04/06 adding some additional functions

app/routes/admin.py

@@ -11,7 +11,7 @@ from werkzeug.utils import secure_filename
 import bleach
 from app import db, limiter
 from app.models import (User, Ticket, Comment, ActivityLog, KnowledgeBase,
-                        KBAttachment, UserRole, TicketStatus)
+                        KBAttachment, UserRole, TicketStatus, CannedResponse)
 from app.services.log_service import log_action
 from app.services.validation_service import validate_password, validate_file
 
@@ -851,6 +851,85 @@ def export_tickets():
     )
 
 
+# ─── Canned Responses Management ─────────────────────────────────────────────
+
+@admin_bp.route('/canned-responses')
+@login_required
+@it_required
+def canned_responses():
+    """List all canned responses."""
+    items = CannedResponse.query.order_by(
+        CannedResponse.category, CannedResponse.title
+    ).all()
+    categories = sorted({r.category for r in items if r.category})
+    return render_template('admin/canned_responses.html',
+                           items=items, categories=categories)
+
+
+@admin_bp.route('/canned-responses/new', methods=['GET', 'POST'])
+@login_required
+@it_required
+def canned_response_new():
+    if request.method == 'POST':
+        title    = request.form.get('title', '').strip()
+        body     = request.form.get('body', '').strip()
+        category = request.form.get('category', '').strip()
+        if not title or not body:
+            flash('Title and body are required.', 'danger')
+            return render_template('admin/canned_response_edit.html', item=None)
+        item = CannedResponse(
+            title      = title,
+            body       = body,
+            category   = category or None,
+            created_by = current_user.id,
+        )
+        db.session.add(item)
+        db.session.flush()
+        log_action(current_user.id, 'canned_response_create', 'canned_response', item.id,
+                   f'title={title}')
+        db.session.commit()
+        logger.info(f'[CANNED RESPONSE CREATE] id={item.id} by user_id={current_user.id}')
+        flash('Canned response created.', 'success')
+        return redirect(url_for('admin.canned_responses'))
+    return render_template('admin/canned_response_edit.html', item=None)
+
+
+@admin_bp.route('/canned-responses/<int:item_id>/edit', methods=['GET', 'POST'])
+@login_required
+@it_required
+def canned_response_edit(item_id):
+    item = db.session.get(CannedResponse, item_id) or abort(404)
+    if request.method == 'POST':
+        item.title     = request.form.get('title', item.title).strip()
+        item.body      = request.form.get('body', item.body).strip()
+        item.category  = request.form.get('category', '').strip() or None
+        item.is_active = bool(request.form.get('is_active'))
+        if not item.title or not item.body:
+            flash('Title and body are required.', 'danger')
+            return render_template('admin/canned_response_edit.html', item=item)
+        log_action(current_user.id, 'canned_response_edit', 'canned_response', item.id,
+                   f'title={item.title}')
+        db.session.commit()
+        logger.info(f'[CANNED RESPONSE EDIT] id={item.id} by user_id={current_user.id}')
+        flash('Canned response updated.', 'success')
+        return redirect(url_for('admin.canned_responses'))
+    return render_template('admin/canned_response_edit.html', item=item)
+
+
+@admin_bp.route('/canned-responses/<int:item_id>/delete', methods=['POST'])
+@login_required
+@it_required
+def canned_response_delete(item_id):
+    item = db.session.get(CannedResponse, item_id) or abort(404)
+    log_action(current_user.id, 'canned_response_delete', 'canned_response', item.id,
+               f'title={item.title}')
+    logger.info(f'[CANNED RESPONSE DELETE] id={item.id} by user_id={current_user.id}')
+    db.session.delete(item)
+    db.session.commit()
+    flash('Canned response deleted.', 'success')
+    return redirect(url_for('admin.canned_responses'))
+
+
 def _roles():
     return [UserRole.EMPLOYEE, UserRole.IT_STAFF, UserRole.ADMIN]