Initial commit

2026-03-25 11:37:46 -04:00
commit dfdbb54875
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+{% extends "base.html" %}
+{% block title %}New Ticket{% endblock %}
+{% block page_title %}Submit a New Ticket{% endblock %}
+
+{% block content %}
+<div class="row justify-content-center">
+  <div class="col-lg-8">
+    <div class="card">
+      <div class="card-header">
+        <i class="bi bi-plus-circle me-2"></i>New Support Request
+      </div>
+      <div class="card-body">
+        <form method="POST" enctype="multipart/form-data">
+          <div class="row g-3">
+            <div class="col-12">
+              <label class="form-label">Issue Title *</label>
+              <input type="text" class="form-control" name="title" required
+                     placeholder="Brief description of the issue (e.g. 'Cannot connect to VPN')"/>
+            </div>
+
+            <div class="col-md-6">
+              <label class="form-label">Category *</label>
+              <select class="form-select" name="category" required>
+                {% for cat in categories %}
+                <option value="{{ cat }}">{{ cat.replace('_',' ').title() }}</option>
+                {% endfor %}
+              </select>
+            </div>
+
+            <div class="col-md-6">
+              <label class="form-label">Priority *</label>
+              <select class="form-select" name="priority" required>
+                {% for p in priorities %}
+                <option value="{{ p }}" {% if p == 'medium' %}selected{% endif %}>{{ p.upper() }}</option>
+                {% endfor %}
+              </select>
+            </div>
+
+            <div class="col-md-6">
+              <label class="form-label">Location / Floor</label>
+              <input type="text" class="form-control" name="location" placeholder="e.g. 3rd Floor, Room 302"/>
+            </div>
+
+            <div class="col-md-6">
+              <label class="form-label">Asset Tag / Device Serial</label>
+              <input type="text" class="form-control" name="asset_tag" placeholder="e.g. ASSET-1234"/>
+            </div>
+
+            <div class="col-12">
+              <label class="form-label">Detailed Description *</label>
+              <textarea class="form-control" name="description" rows="6" required
+                        placeholder="Please describe the issue in detail:&#10;- What were you trying to do?&#10;- What happened?&#10;- Any error messages?&#10;- When did it start?"></textarea>
+            </div>
+
+            <div class="col-12">
+              <label class="form-label">Attachments (screenshots, logs, etc.)</label>
+              <input type="file" class="form-control" name="attachments" multiple
+                     accept=".png,.jpg,.jpeg,.gif,.pdf,.doc,.docx,.txt,.zip,.log"/>
+              <div style="font-size:11px;color:var(--muted);margin-top:5px;">
+                Accepted: PNG, JPG, PDF, DOC, DOCX, TXT, ZIP, LOG. Max 16 MB per file.
+              </div>
+            </div>
+
+            <!-- Priority guide -->
+            <div class="col-12">
+              <div style="background:var(--surface2);border:1px solid var(--border);border-radius:8px;padding:14px 16px;">
+                <div style="font-size:12px;font-weight:700;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;margin-bottom:10px;">Priority Guide</div>
+                <div class="row g-2" style="font-size:12px;">
+                  <div class="col-sm-3"><span class="badge badge-low me-1">LOW</span> Minor inconvenience, no work stoppage</div>
+                  <div class="col-sm-3"><span class="badge badge-medium me-1">MEDIUM</span> Impacting productivity, workaround available</div>
+                  <div class="col-sm-3"><span class="badge badge-high me-1">HIGH</span> Significant impact, no workaround</div>
+                  <div class="col-sm-3"><span class="badge badge-critical me-1">CRITICAL</span> Complete outage or security incident</div>
+                </div>
+              </div>
+            </div>
+          </div>
+
+          <div class="d-flex gap-2 mt-4">
+            <button type="submit" class="btn btn-primary">
+              <i class="bi bi-send me-2"></i>Submit Ticket
+            </button>
+            <a href="{{ url_for('tickets.dashboard') }}" class="btn btn-secondary">Cancel</a>
+          </div>
+        </form>
+      </div>
+    </div>
+  </div>
+
+  <div class="col-lg-4 d-none d-lg-block">
+    <div class="card mb-3">
+      <div class="card-header"><i class="bi bi-robot me-2"></i>Prefer Chatting?</div>
+      <div class="card-body">
+        <p style="font-size:13px;color:var(--muted);">Let our AI assistant guide you through reporting your issue conversationally.</p>
+        <button class="btn btn-outline-primary w-100" onclick="toggleChat()">
+          <i class="bi bi-chat-dots me-2"></i>Open IT Assistant
+        </button>
+      </div>
+    </div>
+    <div class="card">
+      <div class="card-header"><i class="bi bi-lightbulb me-2"></i>Tips</div>
+      <div class="card-body" style="font-size:13px;color:var(--muted);">
+        <p>✅ Include error messages exactly as shown</p>
+        <p>✅ Mention what changed recently</p>
+        <p>✅ List affected users or devices</p>
+        <p>✅ Attach relevant screenshots or logs</p>
+      </div>
+    </div>
+  </div>
+</div>
+{% endblock %}