Update chatbot

app/templates/base.html

@@ -628,13 +628,18 @@ async function sendChat(){
     typing.remove();
     const reply = d.reply || 'Sorry, I encountered an error.';
     appendBubble(reply,'bot');
-    chatHistory.push({role:'assistant',content:reply});
     if(d.ticket){
+      // Clear history after ticket creation — keeping the prior conversation
+      // (which contains the AI's JSON action block) causes the model to
+      // re-trigger ticket creation on every subsequent message.
+      chatHistory = [];
       const notif=document.createElement('div');
       notif.className='chat-bubble bot';
       notif.style.cssText='background:rgba(45,212,191,.1);border:1px solid rgba(45,212,191,.3);';
       notif.innerHTML=`🎫 <strong>${d.ticket.ticket_number}</strong> — <a href="${d.ticket.url}">View Ticket</a>`;
       document.getElementById('chat-messages').appendChild(notif);
+    } else {
+      chatHistory.push({role:'assistant',content:reply});
     }
   }catch(e){typing.remove();appendBubble('Sorry, something went wrong.','bot');}
   scrollChat();