70 lines
2.4 KiB
HTML
70 lines
2.4 KiB
HTML
{% extends "base.html" %}
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{% block title %}My Support Requests{% endblock %}
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{% block content %}
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<div class="d-flex justify-content-between align-items-center mb-3">
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<div>
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<h4 class="mb-0"><i class="bi bi-inbox me-2 text-primary"></i>My Support Requests</h4>
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<small class="text-muted">{{ tickets | length }} request{{ 's' if tickets | length != 1 }}</small>
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</div>
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<div class="d-flex gap-2">
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<a href="{{ url_for('support.my_conversations') }}" class="btn btn-outline-secondary btn-sm">
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<i class="bi bi-clock-history me-1"></i>Chat History
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</a>
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<a href="{{ url_for('support.chat') }}" class="btn btn-outline-primary btn-sm">
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<i class="bi bi-chat-dots me-1"></i>New Chat
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</a>
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</div>
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</div>
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{% if tickets %}
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<div class="card shadow-sm">
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<div class="table-responsive">
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<table class="table table-hover mb-0 align-middle">
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<thead class="table-light">
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<tr>
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<th style="width:60px">#</th>
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<th>Subject</th>
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<th>Facility</th>
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<th>Status</th>
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<th>Submitted</th>
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<th></th>
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</tr>
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</thead>
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<tbody>
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{% set status_class = {'open': 'warning', 'answered': 'success', 'closed': 'secondary'} %}
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{% set status_label = {'open': 'Awaiting reply', 'answered': 'Answered', 'closed': 'Closed'} %}
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{% for ticket in tickets %}
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<tr>
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<td class="text-muted small">{{ ticket.id }}</td>
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<td>{{ ticket.subject }}</td>
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<td>{{ ticket.facility.name if ticket.facility else '—' }}</td>
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<td>
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<span class="badge bg-{{ status_class.get(ticket.status, 'secondary') }}">
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{{ status_label.get(ticket.status, ticket.status | capitalize) }}
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</span>
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</td>
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<td class="text-muted small text-nowrap">
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{{ ticket.created_at.strftime('%b %d, %Y') }}
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</td>
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<td>
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<a href="{{ url_for('support.my_ticket_detail', ticket_id=ticket.id) }}"
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class="btn btn-sm btn-outline-primary">
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<i class="bi bi-eye me-1"></i>View
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</a>
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</td>
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</tr>
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{% endfor %}
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</tbody>
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</table>
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</div>
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</div>
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{% else %}
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<div class="text-center text-muted py-5">
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<i class="bi bi-inbox fs-1 d-block mb-2"></i>
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You haven't submitted any support requests yet.<br>
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<a href="{{ url_for('support.chat') }}" class="mt-2 d-inline-block">Start a support chat</a>
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</div>
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{% endif %}
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{% endblock %}
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