{% extends "base.html" %}
{% block title %}Support Knowledge Base{% endblock %}

{% block content %}
<div class="d-flex justify-content-between align-items-center mb-3 flex-wrap gap-2">
  <div>
    <h4 class="mb-0"><i class="bi bi-book me-2 text-primary"></i>Support Knowledge Base</h4>
    <small class="text-muted">Active entries are injected into the AI chatbot system prompt</small>
  </div>
  <div>
    <a href="{{ url_for('support.admin_tickets') }}" class="btn btn-outline-secondary btn-sm me-1">
      <i class="bi bi-inbox me-1"></i>Tickets
    </a>
    <a href="{{ url_for('support.admin_knowledge_preview') }}" class="btn btn-outline-primary btn-sm"
       title="See the exact prompt the chatbot receives, with your entries in it">
      <i class="bi bi-eye me-1"></i>What the AI Sees
    </a>
    <a href="{{ url_for('support.admin_conversations') }}" class="btn btn-outline-secondary btn-sm">
      <i class="bi bi-chat-dots me-1"></i>Conversations
    </a>
  </div>
</div>

{# Add new entry form #}
<div class="card shadow-sm mb-4">
  <div class="card-header fw-semibold"><i class="bi bi-plus-circle me-2"></i>Add Knowledge Entry</div>
  <div class="card-body">
    <form method="post" action="{{ url_for('support.admin_knowledge_add') }}">
      <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
      <div class="mb-3">
        <label class="form-label fw-semibold">Title <span class="text-danger">*</span></label>
        <input type="text" name="title" class="form-control" maxlength="200" required
               placeholder="e.g. Contract Hours, Emergency Contacts, Service Scope">
      </div>
      <div class="mb-3">
        <label class="form-label fw-semibold">Content <span class="text-danger">*</span></label>
        <textarea name="body" class="form-control" rows="4" required
                  placeholder="Add facts, FAQs, or instructions the AI should know about this customer's account…"></textarea>
        <div class="form-text">Keep entries focused and factual. Combined active entries are capped at 6,000 characters.</div>
      </div>
      <div class="mb-3" style="max-width:200px;">
        <label class="form-label fw-semibold">Sort Order</label>
        <input type="number" name="sort_order" class="form-control"
               min="0" max="9999" step="1" value="0">
        <div class="form-text">Lower numbers are sent to the assistant first. Leave at 0 unless an entry should take priority.</div>
      </div>
      <button type="submit" class="btn btn-primary btn-sm">
        <i class="bi bi-plus me-1"></i>Add Entry
      </button>
    </form>
  </div>
</div>

{# Entry list #}
{% if entries %}
<div class="card shadow-sm">
  <div class="card-header fw-semibold">
    {{ entries | length }} entr{{ 'ies' if entries | length != 1 else 'y' }}
    ({{ entries | selectattr('active') | list | length }} active)
  </div>
  <div class="list-group list-group-flush">
    {% for entry in entries %}
    <div class="list-group-item">
      <div class="d-flex justify-content-between align-items-start">
        <div class="flex-grow-1 me-3">
          <div class="d-flex align-items-center gap-2 mb-1">
            <span class="badge bg-light text-dark border" title="Sort order">#{{ entry.sort_order }}</span>
            <span class="fw-semibold">{{ entry.title }}</span>
            {% if entry.active %}
            <span class="badge bg-success">Active</span>
            {% else %}
            <span class="badge bg-secondary">Inactive</span>
            {% endif %}
          </div>
          <p class="mb-1 text-muted small" style="white-space:pre-wrap;">{{ entry.body[:300] }}{% if entry.body | length > 300 %}…{% endif %}</p>
          <div class="text-muted" style="font-size:.75rem;">
            Added {{ entry.created_at.strftime('%b %d, %Y') }}
            {% if entry.creator %} by {{ entry.creator.display_name }}{% endif %}
            {% if entry.updated_at != entry.created_at %}
            · Updated {{ entry.updated_at.strftime('%b %d, %Y') }}
            {% endif %}
          </div>
        </div>
        <div class="d-flex gap-1 flex-shrink-0">
          <a href="{{ url_for('support.admin_knowledge_edit', entry_id=entry.id) }}"
             class="btn btn-sm btn-outline-secondary">
            <i class="bi bi-pencil"></i>
          </a>
          <form method="post" action="{{ url_for('support.admin_knowledge_toggle', entry_id=entry.id) }}">
            <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
            <button type="submit" class="btn btn-sm {{ 'btn-outline-warning' if entry.active else 'btn-outline-success' }}"
                    title="{{ 'Deactivate' if entry.active else 'Activate' }}">
              <i class="bi bi-{{ 'pause' if entry.active else 'play' }}"></i>
            </button>
          </form>
          <form method="post" action="{{ url_for('support.admin_knowledge_delete', entry_id=entry.id) }}"
                onsubmit="return confirm('Delete this knowledge entry? The AI will no longer have this context.');">
            <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
            <button type="submit" class="btn btn-sm btn-outline-danger" title="Delete">
              <i class="bi bi-trash"></i>
            </button>
          </form>
        </div>
      </div>
    </div>
    {% endfor %}
  </div>
</div>
{% else %}
<div class="text-center text-muted py-5">
  <i class="bi bi-book fs-1 d-block mb-2"></i>
  No knowledge entries yet. Add context above to improve the AI assistant's answers.
</div>
{% endif %}
{% endblock %}