Fix some issues

.env

@@ -11,9 +11,12 @@ DB_USER=it_ticket
 DB_PASSWORD=IT.t1ck3t.5ys
 
 # Mail Configuration (SMTP)
+# Port 465 uses implicit SSL — MAIL_USE_SSL must be True, MAIL_USE_TLS must be False.
+# If your SMTP server uses port 587, swap these: MAIL_USE_TLS=True, MAIL_USE_SSL=False.
 MAIL_SERVER=mail.ltservicesinc.com
 MAIL_PORT=465
-MAIL_USE_TLS=True
+MAIL_USE_TLS=False
+MAIL_USE_SSL=True
 MAIL_USERNAME=jqc.noreply@ltservicesinc.com
 MAIL_PASSWORD=jQc.4utoMail$
 MAIL_DEFAULT_SENDER=IT Helpdesk <jqc.noreply@ltservicesinc.com>
@@ -28,7 +31,9 @@ APP_BASE_URL=https://tickets.ltservicesinc.com
 ANTHROPIC_API_KEY=your-anthropic-api-key-here
 
 # File Upload Configuration
-UPLOAD_FOLDER=app/static/uploads
+# Must be an absolute path so all gunicorn workers resolve the same directory
+# regardless of their working directory. Adjust to match your deployment path.
+UPLOAD_FOLDER=/home/it-ticket/myapp/app/static/uploads
 MAX_CONTENT_LENGTH=16777216
 
 # Admin default credentials (change after first login)