04/07 updated timezone, report via email, etc
This commit is contained in:
@@ -69,7 +69,7 @@
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<td>{{ t.title[:45] }}{% if t.title|length > 45 %}…{% endif %}</td>
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<td><span class="badge badge-{{ t.status }}">{{ t.status.replace('_',' ').upper() }}</span></td>
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<td><span class="badge badge-{{ t.priority }}">{{ t.priority.upper() }}</span></td>
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<td style="font-size:12px;color:var(--muted);">{{ t.created_at.strftime('%b %d') }}</td>
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<td style="font-size:12px;color:var(--muted);">{{ t.created_at | localtime("%b %d") }}</td>
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</tr>
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{% endfor %}
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</tbody>
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@@ -25,7 +25,7 @@
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</span>
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{% endif %}
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<span><i class="bi bi-tag me-1"></i>{{ ticket.category.replace('_',' ').title() }}</span>
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<span><i class="bi bi-calendar3 me-1"></i>{{ ticket.created_at.strftime('%b %d, %Y %H:%M') }}</span>
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<span><i class="bi bi-calendar3 me-1"></i>{{ ticket.created_at | localtime("%b %d, %Y %H:%M") }}</span>
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{% if ticket.location %}<span><i class="bi bi-geo-alt me-1"></i>{{ ticket.location }}</span>{% endif %}
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{% if ticket.asset_tag %}<span><i class="bi bi-cpu me-1"></i>{{ ticket.asset_tag }}</span>{% endif %}
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{% if ticket.ai_generated %}<span style="color:var(--accent3);"><i class="bi bi-robot me-1"></i>AI-generated</span>{% endif %}
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@@ -113,7 +113,7 @@
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{% endif %}
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</div>
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<div class="d-flex align-items-center gap-2">
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<span class="comment-time">{{ comment.created_at.strftime('%b %d, %Y %H:%M') }}</span>
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<span class="comment-time">{{ comment.created_at | localtime("%b %d, %Y %H:%M") }}</span>
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{% if current_user.is_it_staff or comment.author_id == current_user.id %}
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<form method="POST" action="{{ url_for('tickets.delete_comment', comment_id=comment.id) }}"
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onsubmit="return confirm('Delete this comment?');">
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@@ -744,10 +744,10 @@ function buildCommentEl(c) {
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{{ info_row('bi-person-badge', 'Filed by (IT)', '<span style="color:var(--accent);font-weight:600;">' ~ ticket.filed_by_staff.full_name ~ '</span>') }}
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{% endif %}
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{{ info_row('bi-person-check', 'Assigned to', ticket.assignee.full_name if ticket.assignee else '—') }}
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{{ info_row('bi-calendar3', 'Created', ticket.created_at.strftime('%b %d, %Y')) }}
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{{ info_row('bi-calendar-check', 'Updated', ticket.updated_at.strftime('%b %d, %Y')) }}
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{% if ticket.due_date %}{{ info_row('bi-alarm', 'Due Date', ticket.due_date.strftime('%b %d, %Y')) }}{% endif %}
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{% if ticket.resolved_at %}{{ info_row('bi-check-circle', 'Resolved', ticket.resolved_at.strftime('%b %d, %Y')) }}{% endif %}
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{{ info_row('bi-calendar3', 'Created', ticket.created_at | localtime("%b %d, %Y")) }}
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{{ info_row('bi-calendar-check', 'Updated', ticket.updated_at | localtime("%b %d, %Y")) }}
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{% if ticket.due_date %}{{ info_row('bi-alarm', 'Due Date', ticket.due_date | localtime("%b %d, %Y")) }}{% endif %}
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{% if ticket.resolved_at %}{{ info_row('bi-check-circle', 'Resolved', ticket.resolved_at | localtime("%b %d, %Y")) }}{% endif %}
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</div>
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</div>
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@@ -778,7 +778,7 @@ function buildCommentEl(c) {
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{% endif %}
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changed from <em>{{ old }}</em> to <em>{{ new }}</em>
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<br>
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<span style="font-size:10px;">by {{ h.changer.full_name }} · {{ h.changed_at.strftime('%b %d %H:%M') }}</span>
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<span style="font-size:10px;">by {{ h.changer.full_name }} · {{ h.changed_at | localtime("%b %d %H:%M") }}</span>
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</div>
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{% endfor %}
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</div>
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@@ -83,18 +83,65 @@
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</div>
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</div>
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<div class="card mt-3">
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<div class="card-body d-flex align-items-center justify-content-between">
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<span style="font-size:13px;color:var(--muted);">Did this article solve your issue?</span>
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<div class="d-flex gap-2">
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<a href="{{ url_for('tickets.knowledge_base') }}" class="btn btn-secondary btn-sm">
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<i class="bi bi-arrow-left me-1"></i>Back
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</a>
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<a href="{{ url_for('tickets.create_ticket') }}" class="btn btn-primary btn-sm">
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<i class="bi bi-ticket me-1"></i>Still need help
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</a>
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<div class="card-body">
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<div class="d-flex align-items-center justify-content-between flex-wrap gap-3">
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<!-- Feedback widget -->
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<div style="font-size:13px;">
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<span style="color:var(--muted);margin-right:10px;">Was this article helpful?</span>
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<button type="button" id="fb-yes"
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onclick="submitFeedback(1)"
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class="btn btn-sm {% if user_feedback and user_feedback.is_helpful %}btn-success{% else %}btn-outline-secondary{% endif %}"
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style="margin-right:6px;">
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<i class="bi bi-hand-thumbs-up me-1"></i>
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Yes <span id="fb-yes-count">({{ helpful_count }})</span>
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</button>
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<button type="button" id="fb-no"
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onclick="submitFeedback(0)"
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class="btn btn-sm {% if user_feedback and not user_feedback.is_helpful %}btn-danger{% else %}btn-outline-secondary{% endif %}">
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<i class="bi bi-hand-thumbs-down me-1"></i>
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No <span id="fb-no-count">({{ not_helpful_count }})</span>
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</button>
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<span id="fb-msg" style="font-size:12px;color:var(--muted);margin-left:10px;"></span>
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</div>
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<!-- Navigation -->
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<div class="d-flex gap-2">
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<a href="{{ url_for('tickets.knowledge_base') }}" class="btn btn-secondary btn-sm">
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<i class="bi bi-arrow-left me-1"></i>Back
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</a>
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<a href="{{ url_for('tickets.create_ticket') }}" class="btn btn-primary btn-sm">
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<i class="bi bi-ticket me-1"></i>Still need help
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</a>
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</div>
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</div>
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</div>
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</div>
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<script>
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const FEEDBACK_URL = '{{ url_for("tickets.kb_feedback", article_id=article.id) }}';
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const CSRF_TOKEN = document.querySelector('meta[name=csrf-token]').content;
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async function submitFeedback(helpful) {
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const fd = new FormData();
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fd.append('helpful', helpful);
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fd.append('csrf_token', CSRF_TOKEN);
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try {
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const r = await fetch(FEEDBACK_URL, { method: 'POST', credentials: 'same-origin', body: fd });
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const data = await r.json();
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if (!data.ok) return;
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document.getElementById('fb-yes-count').textContent = `(${data.helpful_count})`;
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document.getElementById('fb-no-count').textContent = `(${data.not_helpful_count})`;
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const btnYes = document.getElementById('fb-yes');
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const btnNo = document.getElementById('fb-no');
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const msg = document.getElementById('fb-msg');
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btnYes.className = 'btn btn-sm ' + (data.user_vote === 'helpful' ? 'btn-success' : 'btn-outline-secondary');
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btnNo.className = 'btn btn-sm ' + (data.user_vote === 'not_helpful' ? 'btn-danger' : 'btn-outline-secondary');
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msg.textContent = data.user_vote ? 'Thanks for your feedback!' : 'Vote removed.';
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setTimeout(() => msg.textContent = '', 3000);
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} catch {
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// silent fail
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}
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}
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</script>
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</div>
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</div>
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{% endblock %}
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@@ -93,7 +93,7 @@
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{% if current_user.is_it_staff %}
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<td style="font-size:13px;">{{ t.creator.full_name }}</td>
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{% endif %}
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<td style="font-size:12px;color:var(--muted);">{{ t.created_at.strftime('%b %d, %Y') }}</td>
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<td style="font-size:12px;color:var(--muted);">{{ t.created_at | localtime("%b %d, %Y") }}</td>
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<td>
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<a href="{{ url_for('tickets.ticket_detail', ticket_id=t.id) }}" class="btn btn-secondary btn-sm">
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<i class="bi bi-eye"></i>
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@@ -39,7 +39,7 @@
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<div style="font-size:12px;color:var(--muted);margin-top:3px;">{{ n.message[:120] }}</div>
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{% endif %}
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<div style="font-size:11px;color:var(--muted);margin-top:5px;font-family:'Space Mono',monospace;">
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{{ n.created_at.strftime('%b %d, %Y at %H:%M') }}
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{{ n.created_at | localtime("%b %d, %Y at %H:%M") }}
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</div>
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</div>
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<div style="flex-shrink:0;align-self:center;">
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