04/13/2026 Fixed email ingres function

app/services/email_ingestion_service.py

@@ -436,19 +436,28 @@ def _run_ingestion(app):
                     f'from={from_email} subject="{subject[:60]}" '
                     f'attachments={attach_count}'
                 )
-                notify_new_ticket(ticket)
+                try:
+                    notify_new_ticket(ticket)
+                except Exception as notify_exc:
+                    logger.error(
+                        f'[EMAIL INGEST] Notification failed for ticket '
+                        f'{ticket.ticket_number}: {notify_exc}'
+                    )
 
                 # Track message ID for deduplication
                 if message_id:
                     new_ids.add(message_id)
                 created += 1
 
-                # Move processed message to done folder
+                # Move processed message to done folder.
+                # RFC 3501: folder names with spaces or special chars must
+                # be double-quoted in IMAP commands.
+                quoted_move_to = f'"{move_to}"'
                 try:
-                    imap.create(move_to)
+                    imap.create(quoted_move_to)
                 except Exception:
                     pass  # folder may already exist
-                imap.copy(num, move_to)
+                imap.copy(num, quoted_move_to)
                 imap.store(num, '+FLAGS', '\\Deleted')
 
             except Exception as exc: