Jul 2nd - Optimized code 6

2026-07-02 17:25:19 -04:00
parent d2ea7174ba
commit 3c31c7a491
5 changed files with 107 additions and 44 deletions
@@ -113,6 +113,12 @@ class Ticket(db.Model):
    closed_at      = db.Column(db.DateTime)
    due_date       = db.Column(db.DateTime)

+    # Set once an SLA breach notification has been sent for this ticket, so
+    # the 30-minute scheduler job doesn't re-notify every run. Cleared when
+    # the ticket resolves/closes/re-opens (see sla_service.clear_sla_notification)
+    # so a re-opened ticket gets a fresh alert if it breaches again.
+    sla_breach_notified = db.Column(db.Boolean, nullable=False, default=False, server_default='0')
+
    ai_generated   = db.Column(db.Boolean, default=False)
    internal_notes = db.Column(db.Text)
    resolution_notes = db.Column(db.Text)