </div>
              <div style="flex:1;min-width:0;">
                <div id="sel-name"  style="font-size:14px;font-weight:600;color:var(--text);"></div>
                <div id="sel-meta"  style="font-size:12px;color:var(--muted);margin-top:1px;"></div>
              </div>
              <button type="button" id="clear-employee"
                      class="btn btn-secondary btn-sm" title="Change employee">
                <i class="bi bi-x-lg"></i>
              </button>
            </div>
            <div id="employee-hint" style="font-size:11px;color:var(--muted);margin-top:6px;">
              Start typing to search all active users — employees, IT staff, and admins.
            </div>
          </div>

          <!-- ── Ticket fields (identical to create.html) ── -->
          <div class="row g-3">
            <div class="col-12">
              <label class="form-label">Issue Title *</label>
              <input type="text" class="form-control" name="title" required
                     placeholder="Brief description of the issue (e.g. 'Cannot connect to VPN')"/>
            </div>

            <div class="col-md-6">
              <label class="form-label">Category *</label>
              <select class="form-select" name="category" required>
                {% for cat in categories %}
                <option value="{{ cat }}">{{ cat.replace('_',' ').title() }}</option>
                {% endfor %}
              </select>
            </div>

            <div class="col-md-6">
              <label class="form-label">Priority *</label>
              <select class="form-select" name="priority" required>
                {% for p in priorities %}
                <option value="{{ p }}" {% if p == 'medium' %}selected{% endif %}>{{ p.upper() }}</option>
                {% endfor %}
              </select>
            </div>

            <div class="col-md-6">
              <label class="form-label">Location / Floor</label>
              <input type="text" class="form-control" name="location" placeholder="e.g. 3rd Floor, Room 302"/>
            </div>

            <div class="col-md-6">
              <label class="form-label">Asset Tag / Device Serial</label>
              <input type="text" class="form-control" name="asset_tag" placeholder="e.g. ASSET-1234"/>
            </div>

            <div class="col-12">
              <label class="form-label">Detailed Description *</label>
              <textarea class="form-control" name="description" rows="6" required
                        placeholder="Please describe the issue in detail:&#10;- What were you trying to do?&#10;- What happened?&#10;- Any error messages?&#10;- When did it start?"></textarea>
            </div>

            <div class="col-12">
              <label class="form-label">Attachments (screenshots, logs, etc.)</label>
              <input type="file" class="form-control" name="attachments" multiple
                     accept=".png,.jpg,.jpeg,.gif,.pdf,.doc,.docx,.txt,.zip,.log"/>
              <div style="font-size:11px;color:var(--muted);margin-top:5px;">
                Accepted: PNG, JPG, PDF, DOC, DOCX, TXT, ZIP, LOG. Max 16 MB per file.
              </div>
            </div>

            <!-- Priority guide -->
            <div class="col-12">
              <div style="background:var(--surface2);border:1px solid var(--border);border-radius:8px;padding:14px 16px;">
                <div style="font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:10px;">Priority Guide</div>
                <div class="row g-2" style="font-size:12px;">
                  <div class="col-sm-3"><span class="badge badge-low me-1">LOW</span> Minor inconvenience, no work stoppage</div>
                  <div class="col-sm-3"><span class="badge badge-medium me-1">MEDIUM</span> Impacting productivity, workaround available</div>
                  <div class="col-sm-3"><span class="badge badge-high me-1">HIGH</span> Significant impact, no workaround</div>
                  <div class="col-sm-3"><span class="badge badge-critical me-1">CRITICAL</span> Complete outage or security incident</div>
                </div>
              </div>
            </div>
          </div>

          <div class="d-flex gap-2 mt-4">
            <button type="submit" class="btn btn-primary" id="submit-btn">
              <i class="bi bi-send me-2"></i>Submit Ticket
            </button>
            <a href="{{ url_for('admin.all_tickets') }}" class="btn btn-secondary">Cancel</a>
          </div>
        </form>
      </div>
    </div>
  </div>

  <!-- ── Sidebar tips ── -->
  <div class="col-lg-4 d-none d-lg-block">
    <div class="card mb-3">
      <div class="card-header"><i class="bi bi-shield-check me-2"></i>Audit Trail</div>
      <div class="card-body" style="font-size:13px;color:var(--muted);">
        <p>The ticket will be registered under the <strong>employee's account</strong>.
           Your name is recorded in the activity log as the filing IT staff member.</p>
        <p class="mt-2">The employee will receive a notification and can view, comment on,
           and track the ticket from their dashboard.</p>
      </div>
    </div>
    <div class="card">
      <div class="card-header"><i class="bi bi-lightbulb me-2"></i>Tips</div>
      <div class="card-body" style="font-size:13px;color:var(--muted);">
        <p>✅ Confirm the employee's name and department before submitting</p>
        <p>✅ Include verbatim error messages they described</p>
        <p>✅ Note the contact method (phone / email) in the description</p>
        <p>✅ Attach any files the employee sent you</p>
      </div>
    </div>
  </div>
</div>
{% endblock %}

{% block scripts %}
<script>
// ── Employee live search ──────────────────────────────────────────────────────
const searchInput   = document.getElementById('employee-search');
const resultsBox    = document.getElementById('employee-results');
const employeeIdEl  = document.getElementById('employee-id');
const selectedCard  = document.getElementById('selected-employee');
const selAvatar     = document.getElementById('sel-avatar');
const selName       = document.getElementById('sel-name');
const selMeta       = document.getElementById('sel-meta');
const clearBtn      = document.getElementById('clear-employee');
const hintEl        = document.getElementById('employee-hint');
const submitBtn     = document.getElementById('submit-btn');

let debounceTimer = null;

// Disable submit until an employee is chosen
function refreshSubmitState() {
  submitBtn.disabled = !employeeIdEl.value;
}
refreshSubmitState();

searchInput.addEventListener('input', () => {
  clearTimeout(debounceTimer);
  const q = searchInput.value.trim();
  if (q.length < 1) { resultsBox.style.display = 'none'; return; }
  debounceTimer = setTimeout(() => fetchUsers(q), 250);
});

searchInput.addEventListener('focus', () => {
  if (searchInput.value.trim().length >= 1) fetchUsers(searchInput.value.trim());
});

document.addEventListener('click', e => {
  if (!e.target.closest('#employee-search') && !e.target.closest('#employee-results')) {
    resultsBox.style.display = 'none';
  }
});

async function fetchUsers(q) {
  try {
    const r    = await fetch(`/api/users/search?q=${encodeURIComponent(q)}&limit=20`);
    const data = await r.json();
    renderResults(data.users || []);
  } catch {
    resultsBox.style.display = 'none';
  }
}

function renderResults(users) {
  if (users.length === 0) {
    resultsBox.innerHTML = '<div style="padding:12px 16px;font-size:13px;color:var(--muted);">No users found.</div>';
    resultsBox.style.display = 'block';
    return;
  }
  resultsBox.innerHTML = users.map(u => `
    <div class="employee-option" data-id="${u.id}" data-name="${u.full_name}"
         data-email="${u.email}" data-dept="${u.department}" data-role="${u.role}"
         style="padding:10px 14px;cursor:pointer;border-bottom:1px solid var(--border);
                display:flex;align-items:center;gap:10px;transition:background .1s;">
      <div style="width:30px;height:30px;border-radius:50%;background:var(--accent);flex-shrink:0;
                  display:flex;align-items:center;justify-content:center;
                  font-size:12px;font-weight:700;color:#fff;">
        ${u.full_name[0].toUpperCase()}
      </div>
      <div style="flex:1;min-width:0;">
        <div style="font-size:13px;font-weight:600;color:var(--text);">${u.full_name}</div>
        <div style="font-size:11px;color:var(--muted);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;">
          ${u.email}${u.department ? ' · ' + u.department : ''}
          ${u.role !== 'employee' ? ' · <span style="color:var(--accent);">' + u.role.replace('_',' ') + '</span>' : ''}
        </div>
      </div>
    </div>
  `).join('');

  resultsBox.querySelectorAll('.employee-option').forEach(el => {
    el.addEventListener('mouseenter', () => el.style.background = 'var(--surface2)');
    el.addEventListener('mouseleave', () => el.style.background = '');
    el.addEventListener('click', () => selectEmployee(el.dataset));
  });

  resultsBox.style.display = 'block';
}

function selectEmployee(data) {
  employeeIdEl.value     = data.id;
  searchInput.value      = '';
  resultsBox.style.display = 'none';

  // Populate selected card
  selAvatar.textContent  = data.name[0].toUpperCase();
  selName.textContent    = data.name;
  const metaParts = [data.email];
  if (data.dept)                          metaParts.push(data.dept);
  if (data.role && data.role !== 'employee') metaParts.push(data.role.replace(/_/g,' '));
  selMeta.textContent    = metaParts.join(' · ');

  selectedCard.style.display = 'flex';
  searchInput.style.display  = 'none';
  hintEl.style.display       = 'none';
  refreshSubmitState();
}

clearBtn.addEventListener('click', () => {
  employeeIdEl.value         = '';
  selectedCard.style.display = 'none';
  searchInput.style.display  = '';
  searchInput.value          = '';
  hintEl.style.display       = '';
  searchInput.focus();
  refreshSubmitState();
});

// Pre-select employee if form re-rendered after validation error
(function() {
  const preselId = '{{ selected_employee_id or "" }}';
  if (!preselId) return;
  fetch(`/api/users/search?q=&limit=50`)
    .then(r => r.json())
    .then(data => {
      const u = (data.users || []).find(x => String(x.id) === preselId);
      if (u) selectEmployee({
        id: String(u.id), name: u.full_name,
        email: u.email, dept: u.department || '', role: u.role
      });
    })
    .catch(() => {});
})();
</script>
{% endblock %}