04/06 implement creating ticket on behalf of another user for IT staff

app/templates/tickets/detail.html

@@ -19,6 +19,11 @@
       <div class="d-flex flex-wrap gap-3" style="font-size:12px;color:var(--muted);">
         <span><i class="bi bi-hash me-1"></i><span class="mono">{{ ticket.ticket_number }}</span></span>
         <span><i class="bi bi-person me-1"></i>{{ ticket.creator.full_name }}</span>
+        {% if ticket.filed_by_staff %}
+        <span style="background:var(--info-bg);color:var(--info);border:1px solid #bae6fd;border-radius:6px;padding:2px 8px;font-size:11px;font-weight:600;">
+          <i class="bi bi-person-badge me-1"></i>Filed by {{ ticket.filed_by_staff.full_name }}
+        </span>
+        {% endif %}
         <span><i class="bi bi-tag me-1"></i>{{ ticket.category.replace('_',' ').title() }}</span>
         <span><i class="bi bi-calendar3 me-1"></i>{{ ticket.created_at.strftime('%b %d, %Y %H:%M') }}</span>
         {% if ticket.location %}<span><i class="bi bi-geo-alt me-1"></i>{{ ticket.location }}</span>{% endif %}
@@ -596,6 +601,9 @@ function buildCommentEl(c) {
         {{ info_row('bi-hash', 'Number', '<span class="mono" style="font-size:11px;color:var(--accent3);">'~ticket.ticket_number~'</span>') }}
         {{ info_row('bi-tag', 'Category', ticket.category.replace('_',' ').title()) }}
         {{ info_row('bi-person', 'Submitted by', ticket.creator.full_name) }}
+        {% if ticket.filed_by_staff %}
+        {{ info_row('bi-person-badge', 'Filed by (IT)', '<span style="color:var(--accent);font-weight:600;">' ~ ticket.filed_by_staff.full_name ~ '</span>') }}
+        {% endif %}
         {{ info_row('bi-person-check', 'Assigned to', ticket.assignee.full_name if ticket.assignee else '—') }}
         {{ info_row('bi-calendar3', 'Created', ticket.created_at.strftime('%b %d, %Y')) }}
         {{ info_row('bi-calendar-check', 'Updated', ticket.updated_at.strftime('%b %d, %Y')) }}