Fix ticket details page, comments updated real-time

app/services/notification_service.py

@@ -214,6 +214,29 @@ def notify_comment_added(comment):
     base_url = current_app.config.get('APP_BASE_URL', '')
     ticket_url = f"{base_url}/tickets/{ticket.id}"
 
+    # ── Real-time push to everyone viewing this ticket ────────────────────────
+    # Emit to the ticket room so all users currently on the ticket detail page
+    # receive the new comment immediately without needing to reload.
+    payload = {
+        'id'         : comment.id,
+        'author_name': comment.author.full_name,
+        'author_init': comment.author.full_name[0].upper(),
+        'is_it_staff': comment.author.is_it_staff,
+        'is_internal': comment.is_internal,
+        'body'       : comment.body,
+        'created_at' : comment.created_at.strftime('%b %d, %Y %H:%M'),
+        'author_id'  : comment.author_id,
+    }
+    def _emit_comment():
+        socketio.emit(
+            'new_comment',
+            payload,
+            to        = f'ticket_{ticket.id}',
+            namespace = '/',
+        )
+    socketio.start_background_task(_emit_comment)
+    # ─────────────────────────────────────────────────────────────────────────
+
     notified = set()
 
     def _notify(user_id, is_internal=False):