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Jul 10 - Update codes to catch up with the single tenant project (Medium)

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nngo
2026-07-10 12:58:57 -04:00
parent e41998b561
commit aa749107c7
12 changed files with 815 additions and 68 deletions
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app/templates/support/admin_knowledge.html
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{% extends "base.html" %}
{% block title %}Support Knowledge Base{% endblock %}
{% block content %}
<div class="d-flex justify-content-between align-items-center mb-3">
<div>
<h4 class="mb-0"><i class="bi bi-book me-2 text-primary"></i>Support Knowledge Base</h4>
<small class="text-muted">Active entries are injected into the AI chatbot system prompt</small>
</div>
<div>
<a href="{{ url_for('support.admin_tickets') }}" class="btn btn-outline-secondary btn-sm me-1">
<i class="bi bi-inbox me-1"></i>Tickets
</a>
<a href="{{ url_for('support.admin_conversations') }}" class="btn btn-outline-secondary btn-sm">
<i class="bi bi-chat-dots me-1"></i>Conversations
</a>
</div>
</div>
{# Add new entry form #}
<div class="card shadow-sm mb-4">
<div class="card-header fw-semibold"><i class="bi bi-plus-circle me-2"></i>Add Knowledge Entry</div>
<div class="card-body">
<form method="post" action="{{ url_for('support.admin_knowledge_add') }}">
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
<div class="mb-3">
<label class="form-label fw-semibold">Title <span class="text-danger">*</span></label>
<input type="text" name="title" class="form-control" maxlength="200" required
placeholder="e.g. Contract Hours, Emergency Contacts, Service Scope">
</div>
<div class="mb-3">
<label class="form-label fw-semibold">Content <span class="text-danger">*</span></label>
<textarea name="body" class="form-control" rows="4" required
placeholder="Add facts, FAQs, or instructions the AI should know about this customer's account…"></textarea>
<div class="form-text">Keep entries focused and factual. Combined active entries are capped at 6,000 characters.</div>
</div>
<button type="submit" class="btn btn-primary btn-sm">
<i class="bi bi-plus me-1"></i>Add Entry
</button>
</form>
</div>
</div>
{# Entry list #}
{% if entries %}
<div class="card shadow-sm">
<div class="card-header fw-semibold">
{{ entries | length }} entr{{ 'ies' if entries | length != 1 else 'y' }}
({{ entries | selectattr('active') | list | length }} active)
</div>
<div class="list-group list-group-flush">
{% for entry in entries %}
<div class="list-group-item">
<div class="d-flex justify-content-between align-items-start">
<div class="flex-grow-1 me-3">
<div class="d-flex align-items-center gap-2 mb-1">
<span class="fw-semibold">{{ entry.title }}</span>
{% if entry.active %}
<span class="badge bg-success">Active</span>
{% else %}
<span class="badge bg-secondary">Inactive</span>
{% endif %}
</div>
<p class="mb-1 text-muted small" style="white-space:pre-wrap;">{{ entry.body[:300] }}{% if entry.body | length > 300 %}…{% endif %}</p>
<div class="text-muted" style="font-size:.75rem;">
Added {{ entry.created_at.strftime('%b %d, %Y') }}
{% if entry.creator %} by {{ entry.creator.display_name }}{% endif %}
{% if entry.updated_at != entry.created_at %}
· Updated {{ entry.updated_at.strftime('%b %d, %Y') }}
{% endif %}
</div>
</div>
<div class="d-flex gap-1 flex-shrink-0">
<a href="{{ url_for('support.admin_knowledge_edit', entry_id=entry.id) }}"
class="btn btn-sm btn-outline-secondary">
<i class="bi bi-pencil"></i>
</a>
<form method="post" action="{{ url_for('support.admin_knowledge_toggle', entry_id=entry.id) }}">
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
<button type="submit" class="btn btn-sm {{ 'btn-outline-warning' if entry.active else 'btn-outline-success' }}"
title="{{ 'Deactivate' if entry.active else 'Activate' }}">
<i class="bi bi-{{ 'pause' if entry.active else 'play' }}"></i>
</button>
</form>
<form method="post" action="{{ url_for('support.admin_knowledge_delete', entry_id=entry.id) }}"
onsubmit="return confirm('Delete this knowledge entry? The AI will no longer have this context.');">
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
<button type="submit" class="btn btn-sm btn-outline-danger" title="Delete">
<i class="bi bi-trash"></i>
</button>
</form>
</div>
</div>
</div>
{% endfor %}
</div>
</div>
{% else %}
<div class="text-center text-muted py-5">
<i class="bi bi-book fs-1 d-block mb-2"></i>
No knowledge entries yet. Add context above to improve the AI assistant's answers.
</div>
{% endif %}
{% endblock %}