{% extends "base.html" %}
{% block title %}My Support Requests{% endblock %}

{% block content %}
<div class="d-flex justify-content-between align-items-center mb-3">
  <div>
    <h4 class="mb-0"><i class="bi bi-inbox me-2 text-primary"></i>My Support Requests</h4>
    <small class="text-muted">{{ tickets | length }} request{{ 's' if tickets | length != 1 }}</small>
  </div>
  <div class="d-flex gap-2">
    <a href="{{ url_for('support.my_conversations') }}" class="btn btn-outline-secondary btn-sm">
      <i class="bi bi-clock-history me-1"></i>Chat History
    </a>
    <a href="{{ url_for('support.chat') }}" class="btn btn-outline-primary btn-sm">
      <i class="bi bi-chat-dots me-1"></i>New Chat
    </a>
  </div>
</div>

{% if tickets %}
<div class="card shadow-sm">
  <div class="table-responsive">
    <table class="table table-hover mb-0 align-middle">
      <thead class="table-light">
        <tr>
          <th style="width:60px">#</th>
          <th>Subject</th>
          <th>Facility</th>
          <th>Status</th>
          <th>Submitted</th>
          <th></th>
        </tr>
      </thead>
      <tbody>
        {% set status_class = {'open': 'warning', 'answered': 'success', 'closed': 'secondary'} %}
        {% set status_label = {'open': 'Awaiting reply', 'answered': 'Answered', 'closed': 'Closed'} %}
        {% for ticket in tickets %}
        <tr>
          <td class="text-muted small">{{ ticket.id }}</td>
          <td>{{ ticket.subject }}</td>
          <td>{{ ticket.facility.name if ticket.facility else '—' }}</td>
          <td>
            <span class="badge bg-{{ status_class.get(ticket.status, 'secondary') }}">
              {{ status_label.get(ticket.status, ticket.status | capitalize) }}
            </span>
          </td>
          <td class="text-muted small text-nowrap">
            {{ ticket.created_at.strftime('%b %d, %Y') }}
          </td>
          <td>
            <a href="{{ url_for('support.my_ticket_detail', ticket_id=ticket.id) }}"
               class="btn btn-sm btn-outline-primary">
              <i class="bi bi-eye me-1"></i>View
            </a>
          </td>
        </tr>
        {% endfor %}
      </tbody>
    </table>
  </div>
</div>
{% else %}
<div class="text-center text-muted py-5">
  <i class="bi bi-inbox fs-1 d-block mb-2"></i>
  You haven't submitted any support requests yet.<br>
  <a href="{{ url_for('support.chat') }}" class="mt-2 d-inline-block">Start a support chat</a>
</div>
{% endif %}
{% endblock %}