Fix article editor

app/routes/admin.py

@@ -1,6 +1,7 @@
 import logging
 import os
 import uuid
+from datetime import datetime, timedelta
 from functools import wraps
 from flask import Blueprint, render_template, redirect, url_for, flash, request, abort, jsonify, current_app, send_from_directory
 from flask_login import login_required, current_user
@@ -226,8 +227,47 @@ def all_tickets():
 @login_required
 @it_required
 def kb_list():
-    articles = KnowledgeBase.query.order_by(KnowledgeBase.created_at.desc()).all()
+    q          = request.args.get('q', '').strip()
-    return render_template('admin/kb_list.html', articles=articles)
+    category   = request.args.get('category', '')
+    author_id  = request.args.get('author_id', '', type=str)
+    published  = request.args.get('published', '')   # 'yes' | 'no' | ''
+
+    query = KnowledgeBase.query
+
+    if q:
+        query = query.filter(
+            KnowledgeBase.title.ilike(f'%{q}%') |
+            KnowledgeBase.tags.ilike(f'%{q}%')
+        )
+    if category:
+        query = query.filter_by(category=category)
+    if author_id:
+        query = query.filter_by(author_id=int(author_id))
+    if published == 'yes':
+        query = query.filter_by(is_published=True)
+    elif published == 'no':
+        query = query.filter_by(is_published=False)
+
+    articles = query.order_by(KnowledgeBase.created_at.desc()).all()
+
+    # Build filter option lists from existing data
+    categories = sorted({a.category for a in KnowledgeBase.query.with_entities(KnowledgeBase.category).distinct() if a.category})
+    authors    = User.query.filter(
+        User.id.in_(
+            db.session.query(KnowledgeBase.author_id).distinct()
+        ),
+        User.is_active == True,
+    ).order_by(User.full_name).all()
+
+    return render_template('admin/kb_list.html',
+        articles   = articles,
+        categories = categories,
+        authors    = authors,
+        q          = q,
+        sel_category  = category,
+        sel_author_id = author_id,
+        sel_published = published,
+    )
 
 
 # ── Helpers ──────────────────────────────────────────────────────────────────
@@ -452,14 +492,48 @@ def kb_delete(article_id):
 
 # ─── Activity Log ─────────────────────────────────────────────────────────────
 
-@admin_bp.route('/logs')
+@admin_bp.route('/logs', methods=['GET', 'POST'])
 @login_required
 @admin_required
 def activity_logs():
+    # ── Cleanup action ────────────────────────────────────────────────────────
+    if request.method == 'POST':
+        days = request.form.get('days', type=int)
+        if days not in (7, 30, 60, 90):
+            flash('Invalid retention period selected.', 'danger')
+            return redirect(url_for('admin.activity_logs'))
+
+        cutoff   = datetime.utcnow() - timedelta(days=days)
+        deleted  = ActivityLog.query.filter(ActivityLog.created_at < cutoff).delete()
+        db.session.commit()
+        log_action(current_user.id, 'activity_log_cleanup', 'activity_log', None,
+                   f'deleted={deleted} older_than={days}_days cutoff={cutoff.strftime("%Y-%m-%d")}')
+        db.session.commit()
+        logger.info(f'[ACTIVITY LOG CLEANUP] deleted={deleted} days={days} by user_id={current_user.id}')
+        flash(f'Deleted {deleted:,} log entr{"y" if deleted == 1 else "ies"} older than {days} days.', 'success')
+        return redirect(url_for('admin.activity_logs'))
+
+    # ── Stats for the summary bar ─────────────────────────────────────────────
+    from sqlalchemy import func
+    total      = ActivityLog.query.count()
+    oldest     = db.session.query(func.min(ActivityLog.created_at)).scalar()
+    counts_by_retention = {}
+    for days in (7, 30, 60, 90):
+        cutoff = datetime.utcnow() - timedelta(days=days)
+        counts_by_retention[days] = ActivityLog.query.filter(
+            ActivityLog.created_at < cutoff
+        ).count()
+
+    # ── Paginated log listing ─────────────────────────────────────────────────
     page = request.args.get('page', 1, type=int)
     logs = ActivityLog.query.order_by(ActivityLog.created_at.desc()).paginate(
         page=page, per_page=50)
-    return render_template('admin/activity_logs.html', logs=logs)
+    return render_template('admin/activity_logs.html',
+        logs               = logs,
+        total              = total,
+        oldest             = oldest,
+        counts_by_retention= counts_by_retention,
+    )
 
 
 def _roles():

app/routes/tickets.py

@@ -261,8 +261,19 @@ def update_ticket(ticket_id):
         changes.append(f'priority: {old_priority} → {new_priority}')
 
     if new_assigned != old_assigned:
+        # Resolve user IDs to full names for human-readable history entries.
+        # None means unassigned.
+        def _user_label(uid):
+            if uid is None:
+                return 'Unassigned'
+            u = User.query.get(uid)
+            return u.full_name if u else f'User #{uid}'
+
         ticket.assigned_to_id = new_assigned
-        log_ticket_history(ticket, 'assigned_to', str(old_assigned), str(new_assigned), current_user.id)
+        log_ticket_history(ticket, 'assigned_to',
+                           _user_label(old_assigned),
+                           _user_label(new_assigned),
+                           current_user.id)
         changes.append(f'assigned_to: {old_assigned} → {new_assigned}')
         notify_assignment(ticket, current_user)
 
@@ -339,9 +350,35 @@ def mark_notifications_read():
 @tickets_bp.route('/kb')
 @login_required
 def knowledge_base():
-    articles = KnowledgeBase.query.filter_by(is_published=True).order_by(
+    q        = request.args.get('q', '').strip()
-        KnowledgeBase.view_count.desc()).all()
+    category = request.args.get('category', '')
-    return render_template('tickets/knowledge_base.html', articles=articles)
+    sort     = request.args.get('sort', 'popular')   # 'popular' | 'newest'
+
+    query = KnowledgeBase.query.filter_by(is_published=True)
+
+    if q:
+        query = query.filter(
+            KnowledgeBase.title.ilike(f'%{q}%') |
+            KnowledgeBase.tags.ilike(f'%{q}%')
+        )
+    if category:
+        query = query.filter_by(category=category)
+
+    if sort == 'newest':
+        query = query.order_by(KnowledgeBase.updated_at.desc())
+    else:
+        query = query.order_by(KnowledgeBase.view_count.desc())
+
+    articles   = query.all()
+    categories = sorted({a.category for a in KnowledgeBase.query.filter_by(is_published=True).with_entities(KnowledgeBase.category).distinct() if a.category})
+
+    return render_template('tickets/knowledge_base.html',
+        articles   = articles,
+        categories = categories,
+        q          = q,
+        sel_category = category,
+        sort         = sort,
+    )
 
 
 @tickets_bp.route('/kb/<int:article_id>')
@@ -367,4 +404,4 @@ def _categories():
     return [TicketCategory.HARDWARE, TicketCategory.SOFTWARE,
             TicketCategory.NETWORK, TicketCategory.ACCESS,
             TicketCategory.EMAIL, TicketCategory.PRINTER,
-            TicketCategory.PHONE, TicketCategory.SECURITY, TicketCategory.OTHER]
+            TicketCategory.PHONE, TicketCategory.SECURITY, TicketCategory.OTHER]

app/templates/admin/activity_logs.html

@@ -3,8 +3,95 @@
 {% block page_title %}Activity Logs{% endblock %}
 
 {% block content %}
+
+<!-- ── Stats + Cleanup panel ───────────────────────────────────────────────── -->
+<div class="row g-3 mb-3">
+
+  <!-- Summary -->
+  <div class="col-lg-4">
+    <div class="card h-100">
+      <div class="card-header"><i class="bi bi-bar-chart me-2"></i>Log Summary</div>
+      <div class="card-body">
+        <div style="font-size:28px;font-weight:700;color:var(--text);">{{ '{:,}'.format(total) }}</div>
+        <div style="font-size:13px;color:var(--muted);margin-bottom:12px;">total log entries</div>
+        {% if oldest %}
+        <div style="font-size:12px;color:var(--muted);">
+          <i class="bi bi-calendar3 me-1"></i>Oldest entry:
+          <span style="color:var(--text);">{{ oldest.strftime('%b %d, %Y') }}</span>
+        </div>
+        {% endif %}
+        <hr style="border-color:var(--border);margin:12px 0;">
+        <div style="font-size:12px;color:var(--muted);">Entries eligible for cleanup:</div>
+        <div class="mt-2" style="font-size:13px;">
+          {% for days, count in counts_by_retention.items() %}
+          <div class="d-flex justify-content-between align-items-center py-1"
+               style="border-bottom:1px solid var(--border);">
+            <span style="color:var(--muted);">Older than {{ days }} days</span>
+            <span style="font-weight:600;color:{% if count > 0 %}var(--warning){% else %}var(--success){% endif %};">
+              {{ '{:,}'.format(count) }}
+            </span>
+          </div>
+          {% endfor %}
+        </div>
+      </div>
+    </div>
+  </div>
+
+  <!-- Cleanup -->
+  <div class="col-lg-8">
+    <div class="card h-100">
+      <div class="card-header d-flex align-items-center gap-2">
+        <i class="bi bi-trash3 me-1"></i>Clean Up Old Logs
+        <span style="font-size:11px;color:var(--muted);font-weight:400;">— permanently deletes entries older than the selected threshold</span>
+      </div>
+      <div class="card-body">
+        <p style="font-size:13px;color:var(--muted);margin-bottom:16px;">
+          Select a retention period. All activity log entries older than that threshold will be
+          <strong style="color:var(--danger);">permanently deleted</strong> and cannot be recovered.
+          This action is itself logged before the deletion runs.
+        </p>
+        <div class="row g-3">
+          {% set options = [
+            (7,  'danger',  'bi-lightning-charge', 'Last 7 days',  'Aggressive — keeps only the past week'),
+            (30, 'warning', 'bi-calendar-week',    'Last 30 days', 'Recommended for busy systems'),
+            (60, 'info',    'bi-calendar-month',   'Last 60 days', 'Balanced retention'),
+            (90, 'success', 'bi-calendar3',        'Last 90 days', 'Conservative — keeps 3 months'),
+          ] %}
+          {% for days, colour, icon, label, hint in options %}
+          <div class="col-6 col-lg-3">
+            <form method="POST" action="{{ url_for('admin.activity_logs') }}"
+                  onsubmit="return confirmCleanup({{ days }}, {{ counts_by_retention[days] }})">
+              <input type="hidden" name="csrf_token" value="{{ csrf_token() }}"/>
+              <input type="hidden" name="days" value="{{ days }}"/>
+              <button type="submit" class="btn btn-sm w-100 d-flex flex-column align-items-center py-3 gap-1"
+                      style="background:rgba(var(--{{ colour }}-rgb, 100,100,100),.08);
+                             border:1px solid rgba(var(--{{ colour }}-rgb, 100,100,100),.25);
+                             color:var(--{{ colour }});"
+                      {% if counts_by_retention[days] == 0 %}disabled title="No entries to delete"{% endif %}>
+                <i class="bi {{ icon }}" style="font-size:20px;"></i>
+                <span style="font-size:13px;font-weight:600;">{{ label }}</span>
+                <span style="font-size:11px;opacity:.75;">
+                  {{ '{:,}'.format(counts_by_retention[days]) }} to delete
+                </span>
+                <span style="font-size:10px;opacity:.6;text-align:center;line-height:1.3;">{{ hint }}</span>
+              </button>
+            </form>
+          </div>
+          {% endfor %}
+        </div>
+      </div>
+    </div>
+  </div>
+</div>
+
+<!-- ── Log table ────────────────────────────────────────────────────────────── -->
 <div class="card">
-  <div class="card-header"><i class="bi bi-list-ul me-2"></i>System Activity Log</div>
+  <div class="card-header">
+    <i class="bi bi-list-ul me-2"></i>System Activity Log
+    <span style="font-size:12px;color:var(--muted);">
+      — page {{ logs.page }} of {{ logs.pages }} ({{ '{:,}'.format(logs.total) }} entries)
+    </span>
+  </div>
   <div class="card-body p-0">
     <table class="table mb-0">
       <thead>
@@ -25,17 +112,28 @@
           </td>
           <td>
             <span class="mono" style="font-size:11px;
-              color:{% if 'create' in log.action %}var(--success){% elif 'delete' in log.action or 'deactivate' in log.action %}var(--danger){% elif 'update' in log.action or 'edit' in log.action or 'change' in log.action %}var(--warning){% elif 'login' in log.action %}var(--accent3){% else %}var(--muted){% endif %};">
+              color:{% if 'create' in log.action %}var(--success)
+                    {% elif 'delete' in log.action or 'deactivate' in log.action %}var(--danger)
+                    {% elif 'update' in log.action or 'edit' in log.action or 'change' in log.action %}var(--warning)
+                    {% elif 'login' in log.action %}var(--accent3)
+                    {% elif 'cleanup' in log.action %}var(--danger)
+                    {% else %}var(--muted){% endif %};">
               {{ log.action }}
             </span>
           </td>
           <td style="font-size:13px;">
-            {% if log.user %}{{ log.user.full_name }}<br><span style="font-size:11px;color:var(--muted);">{{ log.user.email }}</span>{% else %}<span style="color:var(--muted);">System</span>{% endif %}
+            {% if log.user %}
+              {{ log.user.full_name }}<br>
+              <span style="font-size:11px;color:var(--muted);">{{ log.user.email }}</span>
+            {% else %}
+              <span style="color:var(--muted);">System</span>
+            {% endif %}
           </td>
           <td style="font-size:12px;color:var(--muted);">
             {{ log.entity_type or '—' }}{% if log.entity_id %} <span class="mono">#{{ log.entity_id }}</span>{% endif %}
           </td>
-          <td style="font-size:12px;color:var(--muted);max-width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;">
+          <td style="font-size:12px;color:var(--muted);max-width:250px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;"
+              title="{{ log.details or '' }}">
             {{ log.details or '—' }}
           </td>
           <td style="font-size:11px;color:var(--muted);font-family:'Space Mono',monospace;">
@@ -53,8 +151,13 @@
         <li class="page-item"><a class="page-link" href="{{ url_for('admin.activity_logs', page=logs.prev_num) }}">‹ Prev</a></li>
         {% endif %}
         {% for p in logs.iter_pages(left_edge=1, right_edge=1, left_current=2, right_current=2) %}
-          {% if p %}<li class="page-item {% if p==logs.page %}active{% endif %}"><a class="page-link" href="{{ url_for('admin.activity_logs', page=p) }}">{{ p }}</a></li>
+          {% if p %}
-          {% else %}<li class="page-item disabled"><span class="page-link">…</span></li>{% endif %}
+          <li class="page-item {% if p==logs.page %}active{% endif %}">
+            <a class="page-link" href="{{ url_for('admin.activity_logs', page=p) }}">{{ p }}</a>
+          </li>
+          {% else %}
+          <li class="page-item disabled"><span class="page-link">…</span></li>
+          {% endif %}
         {% endfor %}
         {% if logs.has_next %}
         <li class="page-item"><a class="page-link" href="{{ url_for('admin.activity_logs', page=logs.next_num) }}">Next ›</a></li>
@@ -62,6 +165,17 @@
       </ul></nav>
     </div>
     {% endif %}
+
   </div>
 </div>
-{% endblock %}
+
+<script>
+function confirmCleanup(days, count) {
+  if (count === 0) return false;
+  return confirm(
+    'Delete ' + count.toLocaleString() + ' log entr' + (count === 1 ? 'y' : 'ies') +
+    ' older than ' + days + ' days?\n\nThis cannot be undone.'
+  );
+}
+</script>
+{% endblock %}

app/templates/admin/kb_edit.html

@@ -246,7 +246,7 @@ tinymce.init({
   images_upload_handler: (blobInfo, progress) => new Promise((resolve, reject) => {
     const fd = new FormData();
     fd.append('file', blobInfo.blob(), blobInfo.filename());
-    fetch('/admin/kb/upload-image', { method: 'POST', credentials: 'same-origin', body: fd })
+    fetch('/admin/kb/upload-image', { method: 'POST', credentials: 'same-origin', headers: { 'X-CSRFToken': document.querySelector('meta[name="csrf-token"]').content }, body: fd })
       .then(r => { if (!r.ok) throw new Error('HTTP ' + r.status); return r.json(); })
       .then(j => { if (j.location) resolve(j.location); else reject({ message: j.error || 'Upload failed', remove: true }); })
       .catch(err => reject({ message: String(err), remove: true }));
@@ -374,7 +374,7 @@ function deleteAtt(attId, deleteUrl, filename) {
   const row = document.getElementById('att-row-' + attId);
   if (row) { row.style.opacity = '0.4'; row.style.pointerEvents = 'none'; }
 
-  fetch(deleteUrl, { method: 'POST', credentials: 'same-origin' })
+  fetch(deleteUrl, { method: 'POST', credentials: 'same-origin', headers: { 'X-CSRFToken': document.querySelector('meta[name="csrf-token"]').content } })
     .then(r => r.json())
     .then(data => {
       if (data.ok) {
@@ -445,6 +445,7 @@ function doSave(asDraft) {
   const xhr = new XMLHttpRequest();
   xhr.open('POST', window.location.pathname);
   xhr.withCredentials = true;
+  xhr.setRequestHeader('X-CSRFToken', document.querySelector('meta[name="csrf-token"]').content);
 
   xhr.upload.onprogress = ev => {
     if (ev.lengthComputable && pendingFiles.length > 0) {

app/templates/admin/kb_list.html

@@ -3,9 +3,60 @@
 {% block page_title %}Knowledge Base Management{% endblock %}
 
 {% block content %}
+
+<!-- Filter bar -->
+<form method="GET" action="{{ url_for('admin.kb_list') }}" class="card mb-3">
+  <div class="card-body py-2">
+    <div class="row g-2 align-items-center">
+      <div class="col-12 col-sm">
+        <div style="position:relative;">
+          <i class="bi bi-search" style="position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:13px;"></i>
+          <input type="text" name="q" value="{{ q }}" placeholder="Search title or tags…"
+                 class="form-control form-control-sm" style="padding-left:30px;">
+        </div>
+      </div>
+      <div class="col-6 col-sm-auto">
+        <select name="category" class="form-select form-select-sm" style="min-width:140px;">
+          <option value="">All categories</option>
+          {% for cat in categories %}
+          <option value="{{ cat }}" {% if cat == sel_category %}selected{% endif %}>
+            {{ cat.replace('_',' ').title() }}
+          </option>
+          {% endfor %}
+        </select>
+      </div>
+      <div class="col-6 col-sm-auto">
+        <select name="author_id" class="form-select form-select-sm" style="min-width:140px;">
+          <option value="">All authors</option>
+          {% for author in authors %}
+          <option value="{{ author.id }}" {% if sel_author_id == author.id|string %}selected{% endif %}>
+            {{ author.full_name }}
+          </option>
+          {% endfor %}
+        </select>
+      </div>
+      <div class="col-6 col-sm-auto">
+        <select name="published" class="form-select form-select-sm" style="min-width:130px;">
+          <option value=""    {% if sel_published == ''    %}selected{% endif %}>All statuses</option>
+          <option value="yes" {% if sel_published == 'yes' %}selected{% endif %}>Published</option>
+          <option value="no"  {% if sel_published == 'no'  %}selected{% endif %}>Draft</option>
+        </select>
+      </div>
+      <div class="col-auto">
+        <button type="submit" class="btn btn-primary btn-sm">Filter</button>
+        {% if q or sel_category or sel_author_id or sel_published %}
+        <a href="{{ url_for('admin.kb_list') }}" class="btn btn-secondary btn-sm ms-1">Clear</a>
+        {% endif %}
+      </div>
+    </div>
+  </div>
+</form>
+
 <div class="card">
   <div class="card-header d-flex align-items-center justify-content-between">
-    <span><i class="bi bi-journal-text me-2"></i>Articles <span style="font-size:12px;color:var(--muted);">({{ articles|length }})</span></span>
+    <span><i class="bi bi-journal-text me-2"></i>Articles
+      <span style="font-size:12px;color:var(--muted);">({{ articles|length }} result{{ 's' if articles|length != 1 }})</span>
+    </span>
     <a href="{{ url_for('admin.kb_new') }}" class="btn btn-primary btn-sm">
       <i class="bi bi-plus-lg me-1"></i>New Article
     </a>
@@ -65,7 +116,12 @@
     {% else %}
     <div class="p-5 text-center" style="color:var(--muted);">
       <i class="bi bi-journal-x" style="font-size:40px;display:block;margin-bottom:12px;"></i>
-      No articles yet. <a href="{{ url_for('admin.kb_new') }}" style="color:var(--accent3);">Create your first article →</a>
+      {% if q or sel_category or sel_author_id or sel_published %}
+        No articles match your filters.
+        <a href="{{ url_for('admin.kb_list') }}" style="color:var(--accent3);display:block;margin-top:8px;">Clear filters</a>
+      {% else %}
+        No articles yet. <a href="{{ url_for('admin.kb_new') }}" style="color:var(--accent3);">Create your first article →</a>
+      {% endif %}
     </div>
     {% endif %}
   </div>

app/templates/tickets/detail.html

@@ -239,8 +239,25 @@
       <div class="card-body p-2">
         {% for h in history %}
         <div class="history-item">
-          <strong>{{ h.field_name.replace('_',' ').title() }}</strong>
+          {# ── Field label ── #}
-          changed from <em>{{ h.old_value or '—' }}</em> to <em>{{ h.new_value or '—' }}</em>
+          {% if h.field_name == 'assigned_to' %}
+            <strong>Assigned To</strong>
+          {% elif h.field_name == 'status' %}
+            <strong>Status</strong>
+          {% elif h.field_name == 'priority' %}
+            <strong>Priority</strong>
+          {% else %}
+            <strong>{{ h.field_name.replace('_',' ').title() }}</strong>
+          {% endif %}
+
+          {# ── Values — format status/priority nicely; keep others as-is ── #}
+          {% set old = h.old_value or 'Unassigned' %}
+          {% set new = h.new_value or 'Unassigned' %}
+          {% if h.field_name in ('status', 'priority') %}
+            {% set old = old.replace('_',' ').title() %}
+            {% set new = new.replace('_',' ').title() %}
+          {% endif %}
+          changed from <em>{{ old }}</em> to <em>{{ new }}</em>
           <br>
           <span style="font-size:10px;">by {{ h.changer.full_name }} · {{ h.changed_at.strftime('%b %d %H:%M') }}</span>
         </div>

app/templates/tickets/knowledge_base.html

@@ -5,9 +5,51 @@
 {% block content %}
 <div class="row g-4">
   <div class="col-lg-8">
+
+    <!-- Filter bar -->
+    <form method="GET" action="{{ url_for('tickets.knowledge_base') }}" class="card mb-3">
+      <div class="card-body py-2">
+        <div class="row g-2 align-items-center">
+          <div class="col-12 col-sm">
+            <div style="position:relative;">
+              <i class="bi bi-search" style="position:absolute;left:10px;top:50%;transform:translateY(-50%);color:var(--muted);font-size:13px;"></i>
+              <input type="text" name="q" value="{{ q }}" placeholder="Search articles…"
+                     class="form-control form-control-sm" style="padding-left:30px;">
+            </div>
+          </div>
+          <div class="col-6 col-sm-auto">
+            <select name="category" class="form-select form-select-sm" style="min-width:140px;">
+              <option value="">All categories</option>
+              {% for cat in categories %}
+              <option value="{{ cat }}" {% if cat == sel_category %}selected{% endif %}>
+                {{ cat.replace('_',' ').title() }}
+              </option>
+              {% endfor %}
+            </select>
+          </div>
+          <div class="col-6 col-sm-auto">
+            <select name="sort" class="form-select form-select-sm" style="min-width:120px;">
+              <option value="popular" {% if sort == 'popular' %}selected{% endif %}>Most viewed</option>
+              <option value="newest"  {% if sort == 'newest'  %}selected{% endif %}>Newest first</option>
+            </select>
+          </div>
+          <div class="col-auto">
+            <button type="submit" class="btn btn-primary btn-sm">Filter</button>
+            {% if q or sel_category or sort != 'popular' %}
+            <a href="{{ url_for('tickets.knowledge_base') }}" class="btn btn-secondary btn-sm ms-1">Clear</a>
+            {% endif %}
+          </div>
+        </div>
+      </div>
+    </form>
+
     <div class="card">
       <div class="card-header d-flex align-items-center justify-content-between">
-        <span><i class="bi bi-book me-2"></i>Self-Service Articles</span>
+        <span><i class="bi bi-book me-2"></i>Self-Service Articles
+          <span style="font-size:12px;color:var(--muted);">
+            ({{ articles|length }} result{{ 's' if articles|length != 1 }})
+          </span>
+        </span>
         {% if current_user.is_it_staff %}
         <a href="{{ url_for('admin.kb_new') }}" class="btn btn-primary btn-sm">
           <i class="bi bi-plus-lg me-1"></i>New Article
@@ -25,8 +67,11 @@
             <div style="flex:1;">
               <div style="font-size:14px;font-weight:600;">{{ art.title }}</div>
               <div style="font-size:12px;color:var(--muted);margin-top:2px;">
-                {% if art.category %}{{ art.category.replace('_',' ').title() }} · {% endif %}
+                {% if art.category %}<span style="background:rgba(0,180,216,.1);color:var(--accent3);padding:1px 6px;border-radius:4px;margin-right:6px;">{{ art.category.replace('_',' ').title() }}</span>{% endif %}
                 {{ art.updated_at.strftime('%b %d, %Y') }}
+                {% if art.tags %}
+                  · {% for tag in art.tags.split(',')[:3] %}<span style="color:var(--muted);">#{{ tag.strip() }}</span>{% if not loop.last %} {% endif %}{% endfor %}
+                {% endif %}
               </div>
             </div>
             <div style="font-size:12px;color:var(--muted);flex-shrink:0;">
@@ -37,7 +82,8 @@
         {% else %}
         <div class="p-5 text-center" style="color:var(--muted);">
           <i class="bi bi-journal-x" style="font-size:40px;display:block;margin-bottom:12px;"></i>
-          No articles published yet.
+          No articles match your filters.
+          <a href="{{ url_for('tickets.knowledge_base') }}" style="color:var(--accent3);display:block;margin-top:8px;">Clear filters</a>
         </div>
         {% endif %}
       </div>
@@ -55,6 +101,25 @@
         </button>
       </div>
     </div>
+    {% if categories %}
+    <div class="card mt-3">
+      <div class="card-header"><i class="bi bi-tags me-2"></i>Browse by Category</div>
+      <div class="card-body p-2">
+        <a href="{{ url_for('tickets.knowledge_base', q=q, sort=sort) }}"
+           class="badge me-1 mb-1 text-decoration-none"
+           style="background:{% if not sel_category %}var(--accent3){% else %}rgba(0,180,216,.15){% endif %};color:{% if not sel_category %}#fff{% else %}var(--accent3){% endif %};padding:5px 10px;font-size:12px;">
+          All
+        </a>
+        {% for cat in categories %}
+        <a href="{{ url_for('tickets.knowledge_base', category=cat, q=q, sort=sort) }}"
+           class="badge me-1 mb-1 text-decoration-none"
+           style="background:{% if cat == sel_category %}var(--accent3){% else %}rgba(0,180,216,.15){% endif %};color:{% if cat == sel_category %}#fff{% else %}var(--accent3){% endif %};padding:5px 10px;font-size:12px;">
+          {{ cat.replace('_',' ').title() }}
+        </a>
+        {% endfor %}
+      </div>
+    </div>
+    {% endif %}
   </div>
 </div>
-{% endblock %}
+{% endblock %}