04/07 updated password reset, ticket templates, and satisfaction survey

app/templates/tickets/detail.html

@@ -752,6 +752,32 @@ function buildCommentEl(c) {
     </div>
 
     <!-- History -->
+<!-- ── Satisfaction rating (visible to creator + IT staff) ──────── -->
+{% if ticket.satisfaction %}
+<div class="card mb-3">
+  <div class="card-header"><i class="bi bi-star-half me-2"></i>Customer Satisfaction</div>
+  <div class="card-body" style="padding:16px 20px;">
+    {% if ticket.satisfaction.submitted %}
+    <div style="font-size:28px;color:#f59e0b;margin-bottom:6px;">
+      {% for i in range(ticket.satisfaction.rating) %}★{% endfor %}<span style="color:var(--border2);">{% for i in range(5 - ticket.satisfaction.rating) %}★{% endfor %}</span>
+    </div>
+    <div style="font-size:12px;color:var(--muted);">
+      Rated {{ ticket.satisfaction.rating }}/5 on {{ ticket.satisfaction.submitted_at | localtime("%b %d, %Y") }}
+    </div>
+    {% if ticket.satisfaction.comment %}
+    <div style="margin-top:10px;font-size:13px;color:var(--text2);background:var(--surface2);border-radius:6px;padding:10px 12px;border:1px solid var(--border);">
+      "{{ ticket.satisfaction.comment }}"
+    </div>
+    {% endif %}
+    {% else %}
+    <div style="font-size:13px;color:var(--muted);">
+      <i class="bi bi-hourglass-split me-2"></i>Survey sent — awaiting response
+    </div>
+    {% endif %}
+  </div>
+</div>
+{% endif %}
+
     {% if history %}
     <div class="card">
       <div class="card-header"><i class="bi bi-clock-history me-2"></i>Change History</div>