05/08 Updated code: fixed some issues

app/models/issue.py

@@ -70,6 +70,9 @@ class Issue(db.Model):
     mobile_local_id = db.Column(db.String(64), nullable=True, index=True)  # idempotency key for mobile submissions
 
     # Relationships
+    # NOTE: Issue.area is provided by the backref on Area.issues (facility.py).
+    # Do NOT add a second explicit db.relationship('Area') here — it conflicts
+    # with that backref at mapper configuration time (CLAUDE.md rule 31 revised).
     facility       = db.relationship('Facility', foreign_keys=[facility_id], backref='direct_issues')
     assigned_user  = db.relationship('User', foreign_keys=[assigned_to], backref='assigned_issues')
     verifier       = db.relationship('User', foreign_keys=[verified_by], backref='verified_issues')

app/utils/sla.py

@@ -137,10 +137,12 @@ def send_sla_alerts():
         hrs      = sla_hours_remaining(issue)
         deadline = sla_deadline(issue)
 
+        facility_name = issue.resolved_facility.name if issue.resolved_facility else "\u2014"
+
         if status == 'breached':
             title = f'🚨 SLA Breached — Issue #{issue.id} ({issue.severity.title()})'
             body  = (
-                f'Issue #{issue.id} at {issue.resolved_facility.name if issue.resolved_facility else '—'} '
+                f'Issue #{issue.id} at {facility_name} '
                 f'has breached its SLA deadline. '
                 f'Severity: {issue.severity.title()}. '
                 f'Deadline was {deadline.strftime("%Y-%m-%d %H:%M") if deadline else "N/A"}. '
@@ -149,7 +151,7 @@ def send_sla_alerts():
         else:  # at_risk
             title = f'⚠️ SLA At Risk — Issue #{issue.id} ({issue.severity.title()})'
             body  = (
-                f'Issue #{issue.id} at {issue.resolved_facility.name if issue.resolved_facility else '—'} '
+                f'Issue #{issue.id} at {facility_name} '
                 f'is approaching its SLA deadline with approximately '
                 f'{abs(hrs):.1f}h remaining. '
                 f'Severity: {issue.severity.title()}. '