Enhance Ticket management functionalities

app/routes/api.py

@@ -12,6 +12,29 @@ logger = logging.getLogger(__name__)
 
 # ─── Notifications API ────────────────────────────────────────────────────────
 
+@api_bp.route('/notifications')
+@login_required
+def get_notifications():
+    """Return the 20 most recent notifications for the current user as JSON."""
+    notifs = (Notification.query
+              .filter_by(user_id=current_user.id)
+              .order_by(Notification.created_at.desc())
+              .limit(20)
+              .all())
+    return jsonify({'notifications': [
+        {
+            'id'        : n.id,
+            'type'      : n.type,
+            'title'     : n.title,
+            'message'   : n.message or '',
+            'link'      : n.link or '',
+            'is_read'   : n.is_read,
+            'created_at': n.created_at.strftime('%b %d, %H:%M'),
+        }
+        for n in notifs
+    ]})
+
+
 @api_bp.route('/notifications/unread-count')
 @login_required
 def unread_count():
@@ -80,4 +103,4 @@ def on_join_ticket(data):
 def on_leave_ticket(data):
     if current_user.is_authenticated:
         ticket_id = data.get('ticket_id')
-        leave_room(f'ticket_{ticket_id}')
+        leave_room(f'ticket_{ticket_id}')