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{% extends "base.html" %}
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{% block title %}All Tickets{% endblock %}
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{% block page_title %}All Tickets{% endblock %}
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{% block content %}
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<!-- Filters -->
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<div class="card mb-4">
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<div class="card-body">
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<form method="GET" class="row g-2 align-items-end">
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<div class="col-md-3">
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<label class="form-label">Status</label>
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<select class="form-select" name="status">
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<option value="">All Statuses</option>
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{% for s in ['open','in_progress','pending','resolved','closed'] %}
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<option value="{{ s }}" {% if s == status %}selected{% endif %}>{{ s.replace('_',' ').title() }}</option>
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{% endfor %}
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</select>
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</div>
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<div class="col-md-3">
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<label class="form-label">Priority</label>
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<select class="form-select" name="priority">
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<option value="">All Priorities</option>
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{% for p in ['low','medium','high','critical'] %}
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<option value="{{ p }}" {% if p == priority %}selected{% endif %}>{{ p.title() }}</option>
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{% endfor %}
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</select>
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</div>
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<div class="col-md-3">
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<label class="form-label">Assignment</label>
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<select class="form-select" name="assigned">
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<option value="">All</option>
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<option value="me" {% if assigned == 'me' %}selected{% endif %}>Assigned to Me</option>
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<option value="unassigned" {% if assigned == 'unassigned' %}selected{% endif %}>Unassigned</option>
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</select>
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</div>
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<div class="col-md-3 d-flex gap-2">
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<button type="submit" class="btn btn-primary flex-fill"><i class="bi bi-search me-1"></i>Filter</button>
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<a href="{{ url_for('admin.all_tickets') }}" class="btn btn-secondary"><i class="bi bi-x-lg"></i></a>
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</div>
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</form>
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</div>
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</div>
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<div class="card">
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<div class="card-header">
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<i class="bi bi-collection me-2"></i>Tickets
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<span style="font-size:12px;color:var(--muted);font-family:'Space Mono',monospace;">({{ tickets.total }})</span>
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</div>
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<div class="card-body p-0">
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{% if tickets.items %}
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<table class="table mb-0">
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<thead>
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<tr>
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<th>Ticket #</th>
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<th>Title</th>
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<th>Category</th>
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<th>Status</th>
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<th>Priority</th>
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<th>Submitted By</th>
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<th>Assigned To</th>
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<th>Date</th>
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<th></th>
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</tr>
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</thead>
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<tbody>
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{% for t in tickets.items %}
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<tr>
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<td><a href="{{ url_for('tickets.ticket_detail', ticket_id=t.id) }}" class="mono" style="font-size:11px;color:var(--accent3);">{{ t.ticket_number }}</a></td>
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<td style="font-size:13px;max-width:200px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;">{{ t.title }}</td>
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<td style="font-size:12px;color:var(--muted);">{{ t.category.replace('_',' ').title() }}</td>
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<td><span class="badge badge-{{ t.status }}">{{ t.status.replace('_',' ').upper() }}</span></td>
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<td><span class="badge badge-{{ t.priority }}">{{ t.priority.upper() }}</span></td>
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<td style="font-size:13px;">{{ t.creator.full_name }}</td>
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<td style="font-size:13px;color:var(--muted);">{{ t.assignee.full_name if t.assignee else '—' }}</td>
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<td style="font-size:11px;color:var(--muted);">{{ t.created_at.strftime('%b %d') }}</td>
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<td><a href="{{ url_for('tickets.ticket_detail', ticket_id=t.id) }}" class="btn btn-secondary btn-sm"><i class="bi bi-eye"></i></a></td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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{% if tickets.pages > 1 %}
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<div class="d-flex justify-content-center py-3">
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<nav><ul class="pagination mb-0">
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{% if tickets.has_prev %}
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<li class="page-item"><a class="page-link" href="{{ url_for('admin.all_tickets', page=tickets.prev_num, status=status, priority=priority, assigned=assigned) }}">‹</a></li>
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{% endif %}
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{% for p in tickets.iter_pages(left_edge=1, right_edge=1, left_current=2, right_current=2) %}
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{% if p %}
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<li class="page-item {% if p==tickets.page %}active{% endif %}">
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<a class="page-link" href="{{ url_for('admin.all_tickets', page=p, status=status, priority=priority, assigned=assigned) }}">{{ p }}</a>
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</li>
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{% else %}
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<li class="page-item disabled"><span class="page-link">…</span></li>
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{% endif %}
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{% endfor %}
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{% if tickets.has_next %}
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<li class="page-item"><a class="page-link" href="{{ url_for('admin.all_tickets', page=tickets.next_num, status=status, priority=priority, assigned=assigned) }}">›</a></li>
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{% endif %}
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</ul></nav>
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</div>
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{% endif %}
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{% else %}
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<div class="p-5 text-center" style="color:var(--muted);">
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<i class="bi bi-inbox" style="font-size:40px;display:block;margin-bottom:12px;"></i>No tickets match the current filters.
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</div>
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{% endif %}
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</div>
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</div>
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{% endblock %}
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