Jul 30 - Allow customer to flag follow-up a inspection

app/models/notification_matrix.py

@@ -31,6 +31,7 @@ issue_flagged            : admin ✓  director  ✓  inspector ✗  pm ✗  cust
 issue_created            : admin ✗  director  ✗  inspector ✗  pm ✗  customer ✓  (assignee implicit)
 issue_updated_customer   : admin ✗  director  ✗  inspector ✗  pm ✗  customer ✓
 verification_requested   : admin ✓  director  ✓  inspector ✗  pm ✗  customer ✗
+followup_requested       : admin ✓  director  ✓  inspector ✗  pm ✓  customer ✗  (inspection's own inspector implicit)
 sla_alert                : admin ✓  director  ✗  inspector ✗  pm ✗  customer ✗  (assignee + followers implicit)
 score_alert              : admin ✓  director  ✓  inspector ✗  pm ✗  customer ✗  (facility score drop cron)
 """
@@ -63,6 +64,7 @@ MATRIX_EVENTS = {
     'issue_created':          'Issue created (standalone)',
     'issue_updated_customer': 'Issue updated (customer)',
     'verification_requested': 'Verification requested',
+    'followup_requested':     'Follow-up requested (incl. by customer)',
     'sla_alert':              'SLA at-risk / breached',
     'score_alert':            'Facility score trend alert (significant drop)',
 }
@@ -147,6 +149,16 @@ MATRIX_DEFAULTS = {
     ('verification_requested', 'project_manager'): False,
     ('verification_requested', 'customer'):        False,
     ('verification_requested', 'custom'):          False,
+    # followup_requested — a customer (or manager) asks for a re-inspection.
+    # On for the roles who action it; the inspection's own inspector is
+    # notified directly by the route, so the inspector column stays off to
+    # avoid alerting the whole inspector pool.
+    ('followup_requested',     'admin'):           True,
+    ('followup_requested',     'director'):        True,
+    ('followup_requested',     'inspector'):       False,
+    ('followup_requested',     'project_manager'): True,
+    ('followup_requested',     'customer'):        False,
+    ('followup_requested',     'custom'):          False,
     # sla_alert (assignee + followers always notified implicitly)
     ('sla_alert',              'admin'):           True,
     ('sla_alert',              'director'):      False,