IT_Ticket_System/app/templates/tickets/dashboard_employee.html

{% extends "base.html" %}
{% block title %}Dashboard{% endblock %}
{% block page_title %}Dashboard{% endblock %}

{% block content %}
<!-- Stats Row -->
<div class="row g-3 mb-4">
  <div class="col-sm-4">
    <div class="stat-card">
      <div class="stat-icon" style="background:rgba(96,165,250,.1);color:var(--info);">
        <i class="bi bi-ticket-detailed"></i>
      </div>
      <div>
        <div class="stat-value">{{ open_count }}</div>
        <div class="stat-label">Open Tickets</div>
      </div>
    </div>
  </div>
  <div class="col-sm-4">
    <div class="stat-card">
      <div class="stat-icon" style="background:rgba(0,180,216,.1);color:var(--accent3);">
        <i class="bi bi-arrow-repeat"></i>
      </div>
      <div>
        <div class="stat-value">{{ active_count }}</div>
        <div class="stat-label">In Progress</div>
      </div>
    </div>
  </div>
  <div class="col-sm-4">
    <div class="stat-card">
      <div class="stat-icon" style="background:rgba(45,212,191,.1);color:var(--success);">
        <i class="bi bi-check-circle"></i>
      </div>
      <div>
        <div class="stat-value">{{ resolved_count }}</div>
        <div class="stat-label">Resolved</div>
      </div>
    </div>
  </div>
</div>

<div class="row g-4">
  <!-- My Tickets -->
  <div class="col-lg-7">
    <div class="card">
      <div class="card-header d-flex align-items-center justify-content-between">
        <span><i class="bi bi-ticket-detailed me-2"></i>My Recent Tickets</span>
        <a href="{{ url_for('tickets.create_ticket') }}" class="btn btn-primary btn-sm">
          <i class="bi bi-plus-lg me-1"></i>New Ticket
        </a>
      </div>
      <div class="card-body p-0">
        {% if my_tickets %}
        <table class="table mb-0">
          <thead>
            <tr>
              <th>Ticket #</th>
              <th>Title</th>
              <th>Status</th>
              <th>Priority</th>
              <th>Date</th>
            </tr>
          </thead>
          <tbody>
            {% for t in my_tickets %}
            <tr style="cursor:pointer;" onclick="window.location='/tickets/{{ t.id }}'">
              <td><span class="mono" style="font-size:12px;color:var(--accent3);">{{ t.ticket_number }}</span></td>
              <td>{{ t.title[:45] }}{% if t.title|length > 45 %}…{% endif %}</td>
              <td><span class="badge badge-{{ t.status }}">{{ t.status.replace('_',' ').upper() }}</span></td>
              <td><span class="badge badge-{{ t.priority }}">{{ t.priority.upper() }}</span></td>
              <td style="font-size:12px;color:var(--muted);">{{ t.created_at.strftime('%b %d') }}</td>
            </tr>
            {% endfor %}
          </tbody>
        </table>
        {% else %}
        <div class="p-5 text-center" style="color:var(--muted);">
          <i class="bi bi-inbox" style="font-size:36px;display:block;margin-bottom:12px;"></i>
          No tickets yet. <a href="{{ url_for('tickets.create_ticket') }}">Submit your first ticket →</a>
        </div>
        {% endif %}
      </div>
    </div>
  </div>

  <!-- Quick Actions + KB -->
  <div class="col-lg-5">
    <div class="card mb-3">
      <div class="card-header"><i class="bi bi-lightning-charge me-2"></i>Quick Actions</div>
      <div class="card-body d-grid gap-2">
        <a href="{{ url_for('tickets.create_ticket') }}" class="btn btn-primary">
          <i class="bi bi-plus-circle me-2"></i>Report New Issue
        </a>
        <a href="{{ url_for('tickets.ticket_list') }}" class="btn btn-secondary">
          <i class="bi bi-list-ul me-2"></i>View All My Tickets
        </a>
        <button class="btn btn-secondary" onclick="toggleChat()">
          <i class="bi bi-robot me-2"></i>Ask IT Assistant
        </button>
      </div>
    </div>

    <div class="card">
      <div class="card-header d-flex align-items-center justify-content-between">
        <span><i class="bi bi-book me-2"></i>Knowledge Base</span>
        <a href="{{ url_for('tickets.knowledge_base') }}" style="font-size:12px;color:var(--accent3);">View all →</a>
      </div>
      <div class="card-body p-0">
        {% if articles %}
          {% for art in articles %}
          <a href="{{ url_for('tickets.kb_article', article_id=art.id) }}" style="display:flex;align-items:center;gap:10px;padding:11px 16px;border-bottom:1px solid var(--border);color:var(--text);">
            <i class="bi bi-file-earmark-text" style="color:var(--accent3);font-size:16px;flex-shrink:0;"></i>
            <span style="font-size:13px;">{{ art.title[:55] }}</span>
            <span style="margin-left:auto;font-size:11px;color:var(--muted);">{{ art.view_count }} views</span>
          </a>
          {% endfor %}
        {% else %}
          <div class="p-3 text-center" style="font-size:13px;color:var(--muted);">No articles yet.</div>
        {% endif %}
      </div>
    </div>
  </div>
</div>
{% endblock %}