{% extends "base.html" %} {% block title %}IT Overview{% endblock %} {% block page_title %}IT Operations Overview{% endblock %} {% block content %} {# ── Headline stat cards ───────────────────────────────────────────────────── #}

{% for label, value, icon, color, bg in [ ('Total Tickets', stats.total_tickets, 'bi-collection', 'var(--text)', 'rgba(255,255,255,.05)'), ('Open', stats.open, 'bi-circle', 'var(--info)', 'rgba(96,165,250,.1)'), ('In Progress', stats.in_progress, 'bi-arrow-repeat','var(--accent3)','rgba(0,180,216,.1)'), ('Resolved', stats.resolved, 'bi-check-circle','var(--success)','rgba(45,212,191,.1)'), ('Closed', stats.closed, 'bi-archive', 'var(--muted)', 'rgba(112,112,160,.1)'), ('Active Users', stats.total_users, 'bi-people', 'var(--accent2)','rgba(123,94,167,.1)'), ] %}

{{ value }}

{{ label }}

{% endfor %}

{# ── Row 1: Performance KPIs + Priority breakdown ─────────────────────────── #}

{# KPI cards #}

IT Performance — Last 30 Days

{# Avg resolution time #}

{% if avg_resolution_hours is none %}— {% elif avg_resolution_hours >= 24 %}{{ (avg_resolution_hours / 24)|round(1) }}d {% else %}{{ avg_resolution_hours }}h{% endif %}

Avg Resolution Time

{# Resolved last 7d #}

{{ resolved_7d }}

Resolved (7 days)

{# New last 7d #}

{{ new_7d }}

New (7 days)

{# Resolution rate 30d #}

{% set rate = ((resolved_30d / new_30d * 100)|int) if new_30d > 0 else 0 %}

{{ rate }}%

Resolution Rate (30d)

{# Unassigned #}

{{ unassigned }}

Unassigned Open

{# SLA at-risk #}

{{ sla_breach }}

SLA At-Risk (>3 days)

{# Resolved 30d #}

{{ resolved_30d }}

Resolved (30 days)

{# New 30d #}

{{ new_30d }}

New (30 days)

{# Priority breakdown #}

Open by Priority

{% set total_open = priority_breakdown.values()|sum %} {% for priority, count in [ ('critical', priority_breakdown.critical), ('high', priority_breakdown.high), ('medium', priority_breakdown.medium), ('low', priority_breakdown.low), ] %}

{{ priority.upper() }} {{ count }}

{% endfor %}

Open by Category

{% for cat, count in category_breakdown %} {% if count > 0 %}

{{ cat }} {{ count }}

{% endif %} {% endfor %}

{# ── Row 2: Staff performance + Urgent queue ──────────────────────────────── #}

{# Staff performance table #}

IT Staff Performance

{% if staff_stats %} {% for s in staff_stats %} {% endfor %}

Staff Member	Open	Urgent	Resolved (30d)	Avg Time	Total Resolved
{{ s.name }}	{{ s.assigned_open }}	{% if s.urgent_open > 0 %} {{ s.urgent_open }} {% else %} {% endif %}	{{ s.resolved_30d }}	{% if s.avg_hours is none %}— {% elif s.avg_hours >= 24 %}{{ (s.avg_hours / 24)\|round(1) }}d {% else %}{{ s.avg_hours }}h{% endif %}	{{ s.resolved_total }}

{% else %}

No IT staff found.

{% endif %}

{# Urgent open tickets queue #}

Needs Attention View all →

{% if urgent_tickets %} {% for t in urgent_tickets %} {{ t.priority.upper() }}

{{ t.ticket_number }} · {{ t.creator.full_name.split()[0] }} · {% set age = ((now - t.created_at).total_seconds() / 3600)|int %} {% if age >= 24 %}{{ (age / 24)|int }}d ago{% else %}{{ age }}h ago{% endif %}

{% if t.assignee %} {{ t.assignee.full_name.split()[0] }} {% else %} Unassigned {% endif %} {% endfor %} {% else %}

All caught up — no urgent open tickets.

{% endif %}

{% endblock %}