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.env

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+# Flask Configuration
+FLASK_APP=run.py
+FLASK_ENV=production
+SECRET_KEY=1da82c4604ae1d3c3a00f66d2e6aecc8d8f19a93756e7b4a7c114cc6e26eeccd
+
+# Database Configuration
+DB_HOST=localhost
+DB_PORT=3306
+DB_NAME=it_ticket
+DB_USER=it_ticket
+DB_PASSWORD=IT.t1ck3t.5ys
+
+# Mail Configuration (SMTP)
+MAIL_SERVER=mail.ltservicesinc.com
+MAIL_PORT=465
+MAIL_USE_TLS=True
+MAIL_USERNAME=jqc.noreply@ltservicesinc.com
+MAIL_PASSWORD=jQc.4utoMail$
+MAIL_DEFAULT_SENDER=IT Helpdesk <jqc.noreply@ltservicesinc.com>
+
+# IT Department Email (receives all new ticket notifications)
+IT_DEPT_EMAIL=da.nguyen8744@gmail.com
+
+# Application URL (used in email links)
+APP_BASE_URL=https://tickets.ltservicesinc.com
+
+# Anthropic API Key (for AI Chatbot)
+ANTHROPIC_API_KEY=your-anthropic-api-key-here
+
+# File Upload Configuration
+UPLOAD_FOLDER=app/static/uploads
+MAX_CONTENT_LENGTH=16777216
+
+# Admin default credentials (change after first login)
+ADMIN_EMAIL=admin@yourdomain.com
+ADMIN_PASSWORD=Admin@123!