Jul 16 - Fill the gaps between Single-tenant mode and Multi-tenant mode - MT3

app/models/facility.py

@@ -42,6 +42,18 @@ class Area(db.Model):
     name = db.Column(db.String(255), nullable=False)
     area_type = db.Column(db.String(50))
 
+    # phase42: unguessable token behind the public area scan page (/f/area/<token>).
+    # NULL until first requested — ensure_qr_token() generates it lazily, exactly
+    # like Facility.qr_token above.
+    qr_token = db.Column(db.String(64), unique=True, nullable=True)
+
+    def ensure_qr_token(self):
+        """Generate the QR token on first use. Caller commits."""
+        if not self.qr_token:
+            import secrets
+            self.qr_token = secrets.token_urlsafe(32)
+        return self.qr_token
+
     # Relationships
     inspections = db.relationship('Inspection', backref='area', lazy='dynamic')
     issues = db.relationship('Issue', backref='area', lazy='dynamic')

app/routes/facilities.py

@@ -6,7 +6,8 @@ from app.models.facility import Facility, Area
 from app.models.project import Project
 from app.utils.forms import FacilityForm, AreaForm
 from app.utils.decorators import supervisor_required, admin_required, project_manager_required
-from app.utils.audit import log_action, ACTION_CREATE, ACTION_UPDATE, ACTION_DELETE
+from app.utils.audit import (log_action, ACTION_CREATE, ACTION_UPDATE, ACTION_DELETE,
+                             ACTION_EXPORT)
 from app.utils.scope import get_customer_scope, get_inspector_scope
 from app.tenancy.gates import quota_soft_check
 
@@ -244,20 +245,70 @@ def delete_area(area_id):
 
 def _qr_scan_url(facility):
     """Absolute public scan URL, built from the current host (rule 64 pattern)."""
+    facility.ensure_qr_token()
     return request.host_url.rstrip('/') + url_for('facility_qr.scan',
                                                   token=facility.qr_token)
 
 
+def _facility_for_qr_or_403(facility_id):
+    """Load a facility for a QR action, enforcing customer facility scope.
+
+    Customers may only touch QR codes for facilities they are assigned to; all
+    other roles have unrestricted QR access. Replaces the previous
+    @project_manager_required gate so a customer can print (and rotate) the
+    codes posted in their own building.
+    """
+    facility = db.session.get(Facility, facility_id)
+    if facility is None:
+        abort(404)
+    # QR management is not an inspector task (matches qr_print_all/qr_export_pdf).
+    if current_user.role == 'inspector':
+        abort(403)
+    if current_user.role == 'customer':
+        cids = get_customer_scope(current_user) or []
+        if facility.id not in cids:
+            abort(403)
+    return facility
+
+
+def _qr_png_bytes(url):
+    """Return PNG bytes for a QR code encoding *url*."""
+    import io as _io
+    import qrcode
+    img = qrcode.make(url, box_size=10, border=2)
+    buf = _io.BytesIO()
+    img.save(buf, format='PNG')
+    return buf.getvalue()
+
+
+@bp.route('/<int:facility_id>/qr.png')
+@login_required
+def facility_qr_png(facility_id):
+    """Return the facility's QR code as a PNG image.
+
+    The printable card renders inline SVG; this PNG endpoint exists for the
+    print-all grid and is the same image the PDF export embeds.
+    """
+    facility = _facility_for_qr_or_403(facility_id)
+
+    created = not facility.qr_token
+    url = _qr_scan_url(facility)
+    if created:
+        db.session.commit()
+
+    from flask import Response
+    return Response(_qr_png_bytes(url), mimetype='image/png', headers={
+        'Cache-Control': 'private, max-age=3600',
+    })
+
+
 @bp.route('/<int:facility_id>/qr')
 @login_required
-@project_manager_required
 def qr_card(facility_id):
     """Printable QR card for one facility. Generates the token on first use."""
     from app.utils.qr import qr_svg
 
-    facility = db.session.get(Facility, facility_id)
-    if facility is None:
-        abort(404)
+    facility = _facility_for_qr_or_403(facility_id)
 
     if not facility.qr_token:
         facility.ensure_qr_token()
@@ -274,12 +325,20 @@ def qr_card(facility_id):
 
 @bp.route('/qr-sheet')
 @login_required
-@project_manager_required
 def qr_sheet():
     """Bulk print sheet — one labeled QR card per active facility."""
     from app.utils.qr import qr_svg
 
-    facilities = Facility.query.filter_by(active=True).order_by(Facility.name).all()
+    if current_user.role == 'inspector':
+        abort(403)
+
+    if current_user.role == 'customer':
+        cids = get_customer_scope(current_user) or []
+        facilities = (Facility.query
+                      .filter(Facility.id.in_(cids), Facility.active == True)
+                      .order_by(Facility.name).all()) if cids else []
+    else:
+        facilities = Facility.query.filter_by(active=True).order_by(Facility.name).all()
 
     generated = 0
     for f in facilities:
@@ -297,14 +356,17 @@ def qr_sheet():
 
 @bp.route('/<int:facility_id>/qr/regenerate', methods=['POST'])
 @login_required
-@supervisor_required
 def regenerate_qr(facility_id):
-    """Rotate the QR token — invalidates every previously printed poster."""
+    """Rotate the QR token — invalidates every previously printed poster.
+
+    Allowed for admin/director, and for customers on their own assigned
+    facilities. Project managers, auditors and inspectors cannot regenerate.
+    """
     import secrets
 
-    facility = db.session.get(Facility, facility_id)
-    if facility is None:
-        abort(404)
+    facility = _facility_for_qr_or_403(facility_id)
+    if current_user.role not in ('admin', 'director', 'customer'):
+        abort(403)
 
     facility.qr_token = secrets.token_urlsafe(32)
     db.session.commit()
@@ -314,4 +376,232 @@ def regenerate_qr(facility_id):
                'QR token regenerated — previously printed QR posters are now invalid')
     flash('QR code regenerated. Previously printed posters no longer work — '
           'print and post the new code.', 'success')
-    return redirect(url_for('facilities.qr_card', facility_id=facility_id))
+    return redirect(url_for('facilities.qr_card', facility_id=facility_id))
+
+# ── Public Area QR codes (phase42) ────────────────────────────────────────────
+# Mirrors the facility QR routes above, but scoped to a single area. Customer
+# scope is enforced via the area's parent facility.
+
+def _area_qr_scan_url(area):
+    """Absolute public scan URL for an area, built from the current host."""
+    area.ensure_qr_token()
+    return request.host_url.rstrip('/') + url_for('facility_qr.area_scan',
+                                                  token=area.qr_token)
+
+
+def _area_for_qr_or_403(area_id):
+    """Load an area for a QR action, enforcing customer facility scope."""
+    area = db.session.get(Area, area_id)
+    if area is None:
+        abort(404)
+    # QR management is not an inspector task (matches qr_print_all/qr_export_pdf).
+    if current_user.role == 'inspector':
+        abort(403)
+    if current_user.role == 'customer':
+        cids = get_customer_scope(current_user) or []
+        if area.facility_id not in cids:
+            abort(403)
+    return area
+
+
+@bp.route('/areas/<int:area_id>/qr.png')
+@login_required
+def area_qr_png(area_id):
+    """Return the area's QR code as a PNG image."""
+    area = _area_for_qr_or_403(area_id)
+
+    created = not area.qr_token
+    url = _area_qr_scan_url(area)
+    if created:
+        db.session.commit()
+
+    from flask import Response
+    return Response(_qr_png_bytes(url), mimetype='image/png', headers={
+        'Cache-Control': 'private, max-age=3600',
+    })
+
+
+@bp.route('/areas/<int:area_id>/qr')
+@login_required
+def area_qr_card(area_id):
+    """Printable page: area name + facility + QR + public URL + instructions."""
+    from app.utils.qr import qr_svg
+
+    area = _area_for_qr_or_403(area_id)
+
+    created = not area.qr_token
+    scan_url = _area_qr_scan_url(area)
+    if created:
+        db.session.commit()
+        logger.info('FACILITIES | area_qr_token_created | user=%s | area_id=%s',
+                    current_user.username, area_id)
+
+    return render_template('facilities/area_qr.html',
+                           area=area,
+                           facility=area.facility,
+                           scan_url=scan_url,
+                           svg=qr_svg(scan_url))
+
+
+@bp.route('/areas/<int:area_id>/qr/regenerate', methods=['POST'])
+@login_required
+def regenerate_area_qr(area_id):
+    """Rotate an area's QR token — invalidates every previously printed poster.
+
+    Allowed for admin/director, and for customers on their own assigned
+    facilities. Project managers, auditors and inspectors cannot regenerate.
+    """
+    import secrets
+
+    area = _area_for_qr_or_403(area_id)
+    if current_user.role not in ('admin', 'director', 'customer'):
+        abort(403)
+
+    area.qr_token = secrets.token_urlsafe(32)
+    db.session.commit()
+    logger.info('FACILITIES | area_qr_token_regenerated | user=%s | area_id=%s',
+                current_user.username, area_id)
+    log_action(ACTION_UPDATE, 'Area', area.id, area.name,
+               'QR token regenerated — previously printed QR posters are now invalid')
+    flash('QR code regenerated. Previously printed posters no longer work — '
+          'print and post the new code.', 'warning')
+    return redirect(url_for('facilities.area_qr_card', area_id=area.id))
+
+
+# ── Bulk QR print / export (phase42) ──────────────────────────────────────────
+
+@bp.route('/qr/print-all')
+@login_required
+def qr_print_all():
+    """Printable / selectable sheet of the QR codes the user can see.
+
+    Query params (all optional):
+      ?contract_id=<id>    — limit to one contract; narrows the facility dropdown
+      ?facility_id=<id>    — limit to a single facility
+      ?include_areas=1     — also render each facility's per-area QR codes
+
+    Inspectors have no QR management (403); customers are scoped to their
+    assigned facilities; managers see all active facilities.
+    """
+    if current_user.role == 'inspector':
+        abort(403)
+
+    contract_id   = request.args.get('contract_id', type=int)
+    facility_id   = request.args.get('facility_id', type=int)
+    include_areas = request.args.get('include_areas') in ('1', 'true', 'on')
+
+    # Facilities in the viewer's scope.
+    if current_user.role == 'customer':
+        fids = get_customer_scope(current_user) or []
+        scoped = Facility.query.filter(Facility.id.in_(fids), Facility.active == True)
+    else:
+        scoped = Facility.query.filter(Facility.active == True)
+    scoped_facilities = scoped.order_by(Facility.name).all()
+
+    # Contract dropdown — only contracts present among the scoped facilities.
+    contract_ids = {f.project_id for f in scoped_facilities if f.project_id}
+    contracts = (Project.query
+                 .filter(Project.id.in_(contract_ids))
+                 .order_by(Project.name).all()) if contract_ids else []
+
+    # Facility dropdown — narrowed by the selected contract.
+    facility_options = [f for f in scoped_facilities
+                        if not contract_id or f.project_id == contract_id]
+
+    # The rendered grid — apply the contract + facility filters.
+    grid_facilities = facility_options
+    if facility_id:
+        grid_facilities = [f for f in grid_facilities if f.id == facility_id]
+
+    # Ensure every rendered facility (and area, if requested) has a token so
+    # its qr.png renders; collect areas keyed by facility id.
+    changed = False
+    areas_by_facility = {}
+    for f in grid_facilities:
+        if not f.qr_token:
+            f.ensure_qr_token()
+            changed = True
+        if include_areas:
+            fa = f.areas.order_by(Area.name).all()
+            for a in fa:
+                if not a.qr_token:
+                    a.ensure_qr_token()
+                    changed = True
+            areas_by_facility[f.id] = fa
+    if changed:
+        db.session.commit()
+
+    selected_contract = db.session.get(Project, contract_id) if contract_id else None
+    return render_template('facilities/qr_print_all.html',
+                           facilities=grid_facilities,
+                           areas_by_facility=areas_by_facility,
+                           include_areas=include_areas,
+                           contracts=contracts,
+                           facility_options=facility_options,
+                           selected_contract=selected_contract,
+                           selected_contract_id=contract_id,
+                           selected_facility_id=facility_id)
+
+
+@bp.route('/qr/export-pdf', methods=['POST'])
+@login_required
+def qr_export_pdf():
+    """Export the selected facility + area QR codes to a single PDF.
+
+    Selection arrives as repeated `facility_ids` / `area_ids` form fields.
+    Scope is enforced per-id via the same helpers as the QR pages, so a
+    customer can never export a code outside their assigned facilities.
+    """
+    if current_user.role == 'inspector':
+        abort(403)
+
+    facility_ids = request.form.getlist('facility_ids', type=int)
+    area_ids     = request.form.getlist('area_ids', type=int)
+
+    if not facility_ids and not area_ids:
+        flash('Select at least one QR code to export.', 'warning')
+        return redirect(request.referrer or url_for('facilities.qr_print_all'))
+
+    items = []
+    for fid in facility_ids:
+        facility = _facility_for_qr_or_403(fid)   # 403 if out of scope
+        url = _qr_scan_url(facility)
+        items.append({
+            'title':    facility.name,
+            'subtitle': facility.project.name if facility.project else None,
+            'caption':  'Facility · Report a problem & view recent quality',
+            'png':      _qr_png_bytes(url),
+            '_sort':    ((facility.name or '').lower(), 0, ''),
+        })
+    for aid in area_ids:
+        area = _area_for_qr_or_403(aid)            # 403 if out of scope
+        url = _area_qr_scan_url(area)
+        fac_name = area.facility.name if area.facility else ''
+        items.append({
+            'title':    area.name,
+            'subtitle': fac_name or None,
+            'caption':  'Area · Report a problem & view recent quality',
+            'png':      _qr_png_bytes(url),
+            '_sort':    (fac_name.lower(), 1, (area.name or '').lower()),
+        })
+
+    # Persist any tokens minted by ensure_qr_token() above.
+    db.session.commit()
+
+    # Group each facility with its own areas: facility card first, then areas.
+    items.sort(key=lambda x: x['_sort'])
+
+    from app.utils.pdf_export import generate_qr_codes_pdf
+    summary = f'{len(facility_ids)} facilit' + ('y' if len(facility_ids) == 1 else 'ies')
+    summary += f', {len(area_ids)} area' + ('' if len(area_ids) == 1 else 's')
+    pdf_bytes = generate_qr_codes_pdf(items, filter_summary=summary)
+
+    logger.info('FACILITIES | qr_export_pdf | user=%s | facilities=%s | areas=%s',
+                current_user.username, len(facility_ids), len(area_ids))
+    log_action(ACTION_EXPORT, 'Facility', 0, 'QR Codes',
+               f'exported {len(facility_ids)} facility + {len(area_ids)} area QR codes to PDF')
+
+    from flask import Response
+    return Response(pdf_bytes, mimetype='application/pdf', headers={
+        'Content-Disposition': 'attachment; filename="qr_codes.pdf"',
+    })

app/routes/facility_qr.py

@@ -5,7 +5,13 @@ Public facility QR scan page (phase38).
 
 `GET /f/<token>` — public, tokenized, NO login (same authorization model as
 vendor work orders, rule 89: the unguessable token IS the credential). Shows a
-read-only, counts-and-scores-only snapshot of one facility:
+read-only, counts-and-scores-only snapshot of one facility.
+
+`GET /f/area/<token>` (phase42) — the same page scoped to a single area, so a
+code posted inside one restroom reports on that restroom. Metrics are scoped by
+`Inspection.area_id` / `Issue.area_id`.
+
+Both pages show:
 
   * summary stats (90 days): completed inspections, average score,
     resolved issues, last inspection date
@@ -25,7 +31,8 @@ In multi-tenant mode the printed URL is built from the tenant's own domain
 import logging
 from datetime import timedelta
 
-from flask import Blueprint, render_template, redirect, request, url_for, abort
+from flask import (Blueprint, render_template, redirect, request, url_for,
+                   abort, flash)
 from flask_login import current_user
 from sqlalchemy import func, or_
 
@@ -33,6 +40,8 @@ from app import db, limiter
 from app.models.facility import Facility, Area
 from app.models.inspection import Inspection
 from app.models.issue import Issue
+from app.utils.forms import PublicIssueReportForm
+from app.utils.notifications import notify_by_matrix
 from app.utils.sla import sla_status
 from app.utils.scope import get_customer_scope, get_inspector_scope
 from app.utils.time_utils import now_eastern
@@ -43,6 +52,72 @@ bp = Blueprint('facility_qr', __name__, url_prefix='/f')
 
 SEVERITY_ORDER = ('critical', 'high', 'medium', 'low')
 
+#: Maximum number of photos an occupant may attach to a public report.
+MAX_REPORT_PHOTOS = 5
+
+
+def _save_report_photos(file_list):
+    """Save up to MAX_REPORT_PHOTOS uploaded photos from a public report.
+
+    Returns (photo_path, extra_paths) where photo_path is the primary evidence
+    photo (or None) and extra_paths is a list of the remaining paths (or None).
+    Splitting this way mirrors the Issue photo model: the first photo lives in
+    `photo_path`, the rest in `mobile_photo_paths` so they all render together
+    under "Photo Evidence" on the web (rule 44 — never `result_photos`).
+
+    Writes go through `_save_photo`, which validates magic bytes and routes to
+    the active storage backend (MT-2).
+    """
+    from app.routes.inspections import _save_photo
+    saved = []
+    for f in (file_list or [])[:MAX_REPORT_PHOTOS]:
+        path = _save_photo(f, subfolder='issue_photos')
+        if path:
+            saved.append(path)
+    photo_path  = saved[0] if saved else None
+    extra_paths = saved[1:] if len(saved) > 1 else None
+    return photo_path, extra_paths
+
+
+def _facility_by_token_or_404(token):
+    """Resolve an ACTIVE facility from its QR token, else 404."""
+    if not token:
+        abort(404)
+    facility = Facility.query.filter_by(qr_token=token).first()
+    if facility is None or not facility.active:
+        abort(404)
+    return facility
+
+
+def _area_by_token_or_404(token):
+    """Resolve an area (and its ACTIVE facility) from the area's QR token."""
+    if not token:
+        abort(404)
+    area = Area.query.filter_by(qr_token=token).first()
+    if area is None:
+        abort(404)
+    facility = db.session.get(Facility, area.facility_id)
+    if facility is None or not facility.active:
+        abort(404)
+    return area, facility
+
+
+def _build_report_description(form, prefix):
+    """Fold optional reporter identity + location into the issue description.
+
+    The public reporter is not a User, so `reported_by` stays NULL and this is
+    the only place their name/contact is recorded.
+    """
+    parts = [prefix]
+    if form.area_label.data:
+        parts.append(f'Location: {form.area_label.data.strip()}')
+    reporter_bits = [b for b in (form.reporter_name.data, form.reporter_contact.data) if b]
+    if reporter_bits:
+        parts.append('Reporter: ' + ' — '.join(b.strip() for b in reporter_bits))
+    parts.append('')
+    parts.append(form.description.data.strip())
+    return '\n'.join(parts)
+
 
 def _can_view_full(facility):
     """True when the logged-in scanner's role scope covers this facility."""
@@ -57,27 +132,37 @@ def _can_view_full(facility):
     return False
 
 
-@bp.route('/<token>')
-@limiter.limit('60 per hour')
-def scan(token):
-    facility = Facility.query.filter_by(qr_token=token).first()
-    if facility is None or not facility.active:
-        abort(404)
+def _build_snapshot(facility, area=None):
+    """Assemble the public snapshot for a facility, or for one area of it.
 
+    When `area` is given every metric is scoped to that area via
+    `Inspection.area_id` / `Issue.area_id`; otherwise the facility-wide math is
+    used, unchanged from phase38. Returns the template context (minus `token`).
+    """
     now = now_eastern()
     d30 = now - timedelta(days=30)
     d60 = now - timedelta(days=60)
     d90 = now - timedelta(days=90)
 
+    if area is not None:
+        insp_scope  = (Inspection.area_id == area.id,)
+        issue_q     = Issue.query.filter(Issue.area_id == area.id)
+    else:
+        insp_scope  = (Inspection.facility_id == facility.id,)
+        issue_q     = (Issue.query
+                       .outerjoin(Area, Issue.area_id == Area.id)
+                       .filter(or_(Issue.facility_id == facility.id,
+                                   Area.facility_id == facility.id)))
+
     completed = Inspection.query.filter(
-        Inspection.facility_id == facility.id,
+        *insp_scope,
         Inspection.status == 'completed',
     )
 
     # ── Summary stats (90 days) ───────────────────────────────────────────
     total_90 = completed.filter(Inspection.inspection_date >= d90).count()
     avg_90 = db.session.query(func.avg(Inspection.overall_score)).filter(
-        Inspection.facility_id == facility.id,
+        *insp_scope,
         Inspection.status == 'completed',
         Inspection.inspection_date >= d90,
         Inspection.overall_score.isnot(None),
@@ -91,7 +176,7 @@ def scan(token):
     # ── Score trend: last 30 days vs prior 30 (mirrors send_score_alerts) ─
     def _avg_between(start, end):
         return db.session.query(func.avg(Inspection.overall_score)).filter(
-            Inspection.facility_id == facility.id,
+            *insp_scope,
             Inspection.status == 'completed',
             Inspection.overall_score.isnot(None),
             Inspection.inspection_date >= start,
@@ -104,11 +189,6 @@ def scan(token):
         if (avg_cur is not None and avg_prior is not None) else None
 
     # ── Open issues: counts by severity + SLA state (counts only) ─────────
-    issue_q = (Issue.query
-               .outerjoin(Area, Issue.area_id == Area.id)
-               .filter(or_(Issue.facility_id == facility.id,
-                           Area.facility_id == facility.id)))
-
     open_issues = issue_q.filter(
         Issue.status.in_(('open', 'in_progress'))).all()
     severity_counts = {s: 0 for s in SEVERITY_ORDER}
@@ -130,13 +210,9 @@ def scan(token):
         Issue.resolved_at >= d90,
     ).count()
 
-    logger.info('FACILITY QR SCAN | facility_id=%s | authenticated=%s',
-                facility.id, current_user.is_authenticated)
-
-    return render_template(
-        'facility_qr/view.html',
-        token                = token,
+    return dict(
         facility             = facility,
+        area                 = area,
         contract             = facility.project,
         total_90             = total_90,
         avg_90               = float(avg_90) if avg_90 is not None else None,
@@ -146,7 +222,7 @@ def scan(token):
         avg_cur              = float(avg_cur) if avg_cur is not None else None,
         avg_prior            = float(avg_prior) if avg_prior is not None else None,
         open_total           = len(open_issues),
-        severity_counts     = severity_counts,
+        severity_counts      = severity_counts,
         severity_order       = SEVERITY_ORDER,
         sla_at_risk          = sla_at_risk,
         sla_breached         = sla_breached,
@@ -157,6 +233,39 @@ def scan(token):
     )
 
 
+@bp.route('/<token>')
+@limiter.limit('60 per hour')
+def scan(token):
+    facility = _facility_by_token_or_404(token)
+
+    logger.info('FACILITY QR SCAN | facility_id=%s | authenticated=%s',
+                facility.id, current_user.is_authenticated)
+
+    return render_template(
+        'facility_qr/view.html',
+        token = token,
+        form  = PublicIssueReportForm(),
+        **_build_snapshot(facility),
+    )
+
+
+@bp.route('/area/<token>')
+@limiter.limit('60 per hour')
+def area_scan(token):
+    """Public snapshot for a single area (phase42)."""
+    area, facility = _area_by_token_or_404(token)
+
+    logger.info('AREA QR SCAN | area_id=%s | facility_id=%s | authenticated=%s',
+                area.id, facility.id, current_user.is_authenticated)
+
+    return render_template(
+        'facility_qr/area.html',
+        token = token,
+        form  = PublicIssueReportForm(),
+        **_build_snapshot(facility, area=area),
+    )
+
+
 @bp.route('/<token>/report', methods=['POST'])
 @limiter.limit('5 per hour')
 def report(token):
@@ -165,42 +274,132 @@ def report(token):
     No login required — the unguessable QR token is the sole authorization.
     A honeypot field silently rejects bot submissions. Creates an Issue with
     reported_by=None so staff know it came from a public form.
+
+    phase42: accepts up to 5 photos, an optional location label, and optional
+    reporter identity, on top of the description + severity taken previously.
     """
-    facility = Facility.query.filter_by(qr_token=token).first()
-    if facility is None or not facility.active:
-        abort(404)
+    facility = _facility_by_token_or_404(token)
+    form = PublicIssueReportForm()
 
     # Honeypot — bots fill this field, humans leave it blank
-    if request.form.get('website', '').strip():
+    if form.website.data:
         logger.warning('FACILITY QR REPORT | honeypot triggered | facility_id=%s', facility.id)
         return redirect(url_for('facility_qr.scan', token=token) + '?reported=1')
 
-    description = request.form.get('description', '').strip()
-    severity    = request.form.get('severity', 'medium')
+    if not form.validate_on_submit():
+        # Re-render with validation errors and the snapshot intact.
+        return render_template(
+            'facility_qr/view.html',
+            token = token,
+            form  = form,
+            **_build_snapshot(facility),
+        ), 400
 
-    if not description:
-        return redirect(url_for('facility_qr.scan', token=token))
+    severity = form.severity.data or 'medium'
     if severity not in ('low', 'medium', 'high'):
         severity = 'medium'
 
+    photo_path, extra_photos = _save_report_photos(form.photos.data)
+    description = _build_report_description(form, '[Reported via facility QR code]')
+
     issue = Issue(
         facility_id = facility.id,
+        area_id     = None,
         severity    = severity,
         description = description,
+        photo_path  = photo_path,
+        mobile_photo_paths = extra_photos,
         status      = 'open',
         reported_by = None,   # anonymous public submission
     )
     db.session.add(issue)
     db.session.commit()
 
-    logger.info('FACILITY QR REPORT | facility_id=%s issue_id=%s severity=%s',
-                facility.id, issue.id, severity)
+    _photo_count = (1 if photo_path else 0) + (len(extra_photos) if extra_photos else 0)
+    logger.info('FACILITY QR REPORT | facility_id=%s issue_id=%s severity=%s photos=%s',
+                facility.id, issue.id, severity, _photo_count)
 
-    # Notify staff via the notification matrix (same event as Issues → Create)
-    try:
-        from app.utils.notifications import notify_by_matrix
-        notify_by_matrix('issue_created', issue_id=issue.id, facility_id=facility.id)
-    except Exception as exc:
-        logger.error('FACILITY QR REPORT | notify_failed | err=%s', exc)
+    # Notify staff via the notification matrix (same event as Issues → Create).
+    # NOTE: title/body are REQUIRED positional args. The phase38 call omitted
+    # them, so every public QR report raised TypeError into the except below and
+    # nobody was ever notified — see MT3_DEPLOY.md §1.
+    _snippet = form.description.data.strip()
+    notify_by_matrix(
+        event_type  = 'issue_created',
+        title       = f'New Issue #{issue.id} at {facility.name} (QR report)',
+        body        = (
+            f'A problem was reported at {facility.name} via the facility QR code. '
+            f'Description: {_snippet[:120]}{"…" if len(_snippet) > 120 else ""}'
+        ),
+        link        = url_for('issues.view', issue_id=issue.id),
+        issue_id    = issue.id,
+        facility_id = facility.id,
+    )
+    db.session.commit()
 
     return redirect(url_for('facility_qr.scan', token=token) + '?reported=1')
+
+
+@bp.route('/area/<token>/report', methods=['POST'])
+@limiter.limit('5 per hour')
+def area_report(token):
+    """Public occupant issue report submitted from an area QR page (phase42).
+
+    The area is known from the token, so `area_id` is set directly — staff see
+    exactly which room the report came from without the occupant describing it.
+    """
+    area, facility = _area_by_token_or_404(token)
+    form = PublicIssueReportForm()
+
+    if form.website.data:
+        logger.warning('AREA QR REPORT | honeypot triggered | area_id=%s', area.id)
+        return redirect(url_for('facility_qr.area_scan', token=token) + '?reported=1')
+
+    if not form.validate_on_submit():
+        return render_template(
+            'facility_qr/area.html',
+            token = token,
+            form  = form,
+            **_build_snapshot(facility, area=area),
+        ), 400
+
+    severity = form.severity.data or 'medium'
+    if severity not in ('low', 'medium', 'high'):
+        severity = 'medium'
+
+    photo_path, extra_photos = _save_report_photos(form.photos.data)
+    description = _build_report_description(
+        form, f'[Reported via area QR code — {area.name}]')
+
+    issue = Issue(
+        facility_id = facility.id,
+        area_id     = area.id,
+        severity    = severity,
+        description = description,
+        photo_path  = photo_path,
+        mobile_photo_paths = extra_photos,
+        status      = 'open',
+        reported_by = None,   # anonymous public submission
+    )
+    db.session.add(issue)
+    db.session.commit()
+
+    _photo_count = (1 if photo_path else 0) + (len(extra_photos) if extra_photos else 0)
+    logger.info('AREA QR REPORT | area_id=%s facility_id=%s issue_id=%s severity=%s photos=%s',
+                area.id, facility.id, issue.id, severity, _photo_count)
+
+    _snippet = form.description.data.strip()
+    notify_by_matrix(
+        event_type  = 'issue_created',
+        title       = f'New Issue #{issue.id} at {facility.name} — {area.name} (QR report)',
+        body        = (
+            f'A problem was reported in {area.name} at {facility.name} via the area '
+            f'QR code. Description: {_snippet[:120]}{"…" if len(_snippet) > 120 else ""}'
+        ),
+        link        = url_for('issues.view', issue_id=issue.id),
+        issue_id    = issue.id,
+        facility_id = facility.id,
+    )
+    db.session.commit()
+
+    return redirect(url_for('facility_qr.area_scan', token=token) + '?reported=1')

app/templates/facilities/area_qr.html

@@ -0,0 +1,81 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="utf-8">
+  <meta name="viewport" content="width=device-width, initial-scale=1">
+  <title>QR Code — {{ area.name }}</title>
+  <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" rel="stylesheet">
+  <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.0/font/bootstrap-icons.css">
+  <style>
+    body { background:#f1f5f9; }
+    .qr-card { max-width:420px; margin:2rem auto; background:#fff; border-radius:.75rem;
+               box-shadow:0 1px 3px rgba(0,0,0,.12); padding:2rem; text-align:center; }
+    .qr-box svg { width:260px; height:260px; }
+    .scan-url { word-break:break-all; font-size:.72rem; color:#94a3b8; }
+    @media print {
+      body { background:#fff; }
+      .no-print { display:none !important; }
+      .qr-card { box-shadow:none; margin:0 auto; }
+    }
+  </style>
+</head>
+<body>
+
+<div class="text-center mt-3 no-print">
+  <a href="{{ url_for('facilities.view_facility', facility_id=facility.id) }}"
+     class="btn btn-outline-secondary btn-sm">
+    <i class="bi bi-arrow-left"></i> Back to Facility
+  </a>
+  <button onclick="window.print()" class="btn btn-primary btn-sm">
+    <i class="bi bi-printer"></i> Print
+  </button>
+  <a href="{{ url_for('facilities.qr_print_all', facility_id=facility.id, include_areas=1) }}"
+     class="btn btn-outline-primary btn-sm">
+    <i class="bi bi-grid-3x3-gap"></i> Print All Codes
+  </a>
+</div>
+
+{% with messages = get_flashed_messages(with_categories=true) %}
+  {% for category, message in messages %}
+  <div class="alert alert-{{ 'success' if category == 'success' else 'warning' }} mx-auto mt-3 no-print" style="max-width:420px;">
+    {{ message }}
+  </div>
+  {% endfor %}
+{% endwith %}
+
+<div class="qr-card">
+  <div class="text-muted text-uppercase small" style="letter-spacing:.08em;">Area</div>
+  <h4 class="mb-0">{{ area.name }}</h4>
+  <div class="text-muted small">{{ facility.name }}</div>
+  {% if area.area_type %}<div class="text-muted small mb-2">{{ area.area_type }}</div>{% endif %}
+
+  <div class="qr-box my-3">{{ svg | safe }}</div>
+
+  <div class="fw-semibold mb-1">
+    <i class="bi bi-phone"></i> Scan to report a problem in this area
+  </div>
+  <div class="text-muted small mb-2">
+    Recent scores, open issues, and quality trend for {{ area.name }}.
+  </div>
+  <div class="scan-url">{{ scan_url }}</div>
+</div>
+
+<p class="text-center text-muted small no-print">
+  Tip: post this inside the area itself (e.g. on the restroom door), not at the building entrance.
+</p>
+
+{% if current_user.role in ['admin', 'director', 'customer'] %}
+<div class="text-center mb-4 no-print">
+  <form method="POST" action="{{ url_for('facilities.regenerate_area_qr', area_id=area.id) }}"
+        onsubmit="return confirm('Regenerate this QR code? Every previously printed poster for {{ area.name }} will stop working.');">
+    <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+    <button type="submit" class="btn btn-outline-danger btn-sm">
+      <i class="bi bi-arrow-repeat"></i> Regenerate QR Code
+    </button>
+    <div class="form-text">Use this if a printed poster leaked or was posted somewhere it shouldn't be.</div>
+  </form>
+</div>
+{% endif %}
+
+</body>
+</html>

app/templates/facilities/qr_print_all.html

@@ -0,0 +1,182 @@
+{% extends "base.html" %}
+{% block title %}Print QR Codes{% endblock %}
+
+{% block content %}
+<style>
+    .qr-grid { display: grid; grid-template-columns: repeat(2, 1fr); gap: 16px; }
+    .qr-item { position: relative; break-inside: avoid; page-break-inside: avoid;
+               text-align: center; cursor: pointer; }
+    .qr-item img { width: 220px; height: 220px; max-width: 100%; }
+    .qr-item.qr-selected { outline: 3px solid #2563eb; outline-offset: -1px; }
+    .qr-check { position: absolute; top: 10px; left: 10px; }
+    .qr-check .form-check-input { width: 1.25rem; height: 1.25rem; }
+    .qr-kind { font-size: .68rem; letter-spacing: .08em; }
+    @media print {
+        .no-print { display: none !important; }
+        .navbar, nav, footer { display: none !important; }
+        .qr-item { border: 1px dashed #bbb !important; cursor: default; }
+        .qr-item.qr-selected { outline: none !important; }
+        .qr-grid { gap: 8px; }
+        /* When printing a selection, hide the unselected cards. */
+        body.print-selected-only .qr-item:not(.qr-selected) { display: none !important; }
+    }
+</style>
+
+<div class="d-flex justify-content-between align-items-center mb-3 no-print">
+    <div>
+        <h2 class="h4 mb-0"><i class="bi bi-qr-code"></i> QR Codes</h2>
+        <div class="text-muted small">
+            {% if selected_contract %}Contract: {{ selected_contract.name }} — {% endif %}
+            {{ facilities|length }} facilit{{ 'y' if facilities|length == 1 else 'ies' }}
+            {% if include_areas %}(with areas){% endif %}
+        </div>
+    </div>
+    <a href="{{ url_for('facilities.list_facilities') }}" class="btn btn-outline-secondary btn-sm">
+        <i class="bi bi-arrow-left"></i> Back
+    </a>
+</div>
+
+{# ── Filter bar (GET reload) ─────────────────────────────────────────────── #}
+<form method="get" id="filterForm" class="card card-body mb-3 no-print">
+    <div class="row g-2 align-items-end">
+        <div class="col-md-4">
+            <label class="form-label small fw-semibold mb-1">Contract</label>
+            <select name="contract_id" class="form-select form-select-sm"
+                    onchange="document.getElementById('facilitySelect').value=''; this.form.submit();">
+                <option value="">All Contracts</option>
+                {% for c in contracts %}
+                <option value="{{ c.id }}" {{ 'selected' if selected_contract_id == c.id }}>{{ c.name }}</option>
+                {% endfor %}
+            </select>
+        </div>
+        <div class="col-md-4">
+            <label class="form-label small fw-semibold mb-1">Facility</label>
+            <select name="facility_id" id="facilitySelect" class="form-select form-select-sm">
+                <option value="">All Facilities</option>
+                {% for f in facility_options %}
+                <option value="{{ f.id }}" {{ 'selected' if selected_facility_id == f.id }}>{{ f.name }}</option>
+                {% endfor %}
+            </select>
+        </div>
+        <div class="col-md-2">
+            <div class="form-check">
+                <input class="form-check-input" type="checkbox" name="include_areas" value="1"
+                       id="includeAreas" {{ 'checked' if include_areas }}>
+                <label class="form-check-label small" for="includeAreas">Include area QR codes</label>
+            </div>
+        </div>
+        <div class="col-md-2">
+            <button type="submit" class="btn btn-primary btn-sm w-100">
+                <i class="bi bi-funnel"></i> Apply
+            </button>
+        </div>
+    </div>
+</form>
+
+{# ── Selection toolbar + export form ─────────────────────────────────────── #}
+<form method="post" action="{{ url_for('facilities.qr_export_pdf') }}" id="qrForm">
+    <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+
+    <div class="d-flex align-items-center gap-2 mb-3 no-print flex-wrap">
+        <button type="button" class="btn btn-outline-secondary btn-sm" onclick="selectAllQr(true)">Select All</button>
+        <button type="button" class="btn btn-outline-secondary btn-sm" onclick="selectAllQr(false)">Clear</button>
+        <span class="text-muted small" id="selCount">0 selected</span>
+        <div class="ms-auto d-flex gap-2">
+            <button type="button" class="btn btn-primary btn-sm" onclick="printSelected()">
+                <i class="bi bi-printer"></i> Print Selected
+            </button>
+            <button type="submit" class="btn btn-danger btn-sm">
+                <i class="bi bi-file-earmark-pdf"></i> Export Selected to PDF
+            </button>
+        </div>
+    </div>
+
+    {% if facilities %}
+    <div class="qr-grid">
+        {% for f in facilities %}
+        {# Facility QR card #}
+        <label class="qr-item card shadow-sm p-3 mb-0">
+            <div class="qr-check no-print">
+                <input type="checkbox" class="form-check-input qr-cb" name="facility_ids" value="{{ f.id }}">
+            </div>
+            <div class="text-muted text-uppercase qr-kind">Facility</div>
+            <div class="fw-bold">{{ f.name }}</div>
+            {% if f.project %}
+            <div class="text-muted small mb-1">{{ f.project.name }}</div>
+            {% endif %}
+            <div>
+                <img src="{{ url_for('facilities.facility_qr_png', facility_id=f.id) }}"
+                     alt="QR code for {{ f.name }}" loading="lazy">
+            </div>
+            <div class="small">Report a problem &amp; view recent quality</div>
+        </label>
+
+        {% if include_areas %}
+            {% for a in areas_by_facility.get(f.id, []) %}
+            {# Area QR card #}
+            <label class="qr-item card shadow-sm p-3 mb-0">
+                <div class="qr-check no-print">
+                    <input type="checkbox" class="form-check-input qr-cb" name="area_ids" value="{{ a.id }}">
+                </div>
+                <div class="text-muted text-uppercase qr-kind">Area</div>
+                <div class="fw-bold">{{ a.name }}</div>
+                <div class="text-muted small mb-1">{{ f.name }}</div>
+                <div>
+                    <img src="{{ url_for('facilities.area_qr_png', area_id=a.id) }}"
+                         alt="QR code for {{ a.name }}" loading="lazy">
+                </div>
+                <div class="small">Report a problem &amp; view recent quality</div>
+            </label>
+            {% endfor %}
+        {% endif %}
+        {% endfor %}
+    </div>
+    {% else %}
+    <div class="alert alert-info">No facilities match the selected filters.</div>
+    {% endif %}
+</form>
+
+<p class="text-muted small mt-3 no-print">
+    Tip: tick the codes you want, then <strong>Print Selected</strong> or
+    <strong>Export Selected to PDF</strong>. With nothing ticked, Print Selected prints them all.
+</p>
+
+<script>
+(function () {
+    'use strict';
+
+    function checkboxes() { return document.querySelectorAll('.qr-cb'); }
+
+    function updateCount() {
+        var n = document.querySelectorAll('.qr-cb:checked').length;
+        document.getElementById('selCount').textContent = n + ' selected';
+    }
+
+    function syncCard(cb) {
+        var card = cb.closest('.qr-item');
+        if (card) { card.classList.toggle('qr-selected', cb.checked); }
+    }
+
+    window.selectAllQr = function (state) {
+        checkboxes().forEach(function (cb) { cb.checked = state; syncCard(cb); });
+        updateCount();
+    };
+
+    window.printSelected = function () {
+        var anySelected = document.querySelectorAll('.qr-cb:checked').length > 0;
+        if (anySelected) { document.body.classList.add('print-selected-only'); }
+        window.print();
+        setTimeout(function () {
+            document.body.classList.remove('print-selected-only');
+        }, 500);
+    };
+
+    // Toggling a checkbox inside its <label> card also fires on the label click.
+    checkboxes().forEach(function (cb) {
+        cb.addEventListener('change', function () { syncCard(cb); updateCount(); });
+    });
+
+    updateCount();
+}());
+</script>
+{% endblock %}

app/templates/facilities/view.html

@@ -17,11 +17,15 @@
           <i class="bi bi-graph-up-arrow"></i> Scorecard
         </a>
         {% endif %}
-        {% if current_user.role in ['admin', 'director', 'project_manager', 'auditor'] %}
+        {% if current_user.role != 'inspector' %}
         <a href="{{ url_for('facilities.qr_card', facility_id=facility.id) }}"
            class="btn btn-outline-secondary">
           <i class="bi bi-qr-code"></i> QR Code
         </a>
+        <a href="{{ url_for('facilities.qr_print_all', facility_id=facility.id, include_areas=1) }}"
+           class="btn btn-outline-secondary" title="Print or export this facility's codes, including every area">
+          <i class="bi bi-grid-3x3-gap"></i> All Codes
+        </a>
         {% endif %}
         {% if current_user.role in ['admin', 'director'] %}
         <a href="{{ url_for('facilities.edit_facility', facility_id=facility.id) }}" class="btn btn-outline-primary">
@@ -135,6 +139,12 @@
                         </td>
                         <td>{{ area.inspections.count() }}</td>
                         <td>
+                            {% if current_user.role != 'inspector' %}
+                            <a href="{{ url_for('facilities.area_qr_card', area_id=area.id) }}"
+                               class="btn btn-sm btn-outline-secondary" title="Printable QR code for this area">
+                                <i class="bi bi-qr-code"></i>
+                            </a>
+                            {% endif %}
                             {% if current_user.role in ['admin', 'director'] %}
                             <a href="{{ url_for('facilities.edit_area', area_id=area.id) }}" class="btn btn-sm btn-outline-primary">
                                 <i class="bi bi-pencil"></i>

app/templates/facility_qr/_report_form.html

@@ -0,0 +1,77 @@
+{# ── Public "report a problem" form (phase42) ───────────────────────────────
+   Shared by the facility scan page and the area scan page. Caller passes:
+     action  — the POST endpoint URL
+     form    — a PublicIssueReportForm instance
+   Photos: up to 5, first becomes the issue's primary photo. Honeypot field
+   `website` is off-screen: humans never see it, bots fill it.
+#}
+<div class="card shadow-sm mb-3">
+  <div class="card-header bg-white fw-semibold py-2">
+    <i class="bi bi-megaphone text-danger"></i> Report a Problem
+  </div>
+  <div class="card-body">
+    <p class="text-muted small mb-3">
+      See something that needs attention? Let our team know and we'll take care of it.
+    </p>
+
+    {% if form.errors %}
+    <div class="alert alert-danger py-2 small">
+      <strong>Please check the form:</strong>
+      <ul class="mb-0 ps-3">
+        {% for field, errs in form.errors.items() %}
+          {% for e in errs %}<li>{{ e }}</li>{% endfor %}
+        {% endfor %}
+      </ul>
+    </div>
+    {% endif %}
+
+    <form method="POST" action="{{ action }}" enctype="multipart/form-data">
+      <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+      {# Honeypot — invisible to humans, filled by bots #}
+      <div style="position:absolute;left:-9999px;top:-9999px;" aria-hidden="true">
+        {{ form.website(tabindex="-1", autocomplete="off") }}
+      </div>
+
+      <div class="mb-3">
+        <label class="form-label small fw-semibold">
+          What did you observe? <span class="text-danger">*</span>
+        </label>
+        {{ form.description(class="form-control form-control-sm", rows=3,
+                            maxlength=2000,
+                            placeholder="Describe the issue (e.g. restroom out of paper towels, spill in lobby…)") }}
+      </div>
+
+      <div class="mb-3">
+        <label class="form-label small fw-semibold">Urgency</label>
+        {{ form.severity(class="form-select form-select-sm") }}
+      </div>
+
+      <div class="mb-3">
+        <label class="form-label small fw-semibold">{{ area_label_prompt or 'Where in the building?' }}</label>
+        {{ form.area_label(class="form-control form-control-sm",
+                           placeholder="e.g. 2nd floor men's restroom") }}
+      </div>
+
+      <div class="mb-3">
+        <label class="form-label small fw-semibold">Add photos (optional, up to 5)</label>
+        {{ form.photos(class="form-control form-control-sm", accept="image/*") }}
+        <div class="form-text small">A photo helps our team find and fix it faster.</div>
+      </div>
+
+      <div class="row g-2 mb-3">
+        <div class="col-6">
+          <label class="form-label small fw-semibold">Your name (optional)</label>
+          {{ form.reporter_name(class="form-control form-control-sm") }}
+        </div>
+        <div class="col-6">
+          <label class="form-label small fw-semibold">Email or phone (optional)</label>
+          {{ form.reporter_contact(class="form-control form-control-sm") }}
+        </div>
+      </div>
+
+      <button type="submit" class="btn btn-danger btn-sm w-100">
+        <i class="bi bi-send me-1"></i> Submit Report
+      </button>
+    </form>
+  </div>
+</div>

app/templates/facility_qr/area.html

@@ -0,0 +1,196 @@
+<!doctype html>
+<html lang="en">
+<head>
+  <meta charset="utf-8">
+  <meta name="viewport" content="width=device-width, initial-scale=1">
+  <meta name="robots" content="noindex, nofollow">
+  <title>{{ area.name }} — {{ facility.name }}</title>
+  <link href="https://cdn.jsdelivr.net/npm/bootstrap@5.3.3/dist/css/bootstrap.min.css" rel="stylesheet">
+  <link rel="stylesheet" href="https://cdn.jsdelivr.net/npm/bootstrap-icons@1.11.0/font/bootstrap-icons.css">
+  <style>
+    body { background:#f1f5f9; color:#1f2937; }
+    .fq-wrap { max-width:640px; margin:2rem auto; padding:0 1rem; }
+    .stat-tile { background:#fff; border-radius:.5rem; padding:.9rem .5rem; text-align:center;
+                 box-shadow:0 1px 2px rgba(0,0,0,.06); height:100%; }
+    .stat-tile .val { font-size:1.6rem; font-weight:700; line-height:1.2; }
+    .stat-tile .lbl { font-size:.72rem; color:#64748b; text-transform:uppercase;
+                      letter-spacing:.03em; margin-top:.15rem; }
+    .sev-critical{background:#dc2626}.sev-high{background:#ea580c}
+    .sev-medium{background:#d97706}.sev-low{background:#64748b}
+    .trend-up   { color:#15803d; }
+    .trend-down { color:#dc2626; }
+    .trend-flat { color:#64748b; }
+    @media (max-width:576px){ .fq-wrap{ margin:1rem auto; } }
+  </style>
+</head>
+<body>
+<div class="fq-wrap">
+
+  {% if request.args.get('reported') == '1' %}
+  <div class="alert alert-success d-flex align-items-center gap-2 mb-3" role="alert">
+    <i class="bi bi-check-circle-fill fs-5"></i>
+    <div><strong>Report submitted.</strong> Our team has been notified and will follow up.</div>
+  </div>
+  {% endif %}
+
+  <div class="d-flex align-items-center gap-2 mb-3">
+    <i class="bi bi-door-open fs-3 text-primary"></i>
+    <div>
+      <div class="fw-bold">{{ area.name }}</div>
+      <div class="text-muted small">
+        {{ facility.name }}
+        {% if area.area_type %} · {{ area.area_type }}{% endif %}
+      </div>
+    </div>
+  </div>
+
+  <div class="alert alert-light border py-2 small mb-3">
+    <i class="bi bi-info-circle text-primary"></i>
+    Everything below is for <strong>{{ area.name }}</strong> only — not the whole building.
+  </div>
+
+  {# ── Summary stat tiles (90 days) ── #}
+  <div class="row g-2 mb-3">
+    <div class="col-3">
+      <div class="stat-tile">
+        <div class="val">{% if avg_90 is not none %}{{ '%.1f'|format(avg_90) }}%{% else %}—{% endif %}</div>
+        <div class="lbl">Avg Score<br>90 days</div>
+      </div>
+    </div>
+    <div class="col-3">
+      <div class="stat-tile">
+        <div class="val">{{ total_90 }}</div>
+        <div class="lbl">Inspections<br>90 days</div>
+      </div>
+    </div>
+    <div class="col-3">
+      <div class="stat-tile">
+        <div class="val">{{ open_total }}</div>
+        <div class="lbl">Open<br>Issues</div>
+      </div>
+    </div>
+    <div class="col-3">
+      <div class="stat-tile">
+        <div class="val">{{ resolved_90 }}</div>
+        <div class="lbl">Resolved<br>90 days</div>
+      </div>
+    </div>
+  </div>
+
+  {# ── Score trend ── #}
+  <div class="card shadow-sm mb-3">
+    <div class="card-body py-2 d-flex align-items-center justify-content-between">
+      <div class="text-muted small text-uppercase">Score trend — 30 days vs prior 30</div>
+      {% if trend_delta is not none %}
+        {% if trend_delta > 0.5 %}
+        <div class="trend-up fw-semibold">
+          <i class="bi bi-arrow-up-right"></i> Improving
+          (+{{ '%.1f'|format(trend_delta) }} pts, {{ '%.1f'|format(avg_prior) }}% → {{ '%.1f'|format(avg_cur) }}%)
+        </div>
+        {% elif trend_delta < -0.5 %}
+        <div class="trend-down fw-semibold">
+          <i class="bi bi-arrow-down-right"></i> Declining
+          ({{ '%.1f'|format(trend_delta) }} pts, {{ '%.1f'|format(avg_prior) }}% → {{ '%.1f'|format(avg_cur) }}%)
+        </div>
+        {% else %}
+        <div class="trend-flat fw-semibold">
+          <i class="bi bi-arrow-right"></i> Steady ({{ '%.1f'|format(avg_cur) }}%)
+        </div>
+        {% endif %}
+      {% else %}
+        <div class="text-muted small">Not enough data yet</div>
+      {% endif %}
+    </div>
+  </div>
+
+  {# ── Open issues by severity + SLA state ── #}
+  <div class="card shadow-sm mb-3">
+    <div class="card-header bg-white fw-semibold py-2">
+      <i class="bi bi-exclamation-triangle"></i> Open Issues
+    </div>
+    <div class="card-body py-3">
+      {% if open_total or pending_verification %}
+      <div class="d-flex flex-wrap gap-2 mb-2">
+        {% for sev in severity_order %}
+          {% if severity_counts[sev] %}
+          <span class="badge sev-{{ sev }} text-white">
+            {{ severity_counts[sev] }} {{ sev }}
+          </span>
+          {% endif %}
+        {% endfor %}
+        {% if pending_verification %}
+        <span class="badge bg-info text-dark">{{ pending_verification }} pending verification</span>
+        {% endif %}
+      </div>
+      {% if sla_breached %}
+      <div class="small text-danger fw-semibold">
+        <i class="bi bi-alarm"></i> {{ sla_breached }} issue{{ 's' if sla_breached != 1 }} past the response-time target
+      </div>
+      {% endif %}
+      {% if sla_at_risk %}
+      <div class="small text-warning-emphasis fw-semibold">
+        <i class="bi bi-hourglass-split"></i> {{ sla_at_risk }} issue{{ 's' if sla_at_risk != 1 }} approaching the response-time target
+      </div>
+      {% endif %}
+      {% if not sla_breached and not sla_at_risk and open_total %}
+      <div class="small text-muted">All open issues are within response-time targets.</div>
+      {% endif %}
+      {% else %}
+      <div class="text-muted small"><i class="bi bi-check-circle text-success"></i> No open issues in this area right now.</div>
+      {% endif %}
+    </div>
+  </div>
+
+  {# ── Recent inspections ── #}
+  <div class="card shadow-sm mb-3">
+    <div class="card-header bg-white fw-semibold py-2">
+      <i class="bi bi-clipboard-check"></i> Recent Inspections
+    </div>
+    {% if recent %}
+    <div class="table-responsive">
+      <table class="table table-sm mb-0 align-middle">
+        <thead class="table-light">
+          <tr>
+            <th class="ps-3">Date</th>
+            <th>Checklist</th>
+            <th class="text-end pe-3">Score</th>
+          </tr>
+        </thead>
+        <tbody>
+          {% for ins in recent %}
+          <tr>
+            <td class="ps-3 text-nowrap">{{ ins.inspection_date.strftime('%b %d, %Y') }}</td>
+            <td class="text-muted small">{{ ins.template.name if ins.template else '—' }}</td>
+            <td class="text-end pe-3 fw-semibold">
+              {% if ins.overall_score is not none %}{{ '%.1f'|format(ins.overall_score) }}%{% else %}—{% endif %}
+            </td>
+          </tr>
+          {% endfor %}
+        </tbody>
+      </table>
+    </div>
+    {% else %}
+    <div class="card-body py-3 text-muted small">No completed inspections for this area yet.</div>
+    {% endif %}
+  </div>
+
+  {% if can_view_full %}
+  <a href="{{ url_for('facilities.view_facility', facility_id=facility.id) }}"
+     class="btn btn-primary w-100 mb-3">
+    <i class="bi bi-box-arrow-in-right me-1"></i> Open Full Facility View
+  </a>
+  {% endif %}
+
+  {% with action = url_for('facility_qr.area_report', token=token),
+          area_label_prompt = 'Whereabouts in ' ~ area.name ~ '? (optional)' %}
+    {% include "facility_qr/_report_form.html" %}
+  {% endwith %}
+
+  <p class="text-center text-muted small mt-2 mb-1">
+    {% if last_date %}Last inspected {{ last_date.strftime('%b %d, %Y') }} · {% endif %}
+    Snapshot generated {{ generated_at.strftime('%b %d, %Y %I:%M %p') }} ET
+  </p>
+  <p class="text-center text-muted small">Janitorial QC — area quality snapshot</p>
+</div>
+</body>
+</html>

app/templates/facility_qr/view.html

@@ -177,41 +177,9 @@
   </a>
   {% endif %}
 
-  {# ── Report a problem ── #}
-  <div class="card shadow-sm mb-3">
-    <div class="card-header bg-white fw-semibold py-2">
-      <i class="bi bi-megaphone text-danger"></i> Report a Problem
-    </div>
-    <div class="card-body">
-      <p class="text-muted small mb-3">
-        See something that needs attention? Let our team know and we'll take care of it.
-      </p>
-      <form method="POST" action="{{ url_for('facility_qr.report', token=token) }}">
-        <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
-        {# Honeypot — invisible to humans, filled by bots #}
-        <div style="position:absolute;left:-9999px;top:-9999px;" aria-hidden="true">
-          <input type="text" name="website" tabindex="-1" autocomplete="off">
-        </div>
-        <div class="mb-3">
-          <label class="form-label small fw-semibold">What did you observe? <span class="text-danger">*</span></label>
-          <textarea name="description" class="form-control form-control-sm" rows="3"
-                    placeholder="Describe the issue (e.g. restroom out of paper towels, spill in lobby…)"
-                    required maxlength="2000"></textarea>
-        </div>
-        <div class="mb-3">
-          <label class="form-label small fw-semibold">Urgency</label>
-          <select name="severity" class="form-select form-select-sm">
-            <option value="low">Low — not urgent</option>
-            <option value="medium" selected>Medium — needs attention soon</option>
-            <option value="high">High — urgent</option>
-          </select>
-        </div>
-        <button type="submit" class="btn btn-danger btn-sm w-100">
-          <i class="bi bi-send me-1"></i> Submit Report
-        </button>
-      </form>
-    </div>
-  </div>
+  {% with action = url_for('facility_qr.report', token=token) %}
+    {% include "facility_qr/_report_form.html" %}
+  {% endwith %}
 
   <p class="text-center text-muted small mt-2 mb-1">
     {% if last_date %}Last inspected {{ last_date.strftime('%b %d, %Y') }} · {% endif %}

app/utils/forms.py

@@ -319,4 +319,34 @@ class SetPasswordForm(FlaskForm):
     def validate_username(self, field):
         existing = User.query.filter_by(username=field.data.strip()).first()
         if existing:
-            raise ValidationError('This username is already taken. Please choose another.')
+            raise ValidationError('This username is already taken. Please choose another.')
+
+# ── Public QR issue report (phase42) ─────────────────────────────────────────
+
+class PublicIssueReportForm(FlaskForm):
+    """Login-free issue report submitted from a facility's or area's public QR page.
+
+    Ported from the single-tenant tree, with MT's occupant-chosen `severity`
+    field retained (the ST original always filed at 'medium').
+
+    `website` is a honeypot: real users never see it (hidden via CSS); bots
+    that fill every field trip it and the submission is silently rejected.
+    """
+    area_label      = StringField('Where in the building?',
+                                  validators=[Optional(), Length(max=120)])
+    description     = TextAreaField('Describe the problem',
+                                    validators=[DataRequired(), Length(min=5, max=2000)])
+    severity        = SelectField('How urgent is it?', choices=[
+        ('low',    'Minor — can wait'),
+        ('medium', 'Normal'),
+        ('high',   'Urgent — needs attention today'),
+    ], default='medium', validators=[Optional()])
+    reporter_name   = StringField('Your name (optional)',
+                                  validators=[Optional(), Length(max=100)])
+    reporter_contact = StringField('Email or phone (optional)',
+                                   validators=[Optional(), Length(max=120)])
+    photos          = MultipleFileField('Add photos (optional, up to 5)',
+                                        validators=[Optional(),
+                                                    FileAllowed(['jpg', 'jpeg', 'png', 'gif'],
+                                                                'Images only (jpg, png, gif).')])
+    website         = StringField('Website')   # honeypot — must stay empty

app/utils/pdf_export.py

@@ -1589,4 +1589,96 @@ def generate_facility_summary_pdf(facility, days, start, now,
     ))
     doc.build(story)
     return buf.getvalue()
-    return buf.getvalue()
+    return buf.getvalue()
+
+
+# ── QR code sheet (phase42) ───────────────────────────────────────────────────
+
+def generate_qr_codes_pdf(items, filter_summary: str = '') -> bytes:
+    """Return a PDF byte-string laying out selected QR codes in a grid.
+
+    Parameters
+    ----------
+    items : list of dicts, each:
+        {
+          'title':    str,          # main label (facility or area name)
+          'subtitle': str | None,   # e.g. contract name, or parent facility
+          'caption':  str | None,   # small line under the QR
+          'png':      bytes,        # QR code PNG image bytes
+        }
+    filter_summary : human-readable string describing the selection (optional)
+    """
+    buf          = io.BytesIO()
+    generated_at = datetime.now().strftime('%B %d, %Y  %I:%M %p ET')
+    report_title = 'QR Codes'
+
+    doc = SimpleDocTemplate(
+        buf,
+        pagesize=letter,
+        leftMargin=0.65 * inch,
+        rightMargin=0.65 * inch,
+        topMargin=1.35 * inch,
+        bottomMargin=0.75 * inch,
+        title=report_title,
+        author='Janitorial QC System',
+    )
+
+    def _page_cb(canvas, doc):
+        _on_page(canvas, doc, report_title, generated_at)
+
+    story = []
+    if filter_summary:
+        story.append(Paragraph(f'Filters: {filter_summary}', STYLES['ReportSub']))
+    story.append(Paragraph(
+        f'Total codes: {len(items)}', STYLES['ReportSub']))
+    story.append(Spacer(1, 10))
+
+    if not items:
+        story.append(Paragraph('No QR codes selected.', STYLES['FieldValue']))
+        doc.build(story, onFirstPage=_page_cb, onLaterPages=_page_cb)
+        return buf.getvalue()
+
+    COLS    = 3
+    pw      = letter[0] - 1.3 * inch      # usable width
+    cell_w  = pw / COLS
+    qr_size = 1.7 * inch
+
+    title_style = ParagraphStyle('QRT', fontName='Helvetica-Bold', fontSize=9,
+                                 alignment=TA_CENTER, leading=11, textColor=C_DARK)
+    sub_style   = ParagraphStyle('QRS', fontName='Helvetica', fontSize=7.5,
+                                 alignment=TA_CENTER, leading=9, textColor=C_SLATE)
+    cap_style   = ParagraphStyle('QRC', fontName='Helvetica', fontSize=6.5,
+                                 alignment=TA_CENTER, leading=8, textColor=C_SLATE)
+
+    def _cell(item):
+        flow = [Paragraph(item.get('title') or '', title_style)]
+        if item.get('subtitle'):
+            flow.append(Paragraph(item['subtitle'], sub_style))
+        flow.append(Spacer(1, 4))
+        flow.append(RLImage(io.BytesIO(item['png']), width=qr_size, height=qr_size))
+        if item.get('caption'):
+            flow.append(Spacer(1, 3))
+            flow.append(Paragraph(item['caption'], cap_style))
+        return flow
+
+    rows = []
+    for i in range(0, len(items), COLS):
+        chunk = items[i:i + COLS]
+        row   = [_cell(it) for it in chunk]
+        while len(row) < COLS:
+            row.append('')   # filler cell to keep the grid rectangular
+        rows.append(row)
+
+    tbl = Table(rows, colWidths=[cell_w] * COLS)
+    tbl.setStyle(TableStyle([
+        ('VALIGN',        (0, 0), (-1, -1), 'TOP'),
+        ('ALIGN',         (0, 0), (-1, -1), 'CENTER'),
+        ('TOPPADDING',    (0, 0), (-1, -1), 10),
+        ('BOTTOMPADDING', (0, 0), (-1, -1), 16),
+        ('LEFTPADDING',   (0, 0), (-1, -1), 6),
+        ('RIGHTPADDING',  (0, 0), (-1, -1), 6),
+    ]))
+    story.append(tbl)
+
+    doc.build(story, onFirstPage=_page_cb, onLaterPages=_page_cb)
+    return buf.getvalue()