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Update low severity issue SLA to 120h (5 days)

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nngo
2026-06-15 10:32:53 -04:00
parent 0fe5954794
commit 482ed7e538
1 changed files with 4 additions and 4 deletions
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app/utils/sla.py
+4 -4
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@@ -22,7 +22,7 @@ SLA_HOURS = {
'critical': 4, 'critical': 4,
'high': 24, 'high': 24,
'medium': 72, 'medium': 72,
'low': 168, # 7 days 'low': 120, # 5 days
} }
# Fraction of the window at which an issue becomes "at risk" # Fraction of the window at which an issue becomes "at risk"
@@ -32,7 +32,7 @@ AT_RISK_THRESHOLD = 0.75
def sla_deadline(issue): def sla_deadline(issue):
""" """
Return the datetime by which the issue must be resolved, Return the datetime by which the issue must be resolved,
or None if the severity is not recognised. or None if the severity is not recognized.
""" """
hours = SLA_HOURS.get(issue.severity) hours = SLA_HOURS.get(issue.severity)
if hours is None: if hours is None:
@@ -45,7 +45,7 @@ def sla_status(issue):
Return one of: 'ok', 'at_risk', 'breached', or None. Return one of: 'ok', 'at_risk', 'breached', or None.
None is returned when the issue is already resolved — SLA no longer None is returned when the issue is already resolved — SLA no longer
applies. None is also returned for unrecognised severity values. applies. None is also returned for unrecognized severity values.
""" """
if issue.status == 'resolved': if issue.status == 'resolved':
return None return None
@@ -69,7 +69,7 @@ def sla_hours_remaining(issue):
""" """
Return the number of hours remaining before the SLA deadline. Return the number of hours remaining before the SLA deadline.
Negative values indicate the deadline has already passed. Negative values indicate the deadline has already passed.
Returns None for resolved issues or unrecognised severities. Returns None for resolved issues or unrecognized severities.
""" """
if issue.status == 'resolved': if issue.status == 'resolved':
return None return None