{% extends "base.html" %}
{% block title %}New Ticket{% endblock %}
{% block page_title %}Submit a New Ticket{% endblock %}

{% block content %}
<div class="row justify-content-center">
  <div class="col-lg-8">
    <div class="card">
      <div class="card-header">
        <i class="bi bi-plus-circle me-2"></i>New Support Request
      </div>
      <div class="card-body">
        <form method="POST" enctype="multipart/form-data">
          <input type="hidden" name="csrf_token" value="{{ csrf_token() }}"/>
          <div class="row g-3">
            <div class="col-12">
              <label class="form-label">Issue Title *</label>
              <input type="text" class="form-control" name="title" required
                     placeholder="Brief description of the issue (e.g. 'Cannot connect to VPN')"/>
            </div>

            <div class="col-md-6">
              <label class="form-label">Category *</label>
              <select class="form-select" name="category" required>
                {% for cat in categories %}
                <option value="{{ cat }}">{{ cat.replace('_',' ').title() }}</option>
                {% endfor %}
              </select>
            </div>

            <div class="col-md-6">
              <label class="form-label">Priority *</label>
              <select class="form-select" name="priority" required>
                {% for p in priorities %}
                <option value="{{ p }}" {% if p == 'medium' %}selected{% endif %}>{{ p.upper() }}</option>
                {% endfor %}
              </select>
            </div>

            <div class="col-md-6">
              <label class="form-label">Location / Floor</label>
              <input type="text" class="form-control" name="location" placeholder="e.g. 3rd Floor, Room 302"/>
            </div>

            <div class="col-md-6">
              <label class="form-label">Asset Tag / Device Serial</label>
              <input type="text" class="form-control" name="asset_tag" placeholder="e.g. ASSET-1234"/>
            </div>

            <div class="col-12">
              <label class="form-label">Detailed Description *</label>
              <textarea class="form-control" name="description" rows="6" required
                        placeholder="Please describe the issue in detail:&#10;- What were you trying to do?&#10;- What happened?&#10;- Any error messages?&#10;- When did it start?"></textarea>
            </div>

            <div class="col-12">
              <label class="form-label">Attachments (screenshots, logs, etc.)</label>
              <input type="file" class="form-control" name="attachments" multiple
                     accept=".png,.jpg,.jpeg,.gif,.pdf,.doc,.docx,.txt,.zip,.log"/>
              <div style="font-size:11px;color:var(--muted);margin-top:5px;">
                Accepted: PNG, JPG, PDF, DOC, DOCX, TXT, ZIP, LOG. Max 16 MB per file.
              </div>
            </div>

            <!-- Priority guide -->
            <div class="col-12">
              <div style="background:var(--surface2);border:1px solid var(--border);border-radius:8px;padding:14px 16px;">
                <div style="font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:10px;">Priority Guide</div>
                <div class="row g-2" style="font-size:12px;">
                  <div class="col-sm-3"><span class="badge badge-low me-1">LOW</span> Minor inconvenience, no work stoppage</div>
                  <div class="col-sm-3"><span class="badge badge-medium me-1">MEDIUM</span> Impacting productivity, workaround available</div>
                  <div class="col-sm-3"><span class="badge badge-high me-1">HIGH</span> Significant impact, no workaround</div>
                  <div class="col-sm-3"><span class="badge badge-critical me-1">CRITICAL</span> Complete outage or security incident</div>
                </div>
              </div>
            </div>
          </div>

          <div class="d-flex gap-2 mt-4">
            <button type="submit" class="btn btn-primary">
              <i class="bi bi-send me-2"></i>Submit Ticket
            </button>
            <a href="{{ url_for('tickets.dashboard') }}" class="btn btn-secondary">Cancel</a>
          </div>
        </form>
      </div>
    </div>
  </div>

  <div class="col-lg-4 d-none d-lg-block">
    <div class="card mb-3">
      <div class="card-header"><i class="bi bi-robot me-2"></i>Prefer Chatting?</div>
      <div class="card-body">
        <p style="font-size:13px;color:var(--muted);">Let our AI assistant guide you through reporting your issue conversationally.</p>
        <button class="btn btn-outline-primary w-100" onclick="toggleChat()">
          <i class="bi bi-chat-dots me-2"></i>Open IT Assistant
        </button>
      </div>
    </div>
    <div class="card">
      <div class="card-header"><i class="bi bi-lightbulb me-2"></i>Tips</div>
      <div class="card-body" style="font-size:13px;color:var(--muted);">
        <p>✅ Include error messages exactly as shown</p>
        <p>✅ Mention what changed recently</p>
        <p>✅ List affected users or devices</p>
        <p>✅ Attach relevant screenshots or logs</p>
      </div>
    </div>
  </div>
</div>
{% endblock %}