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nngo
2026-06-26 09:04:34 -04:00
commit 77678ed724
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app/templates/support/admin_tickets.html
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{% extends "base.html" %}
{% block title %}Support Tickets{% endblock %}
{% block content %}
<div class="d-flex justify-content-between align-items-center mb-3">
<div>
<h4 class="mb-0"><i class="bi bi-inbox me-2 text-primary"></i>Customer Support Tickets</h4>
<small class="text-muted">{{ tickets.total }} ticket{{ 's' if tickets.total != 1 }}</small>
</div>
</div>
{# Status filter tabs #}
<ul class="nav nav-tabs mb-3">
<li class="nav-item">
<a class="nav-link {% if not status_filter %}active{% endif %}"
href="{{ url_for('support.admin_tickets') }}">All</a>
</li>
<li class="nav-item">
<a class="nav-link {% if status_filter == 'open' %}active{% endif %}"
href="{{ url_for('support.admin_tickets', status='open') }}">
<span class="badge bg-danger me-1">!</span>Open
</a>
</li>
<li class="nav-item">
<a class="nav-link {% if status_filter == 'answered' %}active{% endif %}"
href="{{ url_for('support.admin_tickets', status='answered') }}">Answered</a>
</li>
<li class="nav-item">
<a class="nav-link {% if status_filter == 'closed' %}active{% endif %}"
href="{{ url_for('support.admin_tickets', status='closed') }}">Closed</a>
</li>
</ul>
{% if tickets.items %}
<div class="card shadow-sm">
<div class="table-responsive">
<table class="table table-hover mb-0 align-middle">
<thead class="table-light">
<tr>
<th style="width:60px">#</th>
<th>Customer</th>
<th>Facility</th>
<th>Subject</th>
<th>Status</th>
<th>Submitted</th>
<th></th>
</tr>
</thead>
<tbody>
{% for ticket in tickets.items %}
{% set status_class = {'open': 'danger', 'answered': 'success', 'closed': 'secondary'} %}
<tr>
<td class="text-muted small">{{ ticket.id }}</td>
<td>{{ ticket.customer.display_name if ticket.customer else '—' }}</td>
<td>{{ ticket.facility.name if ticket.facility else '—' }}</td>
<td>{{ ticket.subject }}</td>
<td>
<span class="badge bg-{{ status_class.get(ticket.status, 'secondary') }}">
{{ ticket.status | capitalize }}
</span>
</td>
<td class="text-muted small text-nowrap">
{{ ticket.created_at.strftime('%b %d, %Y %I:%M %p') }}
</td>
<td>
<a href="{{ url_for('support.admin_ticket_detail', ticket_id=ticket.id) }}"
class="btn btn-sm btn-outline-primary">
<i class="bi bi-eye me-1"></i>View
</a>
</td>
</tr>
{% endfor %}
</tbody>
</table>
</div>
</div>
{# Pagination #}
{% if tickets.pages > 1 %}
<nav class="mt-3">
<ul class="pagination justify-content-center mb-0">
<li class="page-item {% if not tickets.has_prev %}disabled{% endif %}">
<a class="page-link"
href="{{ url_for('support.admin_tickets', page=tickets.prev_num, status=status_filter) }}">
&laquo; Prev
</a>
</li>
{% for p in tickets.iter_pages(left_edge=1, right_edge=1, left_current=2, right_current=2) %}
{% if p %}
<li class="page-item {% if p == tickets.page %}active{% endif %}">
<a class="page-link"
href="{{ url_for('support.admin_tickets', page=p, status=status_filter) }}">{{ p }}</a>
</li>
{% else %}
<li class="page-item disabled"><span class="page-link">…</span></li>
{% endif %}
{% endfor %}
<li class="page-item {% if not tickets.has_next %}disabled{% endif %}">
<a class="page-link"
href="{{ url_for('support.admin_tickets', page=tickets.next_num, status=status_filter) }}">
Next &raquo;
</a>
</li>
</ul>
</nav>
{% endif %}
{% else %}
<div class="text-center text-muted py-5">
<i class="bi bi-inbox fs-1 d-block mb-2"></i>
No tickets{% if status_filter %} with status "{{ status_filter }}"{% endif %}.
</div>
{% endif %}
{% endblock %}