04/07 updated linking ticket
This commit is contained in:
@@ -188,3 +188,46 @@ def search_users():
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}
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for u in users
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]})
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# ─── Ticket Search API ────────────────────────────────────────────────────────
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@api_bp.route('/tickets/search')
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@login_required
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def search_tickets():
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"""Return tickets matching a query string, used by the link-ticket picker.
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Searches ticket_number and title (case-insensitive).
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?q=<search term> — required, min 1 char
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?exclude=<id> — ticket ID to exclude (the current ticket)
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Restricted to IT staff only.
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"""
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if not current_user.is_it_staff:
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return jsonify({'error': 'Forbidden'}), 403
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q = request.args.get('q', '').strip()
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exclude_id = request.args.get('exclude', 0, type=int)
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if not q:
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return jsonify({'tickets': []})
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from app.models import Ticket
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query = Ticket.query.filter(
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Ticket.ticket_number.ilike(f'%{q}%') |
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Ticket.title.ilike(f'%{q}%')
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)
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if exclude_id:
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query = query.filter(Ticket.id != exclude_id)
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results = query.order_by(Ticket.created_at.desc()).limit(10).all()
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logger.info(f'[TICKET SEARCH] q="{q}" results={len(results)} user_id={current_user.id}')
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return jsonify({'tickets': [
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{
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'id' : t.id,
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'ticket_number': t.ticket_number,
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'title' : t.title,
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'status' : t.status,
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'priority' : t.priority,
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}
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for t in results
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]})
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+18
-8
@@ -687,22 +687,32 @@ def link_ticket(ticket_id):
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abort(403)
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ticket = db.session.get(Ticket, ticket_id) or abort(404)
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other_id = request.form.get('linked_ticket_id', type=int)
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raw_input = request.form.get('linked_ticket_id', '').strip()
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link_type = request.form.get('link_type', 'related')
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if not other_id:
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flash('Please specify a ticket to link.', 'danger')
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if not raw_input:
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flash('Please search for and select a ticket to link.', 'danger')
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return redirect(url_for('tickets.ticket_detail', ticket_id=ticket_id))
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# Resolve by ticket_number (e.g. TKT-20260406-0001) or numeric DB id
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if raw_input.upper().startswith('TKT-'):
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other = Ticket.query.filter_by(ticket_number=raw_input.upper()).first()
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else:
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try:
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other = db.session.get(Ticket, int(raw_input))
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except ValueError:
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other = Ticket.query.filter_by(ticket_number=raw_input.upper()).first()
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if not other:
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flash(f'Ticket "{raw_input}" not found.', 'danger')
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return redirect(url_for('tickets.ticket_detail', ticket_id=ticket_id))
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other_id = other.id
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if other_id == ticket_id:
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flash('A ticket cannot be linked to itself.', 'danger')
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return redirect(url_for('tickets.ticket_detail', ticket_id=ticket_id))
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other = db.session.get(Ticket, other_id)
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if not other:
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flash(f'Ticket #{other_id} not found.', 'danger')
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return redirect(url_for('tickets.ticket_detail', ticket_id=ticket_id))
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# Enforce canonical ordering (smaller id first) for the uniqueness constraint
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a, b = sorted([ticket_id, other_id])
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existing = TicketLink.query.filter_by(ticket_id=a, linked_ticket_id=b).first()
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@@ -548,6 +548,8 @@ function buildCommentEl(c) {
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`;
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return wrap;
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}
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</script>
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<style>
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@@ -667,12 +669,44 @@ function buildCommentEl(c) {
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<!-- Link form (collapsed by default) -->
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<div class="collapse mt-3" id="link-form-collapse">
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<form method="POST" action="{{ url_for('tickets.link_ticket', ticket_id=ticket.id) }}">
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<form method="POST" action="{{ url_for('tickets.link_ticket', ticket_id=ticket.id) }}"
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id="link-ticket-form">
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<input type="hidden" name="csrf_token" value="{{ csrf_token() }}"/>
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<!-- Hidden field submitted to the server — populated by the picker -->
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<input type="hidden" name="linked_ticket_id" id="link-ticket-id"/>
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<div class="mb-2">
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<label class="form-label" style="font-size:12px;">Ticket ID or Number</label>
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<input type="number" class="form-control form-control-sm"
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name="linked_ticket_id" placeholder="e.g. 42" required min="1"/>
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<label class="form-label" style="font-size:12px;">Search Ticket</label>
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<!-- Live search input -->
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<div style="position:relative;">
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<input type="text" id="link-ticket-search"
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class="form-control form-control-sm"
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placeholder="Type ticket number or title…"
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autocomplete="off"/>
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<!-- Results dropdown -->
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<div id="link-ticket-results"
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style="display:none;position:absolute;top:calc(100% + 2px);left:0;right:0;
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background:#fff;border:1px solid var(--border);border-radius:8px;
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box-shadow:0 6px 20px rgba(0,0,0,.12);z-index:200;
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max-height:220px;overflow-y:auto;"></div>
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</div>
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<!-- Selected ticket display -->
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<div id="link-selected-ticket"
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style="display:none;margin-top:6px;padding:7px 10px;
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background:var(--surface2);border:1px solid var(--border);
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border-radius:6px;font-size:12px;
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display:flex;align-items:center;justify-content:space-between;gap:8px;">
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<div>
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<span id="link-sel-number" class="mono"
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style="color:var(--accent3);font-weight:600;font-size:11px;"></span>
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<span id="link-sel-title" style="color:var(--text);margin-left:6px;"></span>
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</div>
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<button type="button" id="link-clear-btn"
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style="background:none;border:none;color:var(--muted);
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cursor:pointer;padding:0;font-size:13px;flex-shrink:0;"
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title="Clear selection">
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<i class="bi bi-x-lg"></i>
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</button>
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</div>
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</div>
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<div class="mb-2">
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<label class="form-label" style="font-size:12px;">Relationship</label>
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@@ -682,7 +716,8 @@ function buildCommentEl(c) {
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<option value="follow_up">Follow-up</option>
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</select>
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</div>
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<button type="submit" class="btn btn-primary btn-sm w-100">
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<button type="submit" id="link-submit-btn"
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class="btn btn-primary btn-sm w-100" disabled>
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<i class="bi bi-link-45deg me-1"></i>Create Link
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</button>
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</form>
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@@ -752,6 +787,130 @@ function buildCommentEl(c) {
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</div>
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</div>
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<script>
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// ── Link-ticket live search ───────────────────────────────────────────────────
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(function () {
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const CURRENT_TICKET_ID = {{ ticket.id }};
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const searchEl = document.getElementById('link-ticket-search');
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const resultsEl = document.getElementById('link-ticket-results');
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const idField = document.getElementById('link-ticket-id');
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const selCard = document.getElementById('link-selected-ticket');
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const selNumber = document.getElementById('link-sel-number');
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const selTitle = document.getElementById('link-sel-title');
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const clearBtn = document.getElementById('link-clear-btn');
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const submitBtn = document.getElementById('link-submit-btn');
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if (!searchEl) return; // guard: only runs on detail page with IT staff sidebar
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// Auto-focus the search field when the collapse panel opens
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const collapseEl = document.getElementById('link-form-collapse');
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if (collapseEl) {
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collapseEl.addEventListener('shown.bs.collapse', () => searchEl.focus());
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}
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let debounce = null;
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searchEl.addEventListener('input', () => {
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clearTimeout(debounce);
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const q = searchEl.value.trim();
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// Enable submit as soon as there is any text — server resolves ticket_number strings
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submitBtn.disabled = (q.length === 0);
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if (!idField.value) idField.value = ''; // clear stale selection if user retypes
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if (q.length < 1) { resultsEl.style.display = 'none'; return; }
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debounce = setTimeout(() => fetchTickets(q), 300);
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});
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searchEl.addEventListener('focus', () => {
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if (searchEl.value.trim().length >= 1) fetchTickets(searchEl.value.trim());
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});
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document.addEventListener('click', e => {
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if (!e.target.closest('#link-ticket-search') && !e.target.closest('#link-ticket-results'))
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resultsEl.style.display = 'none';
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});
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async function fetchTickets(q) {
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try {
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const r = await fetch(
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`/api/tickets/search?q=${encodeURIComponent(q)}&exclude=${CURRENT_TICKET_ID}`,
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{ credentials: 'same-origin' }
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);
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const data = await r.json();
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renderResults(data.tickets || []);
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} catch { resultsEl.style.display = 'none'; }
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}
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const STATUS_COLORS = {
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open: 'var(--accent)', in_progress: 'var(--info)',
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pending: 'var(--warning)', resolved: 'var(--success)', closed: 'var(--muted)'
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};
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function renderResults(tickets) {
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if (!tickets.length) {
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resultsEl.innerHTML =
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'<div style="padding:10px 12px;font-size:12px;color:var(--muted);">No matching tickets found.</div>';
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resultsEl.style.display = 'block';
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return;
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}
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resultsEl.innerHTML = tickets.map(t => `
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<div class="link-ticket-option"
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data-id="${t.id}" data-number="${t.ticket_number}" data-title="${t.title.replace(/"/g,'"')}"
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style="padding:8px 12px;cursor:pointer;border-bottom:1px solid var(--border);
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display:flex;align-items:center;gap:10px;">
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<div style="flex:1;min-width:0;">
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<span class="mono" style="font-size:11px;color:var(--accent3);font-weight:600;">${t.ticket_number}</span>
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<span style="font-size:10px;background:var(--surface2);color:${STATUS_COLORS[t.status] || 'var(--muted)'};
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padding:1px 6px;border-radius:4px;margin-left:5px;">${t.status.replace('_',' ')}</span>
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<div style="font-size:12px;color:var(--text);white-space:nowrap;overflow:hidden;text-overflow:ellipsis;margin-top:2px;">
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${t.title}
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</div>
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</div>
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</div>
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`).join('');
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resultsEl.querySelectorAll('.link-ticket-option').forEach(el => {
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el.addEventListener('mouseenter', () => el.style.background = 'var(--surface2)');
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el.addEventListener('mouseleave', () => el.style.background = '');
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el.addEventListener('click', () => selectTicket(el.dataset));
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});
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resultsEl.style.display = 'block';
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}
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function selectTicket(data) {
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idField.value = data.id;
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selNumber.textContent = data.number;
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selTitle.textContent = data.title;
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selCard.style.display = 'flex';
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searchEl.style.display = 'none';
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resultsEl.style.display = 'none';
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submitBtn.disabled = false;
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}
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clearBtn.addEventListener('click', () => {
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idField.value = '';
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selCard.style.display = 'none';
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searchEl.style.display = '';
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searchEl.value = '';
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searchEl.focus();
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submitBtn.disabled = true;
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});
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// If user typed a full ticket number without clicking a result,
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// populate the hidden field from the search text so the server can resolve it.
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document.getElementById('link-ticket-form').addEventListener('submit', e => {
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if (!idField.value) {
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const typed = searchEl.value.trim();
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if (typed) {
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idField.value = typed; // server resolves by ticket_number string
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} else {
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e.preventDefault();
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searchEl.focus();
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}
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}
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});
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})();
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</script>
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<!-- Re-open modal trigger — shown to ticket creator when resolved or closed -->
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{% if ticket.status in ('resolved', 'closed') and
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(current_user.is_it_staff or ticket.created_by_id == current_user.id) %}
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Reference in New Issue
Block a user