{% extends "base.html" %} {% block title %}Support{% endblock %} {# Support Center — new page (design A/B test, slide 6 of JQC_design). Linked from the modern sidebar. Every card either opens an existing route or expands an inline how-to, so nothing here dead-ends. #} {% block content %}
Support
JQC Features — find answers and how-to guides
{# ── Live support routes (role-aware) ──────────────────────────────────── #}
{% if current_user.is_customer_account %}
Ask a Question
My Conversations
My Requests
{% elif current_user.role in ['admin', 'director'] %}
Support Requests
{% if open_support_tickets_count > 0 %}
{{ open_support_tickets_count }} open
{% endif %}
Chat Conversations
Knowledge Base
{% endif %}
{# ── How-to guides ─────────────────────────────────────────────────────── #} {% set guides = [ ('bi-clipboard-check', 'How to create a new inspection', 'Inspections → New Inspection. Pick the contract, facility, area and template, then Start. The checklist opens straight away and saves as you go — you can leave and resume from Inspections → In Progress.'), ('bi-search', 'How to follow up on an inspection', 'Open the inspection and use Request Follow-up. It moves to the Follow-up list, notifies the inspector, and stays there until a re-inspection is submitted against it.'), ('bi-calendar2-week', 'How to schedule an inspection', 'Inspections → Schedule. Choose facility, template, inspector and how often it repeats. Recurring schedules roll their due date forward automatically once the inspection is submitted.'), ('bi-exclamation-triangle', 'How to Flag For Attention', 'While executing an inspection, use Flag Issue on any failing item. Set severity and who handles it (janitorial crew, facility staff or an outside vendor) — the SLA clock starts from that moment.'), ('bi-qr-code', 'How QR code works', "Every facility and area has a QR code. Scanning it opens that location's public page — anyone on site can report a problem without an account, and the request lands in Issues."), ('bi-file-earmark-text','Send a request without the app', 'Point the on-site contact at the facility QR code, or forward them the public facility link. Their submission arrives as an unassigned issue for triage.'), ('bi-search', 'How to search', 'Use the search box in the top bar for an inspection number. For anything broader, each list page has filters for contract, facility, inspector, status, date range and score.'), ('bi-chat-dots', 'How to comment', 'Open any inspection or issue and use the comment box at the bottom. Comments are visible to staff; sharing one with the customer is an explicit choice on the comment itself.'), ('bi-bar-chart', 'Create & print inspection reports', 'Reports & Analytics → filter by date, contract, facility or inspector → Apply. Export to CSV, or use the PDF export on an individual inspection or facility scorecard.'), ('bi-clock', 'What does SLA At Risk mean?', 'The issue is approaching its resolution deadline for its severity but has not passed it yet. Treat it as the last window to close the issue on time.'), ('bi-alarm', 'What does an SLA Alert mean?', 'The issue has passed its resolution deadline for its severity. It stays flagged until resolved and shows on the dashboard SLA card.'), ] %}
{% for icon, title, body in guides %}
{% endfor %} {# The AI chat is for customer-side accounts (support.chat redirects staff to the ticket queue, which is itself @supervisor_required). So the destination is chosen per role rather than pointed at support.chat for everyone — an inspector following that chain would land on the dashboard with an access-denied flash, and this page is meant never to dead-end. Roles with no support destination get no card; the how-to guides below are their support. #} {% if current_user.is_customer_account %}
AI Support
Ask a question and get an answer straight away.
Open →
{% elif current_user.role in ['admin', 'director'] %}
AI Support
Review the AI chat conversations customers have had.
Open →
{% endif %}
{% endblock %}