04/06 implement creating ticket on behalf of another user for IT staff

2026-04-06 17:13:53 -04:00
parent 3b17705911
commit bc236a3d19
8 changed files with 738 additions and 14 deletions
@@ -117,6 +117,12 @@ class Ticket(db.Model):
    internal_notes = db.Column(db.Text)
    resolution_notes = db.Column(db.Text)

+    # When an IT staff member creates a ticket on behalf of an employee
+    # (e.g. from a phone call or email), this column records who filed it.
+    # NULL means the ticket was self-submitted by the employee.
+    created_by_staff_id = db.Column(db.Integer, db.ForeignKey('users.id'), nullable=True)
+    filed_by_staff      = db.relationship('User', foreign_keys='Ticket.created_by_staff_id')
+
    # Relationships
    comments     = db.relationship('Comment', backref='ticket', lazy='dynamic', cascade='all, delete-orphan')
    attachments  = db.relationship('Attachment', backref='ticket', lazy='dynamic', cascade='all, delete-orphan')