04/07 updated password reset, ticket templates, and satisfaction survey

app/__init__.py

@@ -180,6 +180,7 @@ def create_app(config_name=None):
         db.create_all()
         _seed_admin(app)
         _seed_settings()
+        _seed_ticket_templates()
 
     # ── Email ingestion background scheduler ────────────────────────────────────
     _start_email_ingestion_scheduler(app)
@@ -265,6 +266,50 @@ def _start_email_ingestion_scheduler(app):
         app.logger.error(f'[EMAIL INGEST] Failed to start scheduler: {exc}')
 
 
+
+
+def _seed_ticket_templates():
+    """Seed a starter set of ticket templates if none exist."""
+    from app.models import TicketTemplate
+    if TicketTemplate.query.first():
+        return   # already seeded
+    defaults = [
+        dict(name='VPN / Remote Access Issue',    category='network',  priority='high',
+             icon='bi-shield-lock',
+             title_hint='Cannot connect to VPN',
+             description='Steps to reproduce:\n1. \n\nError message:\n\nOperating system:\n\nLast time it worked:',
+             sort_order=1),
+        dict(name='New Software Request',          category='software', priority='low',
+             icon='bi-box-arrow-in-down',
+             title_hint='Software installation request — ',
+             description='Software name and version:\n\nBusiness justification:\n\nApproved by (manager):',
+             sort_order=2),
+        dict(name='Password / Account Access',     category='access',   priority='medium',
+             icon='bi-key',
+             title_hint='Cannot log in to ',
+             description='System / application:\n\nError message:\n\nLast successful login:',
+             sort_order=3),
+        dict(name='Hardware Issue',                category='hardware', priority='medium',
+             icon='bi-pc-display',
+             title_hint='Hardware problem — ',
+             description='Device type and asset tag:\n\nSymptoms:\n\nWhen did it start:',
+             sort_order=4),
+        dict(name='New Employee Onboarding',       category='access',   priority='high',
+             icon='bi-person-plus',
+             title_hint='New employee setup — ',
+             description='Employee name:\nStart date:\nDepartment:\nManager:\n\nAccounts needed:\n- Email\n- VPN\n- Other:',
+             sort_order=5),
+        dict(name='Printer / Scanner Issue',       category='printer',  priority='low',
+             icon='bi-printer',
+             title_hint='Printer not working — ',
+             description='Printer name / location:\n\nError message:\n\nComputer OS:',
+             sort_order=6),
+    ]
+    for d in defaults:
+        db.session.add(TicketTemplate(**d, is_active=True))
+    db.session.commit()
+
+
 def _seed_settings():
     """Ensure all required system settings exist with safe defaults."""
     from app.models import SystemSetting