Aug 19 - Update code to catch up with ST

app/templates/support/admin_knowledge.html

@@ -11,6 +11,10 @@
     <a href="{{ url_for('support.admin_tickets') }}" class="btn btn-outline-secondary btn-sm me-1">
       <i class="bi bi-inbox me-1"></i>Tickets
     </a>
+    <a href="{{ url_for('support.admin_knowledge_preview') }}" class="btn btn-outline-primary btn-sm"
+       title="See the exact prompt the chatbot receives, with your entries in it">
+      <i class="bi bi-eye me-1"></i>What the AI Sees
+    </a>
     <a href="{{ url_for('support.admin_conversations') }}" class="btn btn-outline-secondary btn-sm">
       <i class="bi bi-chat-dots me-1"></i>Conversations
     </a>

app/templates/support/admin_knowledge_preview.html

@@ -0,0 +1,79 @@
+{% extends "base.html" %}
+{% block title %}What the AI Sees{% endblock %}
+
+{# Read-only view of the assembled system prompt. Exists so an admin can tell
+   "my knowledge entry never reached the prompt" apart from "the model saw it
+   and chose not to use it" — the two have completely different fixes. #}
+
+{% block content %}
+<div class="d-flex flex-wrap justify-content-between align-items-center mb-3 gap-2">
+  <h2 class="mb-0"><i class="bi bi-eye"></i> What the AI Sees</h2>
+  <a href="{{ url_for('support.admin_knowledge') }}" class="btn btn-outline-secondary">
+    <i class="bi bi-arrow-left"></i> Back to Knowledge Base
+  </a>
+</div>
+
+<div class="row g-3 mb-3">
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm h-100">
+      <div class="card-body text-center py-3">
+        <div class="fs-4 fw-bold">{{ active_count }}</div>
+        <div class="text-muted small">Active entries</div>
+      </div>
+    </div>
+  </div>
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm h-100">
+      <div class="card-body text-center py-3">
+        <div class="fs-4 fw-bold">{{ total_count - active_count }}</div>
+        <div class="text-muted small">Inactive (not sent)</div>
+      </div>
+    </div>
+  </div>
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm h-100">
+      <div class="card-body text-center py-3">
+        <div class="fs-4 fw-bold">{{ prompt | length }}</div>
+        <div class="text-muted small">Prompt characters</div>
+      </div>
+    </div>
+  </div>
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm h-100">
+      <div class="card-body text-center py-3">
+        {% if kb_included %}
+        <div class="fs-4 fw-bold text-success"><i class="bi bi-check-circle"></i></div>
+        <div class="text-muted small">Knowledge included</div>
+        {% else %}
+        <div class="fs-4 fw-bold text-danger"><i class="bi bi-x-circle"></i></div>
+        <div class="text-muted small">Knowledge NOT included</div>
+        {% endif %}
+      </div>
+    </div>
+  </div>
+</div>
+
+{% if not kb_included and total_count %}
+<div class="alert alert-warning">
+  <i class="bi bi-exclamation-triangle me-1"></i>
+  You have {{ total_count }} knowledge entr{{ 'y' if total_count == 1 else 'ies' }}, but
+  none reached the prompt. Check that at least one is marked <strong>Active</strong>.
+</div>
+{% endif %}
+
+<div class="alert alert-info">
+  <i class="bi bi-info-circle me-1"></i>
+  This is the exact text sent to the AI ahead of every customer question. Entries are
+  capped at {{ kb_cap }} characters in total — past that, later entries are dropped
+  (lowest sort order is kept first). If something you wrote appears here but the AI still
+  will not say it, the wording of the entry is the thing to change, not the setup.
+</div>
+
+<div class="card shadow-sm">
+  <div class="card-header bg-light fw-semibold">Assembled system prompt</div>
+  <div class="card-body p-0">
+    <pre class="mb-0 p-3" style="white-space:pre-wrap; font-size:.8rem; max-height:70vh;
+                                 overflow-y:auto; background:#f8fafc;">{{ prompt }}</pre>
+  </div>
+</div>
+{% endblock %}