{% extends "base.html" %}
{% block title %}Support Tickets{% endblock %}

{% block content %}
<div class="d-flex justify-content-between align-items-center mb-3">
  <div>
    <h4 class="mb-0"><i class="bi bi-inbox me-2 text-primary"></i>Customer Support Tickets</h4>
    <small class="text-muted">{{ tickets.total }} ticket{{ 's' if tickets.total != 1 }}</small>
  </div>
  <div class="d-flex gap-2">
    <a href="{{ url_for('support.admin_conversations') }}" class="btn btn-outline-secondary btn-sm">
      <i class="bi bi-chat-dots me-1"></i>AI Conversations
    </a>
    <a href="{{ url_for('support.admin_knowledge') }}" class="btn btn-outline-secondary btn-sm">
      <i class="bi bi-book me-1"></i>Knowledge Base
    </a>
  </div>
</div>

{# Status filter tabs #}
<ul class="nav nav-tabs mb-3">
  <li class="nav-item">
    <a class="nav-link {% if not status_filter %}active{% endif %}"
       href="{{ url_for('support.admin_tickets') }}">All</a>
  </li>
  <li class="nav-item">
    <a class="nav-link {% if status_filter == 'open' %}active{% endif %}"
       href="{{ url_for('support.admin_tickets', status='open') }}">
      <span class="badge bg-danger me-1">!</span>Open
    </a>
  </li>
  <li class="nav-item">
    <a class="nav-link {% if status_filter == 'answered' %}active{% endif %}"
       href="{{ url_for('support.admin_tickets', status='answered') }}">Answered</a>
  </li>
  <li class="nav-item">
    <a class="nav-link {% if status_filter == 'closed' %}active{% endif %}"
       href="{{ url_for('support.admin_tickets', status='closed') }}">Closed</a>
  </li>
</ul>

{% if tickets.items %}
<div class="card shadow-sm">
  <div class="table-responsive">
    <table class="table table-hover mb-0 align-middle">
      <thead class="table-light">
        <tr>
          <th style="width:60px">#</th>
          <th>Customer</th>
          <th>Facility</th>
          <th>Subject</th>
          <th>Status</th>
          <th>Submitted</th>
          <th></th>
        </tr>
      </thead>
      <tbody>
        {% for ticket in tickets.items %}
        {% set status_class = {'open': 'danger', 'answered': 'success', 'closed': 'secondary'} %}
        <tr>
          <td class="text-muted small">{{ ticket.id }}</td>
          <td>{{ ticket.customer.display_name if ticket.customer else '—' }}</td>
          <td>{{ ticket.facility.name if ticket.facility else '—' }}</td>
          <td>{{ ticket.subject }}</td>
          <td>
            <span class="badge bg-{{ status_class.get(ticket.status, 'secondary') }}">
              {{ ticket.status | capitalize }}
            </span>
          </td>
          <td class="text-muted small text-nowrap">
            {{ ticket.created_at.strftime('%b %d, %Y %I:%M %p') }}
          </td>
          <td>
            <a href="{{ url_for('support.admin_ticket_detail', ticket_id=ticket.id) }}"
               class="btn btn-sm btn-outline-primary">
              <i class="bi bi-eye me-1"></i>View
            </a>
          </td>
        </tr>
        {% endfor %}
      </tbody>
    </table>
  </div>
</div>

{# Pagination #}
{% if tickets.pages > 1 %}
<nav class="mt-3">
  <ul class="pagination justify-content-center mb-0">
    <li class="page-item {% if not tickets.has_prev %}disabled{% endif %}">
      <a class="page-link"
         href="{{ url_for('support.admin_tickets', page=tickets.prev_num, status=status_filter) }}">
        &laquo; Prev
      </a>
    </li>
    {% for p in tickets.iter_pages(left_edge=1, right_edge=1, left_current=2, right_current=2) %}
      {% if p %}
      <li class="page-item {% if p == tickets.page %}active{% endif %}">
        <a class="page-link"
           href="{{ url_for('support.admin_tickets', page=p, status=status_filter) }}">{{ p }}</a>
      </li>
      {% else %}
      <li class="page-item disabled"><span class="page-link">…</span></li>
      {% endif %}
    {% endfor %}
    <li class="page-item {% if not tickets.has_next %}disabled{% endif %}">
      <a class="page-link"
         href="{{ url_for('support.admin_tickets', page=tickets.next_num, status=status_filter) }}">
        Next &raquo;
      </a>
    </li>
  </ul>
</nav>
{% endif %}

{% else %}
<div class="text-center text-muted py-5">
  <i class="bi bi-inbox fs-1 d-block mb-2"></i>
  No tickets{% if status_filter %} with status "{{ status_filter }}"{% endif %}.
</div>
{% endif %}
{% endblock %}