04/07 updated password reset, ticket templates, and satisfaction survey

2026-04-07 17:32:11 -04:00
parent 36945f5976
commit 60db5c3f9a
18 changed files with 1309 additions and 105 deletions
@@ -11,7 +11,8 @@ from werkzeug.utils import secure_filename
 import bleach
 from app import db, limiter
 from app.models import (User, Ticket, Comment, ActivityLog, KnowledgeBase,
-                        KBAttachment, UserRole, TicketStatus, CannedResponse)
+                        KBAttachment, UserRole, TicketStatus, CannedResponse,
+                        TicketTemplate, TicketSatisfaction)
 from app.services.log_service import log_action, log_ticket_history
 from app.services.validation_service import validate_password, validate_file

@@ -1033,6 +1034,127 @@ def bulk_ticket_action():
    ))


+# ─── Ticket Templates ────────────────────────────────────────────────────────
+
+@admin_bp.route('/ticket-templates')
+@login_required
+@it_required
+def ticket_templates():
+    templates = TicketTemplate.query.order_by(
+        TicketTemplate.sort_order, TicketTemplate.name
+    ).all()
+    return render_template('admin/ticket_templates.html', templates=templates)
+
+
+@admin_bp.route('/ticket-templates/new', methods=['GET', 'POST'])
+@login_required
+@it_required
+def ticket_template_new():
+    if request.method == 'POST':
+        name       = request.form.get('name', '').strip()
+        category   = request.form.get('category', 'other')
+        priority   = request.form.get('priority', 'medium')
+        title_hint = request.form.get('title_hint', '').strip()
+        description= request.form.get('description', '').strip()
+        icon       = request.form.get('icon', 'bi-file-text').strip()
+        sort_order = request.form.get('sort_order', 0, type=int)
+        is_active  = bool(request.form.get('is_active'))
+        if not name:
+            flash('Template name is required.', 'danger')
+            return render_template('admin/ticket_template_edit.html',
+                                   t=None, categories=_categories_list(),
+                                   priorities=_priorities_list())
+        t = TicketTemplate(
+            name=name, category=category, priority=priority,
+            title_hint=title_hint, description=description,
+            icon=icon, sort_order=sort_order, is_active=is_active,
+            created_by=current_user.id,
+        )
+        db.session.add(t)
+        db.session.flush()
+        log_action(current_user.id, 'ticket_template_create', 'ticket_template', t.id,
+                   f'name={name}')
+        db.session.commit()
+        logger.info(f'[TEMPLATE CREATE] id={t.id} name={name} by user_id={current_user.id}')
+        flash(f'Template "{name}" created.', 'success')
+        return redirect(url_for('admin.ticket_templates'))
+    return render_template('admin/ticket_template_edit.html',
+                           t=None, categories=_categories_list(),
+                           priorities=_priorities_list())
+
+
+@admin_bp.route('/ticket-templates/<int:tmpl_id>/edit', methods=['GET', 'POST'])
+@login_required
+@it_required
+def ticket_template_edit(tmpl_id):
+    t = db.session.get(TicketTemplate, tmpl_id) or abort(404)
+    if request.method == 'POST':
+        t.name        = request.form.get('name', t.name).strip()
+        t.category    = request.form.get('category', t.category)
+        t.priority    = request.form.get('priority', t.priority)
+        t.title_hint  = request.form.get('title_hint', '').strip()
+        t.description = request.form.get('description', '').strip()
+        t.icon        = request.form.get('icon', 'bi-file-text').strip()
+        t.sort_order  = request.form.get('sort_order', 0, type=int)
+        t.is_active   = bool(request.form.get('is_active'))
+        log_action(current_user.id, 'ticket_template_edit', 'ticket_template', t.id,
+                   f'name={t.name}')
+        db.session.commit()
+        logger.info(f'[TEMPLATE EDIT] id={t.id} by user_id={current_user.id}')
+        flash(f'Template "{t.name}" updated.', 'success')
+        return redirect(url_for('admin.ticket_templates'))
+    return render_template('admin/ticket_template_edit.html',
+                           t=t, categories=_categories_list(),
+                           priorities=_priorities_list())
+
+
+@admin_bp.route('/ticket-templates/<int:tmpl_id>/delete', methods=['POST'])
+@login_required
+@it_required
+def ticket_template_delete(tmpl_id):
+    t = db.session.get(TicketTemplate, tmpl_id) or abort(404)
+    name = t.name
+    log_action(current_user.id, 'ticket_template_delete', 'ticket_template', t.id,
+               f'name={name}')
+    logger.info(f'[TEMPLATE DELETE] id={t.id} name={name} by user_id={current_user.id}')
+    db.session.delete(t)
+    db.session.commit()
+    flash(f'Template "{name}" deleted.', 'success')
+    return redirect(url_for('admin.ticket_templates'))
+
+
+# ─── Satisfaction Survey Report ───────────────────────────────────────────────
+
+@admin_bp.route('/satisfaction')
+@login_required
+@it_required
+def satisfaction_report():
+    surveys = TicketSatisfaction.query.filter(
+        TicketSatisfaction.rating.isnot(None)
+    ).order_by(TicketSatisfaction.submitted_at.desc()).all()
+    total      = len(surveys)
+    avg_rating = round(sum(s.rating for s in surveys) / total, 2) if total else None
+    dist       = {i: sum(1 for s in surveys if s.rating == i) for i in range(1, 6)}
+    pending    = TicketSatisfaction.query.filter_by(rating=None).count()
+    return render_template('admin/satisfaction_report.html',
+                           surveys=surveys, total=total,
+                           avg_rating=avg_rating, dist=dist, pending=pending)
+
+
+def _categories_list():
+    from app.models import TicketCategory
+    return [TicketCategory.HARDWARE, TicketCategory.SOFTWARE,
+            TicketCategory.NETWORK, TicketCategory.ACCESS,
+            TicketCategory.EMAIL, TicketCategory.PRINTER,
+            TicketCategory.PHONE, TicketCategory.SECURITY, TicketCategory.OTHER]
+
+
+def _priorities_list():
+    from app.models import TicketPriority
+    return [TicketPriority.LOW, TicketPriority.MEDIUM,
+            TicketPriority.HIGH, TicketPriority.CRITICAL]
+
+
 def _roles():
    return [UserRole.EMPLOYEE, UserRole.IT_STAFF, UserRole.ADMIN]