Jul 9 - Chat - save chat sessions

app/templates/support/_transcript.html

@@ -0,0 +1,21 @@
+{# Read-only chat transcript. Expects `messages` (list of SupportChatMessage). #}
+<style>
+  .cbubble { max-width:80%; padding:.6rem .9rem; border-radius:1rem; font-size:.9rem;
+             line-height:1.5; white-space:pre-wrap; word-break:break-word; }
+  .cbubble-user { background:#0d6efd; color:#fff; border-bottom-right-radius:.25rem; }
+  .cbubble-ai   { background:#fff; border:1px solid #dee2e6; border-bottom-left-radius:.25rem; }
+</style>
+<div class="p-3" style="background:#f8f9fa;">
+  {% for m in messages %}
+  <div class="d-flex mb-2 {{ 'justify-content-end' if m.role == 'user' else 'justify-content-start' }}">
+    <div class="cbubble {{ 'cbubble-user' if m.role == 'user' else 'cbubble-ai' }}">
+      {{ m.content }}
+      <div class="mt-1" style="font-size:.7rem;opacity:.6;">
+        {{ 'You' if m.role == 'user' else 'JQC Assistant' }} · {{ m.created_at.strftime('%b %d, %I:%M %p') }}
+      </div>
+    </div>
+  </div>
+  {% else %}
+  <div class="text-muted text-center small">This conversation has no messages.</div>
+  {% endfor %}
+</div>

app/templates/support/admin_conversation_detail.html

@@ -0,0 +1,25 @@
+{% extends "base.html" %}
+{% block title %}Conversation #{{ session.id }}{% endblock %}
+
+{% block content %}
+<div class="row justify-content-center">
+  <div class="col-lg-8">
+    <div class="d-flex justify-content-between align-items-center mb-3">
+      <div>
+        <h4 class="mb-0"><i class="bi bi-chat-square-text me-2 text-primary"></i>Conversation #{{ session.id }}</h4>
+        <small class="text-muted">
+          {{ session.customer.display_name if session.customer else 'Unknown customer' }}
+          · started {{ session.created_at.strftime('%b %d, %Y %I:%M %p') }}
+        </small>
+      </div>
+      <a href="{{ url_for('support.admin_conversations') }}" class="btn btn-outline-secondary btn-sm">
+        <i class="bi bi-arrow-left me-1"></i>All Conversations
+      </a>
+    </div>
+
+    <div class="card shadow-sm">
+      {% include 'support/_transcript.html' %}
+    </div>
+  </div>
+</div>
+{% endblock %}

app/templates/support/admin_conversations.html

@@ -0,0 +1,59 @@
+{% extends "base.html" %}
+{% block title %}Support Conversations{% endblock %}
+
+{% block content %}
+<div class="d-flex justify-content-between align-items-center mb-3">
+  <h4 class="mb-0"><i class="bi bi-chat-left-dots me-2 text-primary"></i>Customer Chat Conversations</h4>
+  <a href="{{ url_for('support.admin_tickets') }}" class="btn btn-outline-secondary btn-sm">
+    <i class="bi bi-life-preserver me-1"></i>Support Tickets
+  </a>
+</div>
+
+<div class="card shadow-sm">
+  <div class="card-body p-0">
+    {% if sessions.items %}
+    <div class="table-responsive">
+      <table class="table table-hover mb-0 align-middle">
+        <thead class="table-light">
+          <tr>
+            <th>Customer</th>
+            <th>First message</th>
+            <th class="text-center">Messages</th>
+            <th>Last activity</th>
+            <th></th>
+          </tr>
+        </thead>
+        <tbody>
+          {% for s in sessions.items %}
+          <tr>
+            <td class="fw-semibold">{{ s.customer.display_name if s.customer else '—' }}</td>
+            <td class="text-muted small text-truncate" style="max-width:340px;">
+              {{ s.preview[:120] }}{% if s.preview|length > 120 %}…{% endif %}
+            </td>
+            <td class="text-center">{{ s.message_count }}</td>
+            <td class="small text-muted text-nowrap">{{ s.updated_at.strftime('%b %d, %Y %I:%M %p') }}</td>
+            <td class="text-end">
+              <a href="{{ url_for('support.admin_conversation_detail', session_id=s.id) }}"
+                 class="btn btn-sm btn-outline-primary"><i class="bi bi-eye"></i> View</a>
+            </td>
+          </tr>
+          {% endfor %}
+        </tbody>
+      </table>
+    </div>
+    {% else %}
+    <div class="p-4 text-muted text-center">No chat conversations yet.</div>
+    {% endif %}
+  </div>
+</div>
+
+{% if sessions.pages > 1 %}
+<nav class="mt-3"><ul class="pagination justify-content-center">
+  {% for p in range(1, sessions.pages + 1) %}
+  <li class="page-item {{ 'active' if p == sessions.page }}">
+    <a class="page-link" href="{{ url_for('support.admin_conversations', page=p) }}">{{ p }}</a>
+  </li>
+  {% endfor %}
+</ul></nav>
+{% endif %}
+{% endblock %}

app/templates/support/admin_tickets.html

@@ -7,6 +7,9 @@
     <h4 class="mb-0"><i class="bi bi-inbox me-2 text-primary"></i>Customer Support Tickets</h4>
     <small class="text-muted">{{ tickets.total }} ticket{{ 's' if tickets.total != 1 }}</small>
   </div>
+  <a href="{{ url_for('support.admin_conversations') }}" class="btn btn-outline-secondary btn-sm">
+    <i class="bi bi-chat-left-dots me-1"></i>Chat Conversations
+  </a>
 </div>
 
 {# Status filter tabs #}

app/templates/support/chat.html

@@ -39,14 +39,24 @@
   <div class="col-lg-8">
 
     {# ── Header ── #}
-    <div class="d-flex justify-content-between align-items-center mb-3">
+    <div class="d-flex justify-content-between align-items-center mb-3 flex-wrap gap-2">
       <div>
         <h4 class="mb-0"><i class="bi bi-chat-dots me-2 text-primary"></i>JQC Support Chat</h4>
         <small class="text-muted">Ask a question or browse common topics below</small>
       </div>
-      <button class="btn btn-outline-danger btn-sm" data-bs-toggle="modal" data-bs-target="#submitModal">
-        <i class="bi bi-envelope me-1"></i>Submit to Support
-      </button>
+      <div class="d-flex gap-2">
+        <a href="{{ url_for('support.my_conversations') }}" class="btn btn-outline-secondary btn-sm"
+           title="View your saved conversations">
+          <i class="bi bi-clock-history me-1"></i>History
+        </a>
+        <a href="{{ url_for('support.chat', new=1) }}" class="btn btn-outline-secondary btn-sm"
+           title="Start a fresh conversation">
+          <i class="bi bi-plus-circle me-1"></i>New
+        </a>
+        <button class="btn btn-outline-danger btn-sm" data-bs-toggle="modal" data-bs-target="#submitModal">
+          <i class="bi bi-envelope me-1"></i>Submit to Support
+        </button>
+      </div>
     </div>
 
     {# ── Chat card ── #}
@@ -153,17 +163,27 @@
 
   const chatWindow = document.getElementById('chat-window');
   const chatInput  = document.getElementById('chat-input');
-  const faqSection = document.getElementById('faq-section');
   const CSRF_TOKEN = '{{ csrf_token() }}';
 
   // In-memory conversation history sent to the server with each message
   let history = [];
+  // Server-side saved session this chat is being persisted to (null until first send)
+  let sessionId = {{ chat_session_id | tojson }};
+  const PRIOR = {{ chat_history | tojson }};
 
-  // ── Greeting on page load ──────────────────────────────────────────────
+  // ── Restore prior conversation, or greet on a fresh session ────────────
   var userName = {{ current_user.display_name | tojson }};
-  appendMessage('ai', "👋 Hi " + userName + "! I'm your JQC support assistant. " +
-    "I can help you with inspections, issues, reports, and more. " +
-    "Click a question below or type your own.");
+  if (PRIOR && PRIOR.length) {
+    PRIOR.forEach(function (m) {
+      appendMessage(m.role === 'user' ? 'user' : 'ai', m.content);
+      history.push({ role: m.role, content: m.content });
+    });
+    appendSystem('Continuing your previous conversation. Click "New" above to start a fresh one.');
+  } else {
+    appendMessage('ai', "👋 Hi " + userName + "! I'm your JQC support assistant. " +
+      "I can help you with inspections, issues, reports, and more. " +
+      "Click a question below or type your own.");
+  }
 
   // ── Append a message bubble ────────────────────────────────────────────
   function appendMessage(role, text) {
@@ -202,8 +222,7 @@
   function sendMessage(text) {
     if (!text.trim()) return;
 
-    // Hide FAQ chips after first interaction
-    if (faqSection) faqSection.style.display = 'none';
+    // FAQ chips stay visible for the whole session (kept intentionally).
 
     appendMessage('user', text);
     history.push({ role: 'user', content: text });
@@ -219,11 +238,12 @@
         'Content-Type': 'application/json',
         'X-CSRFToken': CSRF_TOKEN,
       },
-      body: JSON.stringify({ message: text, messages: history }),
+      body: JSON.stringify({ message: text, messages: history, session_id: sessionId }),
     })
     .then(function (r) { return r.json(); })
     .then(function (data) {
       hideTyping();
+      if (data.session_id) { sessionId = data.session_id; }
       const reply = data.reply || 'Sorry, I could not process your request.';
       appendMessage('ai', reply);
       history.push({ role: 'assistant', content: reply });
@@ -252,7 +272,7 @@
   };
 
   window.sendFaq = function (btn) {
-    btn.disabled = true;
+    // Chips remain enabled/visible so they can be used throughout the session.
     sendMessage(btn.dataset.faq);
   };
 

app/templates/support/conversation_detail.html

@@ -0,0 +1,26 @@
+{% extends "base.html" %}
+{% block title %}Conversation{% endblock %}
+
+{% block content %}
+<div class="row justify-content-center">
+  <div class="col-lg-8">
+    <div class="d-flex justify-content-between align-items-center mb-3">
+      <div>
+        <h4 class="mb-0"><i class="bi bi-chat-square-text me-2 text-primary"></i>Conversation</h4>
+        <small class="text-muted">{{ session.created_at.strftime('%b %d, %Y %I:%M %p') }}</small>
+      </div>
+      <a href="{{ url_for('support.my_conversations') }}" class="btn btn-outline-secondary btn-sm">
+        <i class="bi bi-arrow-left me-1"></i>All Conversations
+      </a>
+    </div>
+
+    <div class="card shadow-sm">
+      {% include 'support/_transcript.html' %}
+    </div>
+
+    <p class="text-muted small mt-2 text-center">
+      Need more help? <a href="{{ url_for('support.chat') }}">Return to chat</a>.
+    </p>
+  </div>
+</div>
+{% endblock %}

app/templates/support/my_conversations.html

@@ -0,0 +1,41 @@
+{% extends "base.html" %}
+{% block title %}My Conversations{% endblock %}
+
+{% block content %}
+<div class="row justify-content-center">
+  <div class="col-lg-8">
+    <div class="d-flex justify-content-between align-items-center mb-3">
+      <h4 class="mb-0"><i class="bi bi-clock-history me-2 text-primary"></i>My Support Conversations</h4>
+      <a href="{{ url_for('support.chat') }}" class="btn btn-primary btn-sm">
+        <i class="bi bi-chat-dots me-1"></i>Back to Chat
+      </a>
+    </div>
+
+    <div class="card shadow-sm">
+      <div class="card-body p-0">
+        {% if sessions %}
+        <div class="list-group list-group-flush">
+          {% for s in sessions %}
+          <a href="{{ url_for('support.conversation_detail', session_id=s.id) }}"
+             class="list-group-item list-group-item-action">
+            <div class="d-flex justify-content-between align-items-start">
+              <div class="me-3 text-truncate">
+                <div class="fw-semibold text-truncate">{{ s.preview[:100] }}{% if s.preview|length > 100 %}…{% endif %}</div>
+                <small class="text-muted">{{ s.message_count }} message{{ 's' if s.message_count != 1 }}</small>
+              </div>
+              <small class="text-muted text-nowrap">{{ s.updated_at.strftime('%b %d, %Y %I:%M %p') }}</small>
+            </div>
+          </a>
+          {% endfor %}
+        </div>
+        {% else %}
+        <div class="p-4 text-muted text-center">
+          You have no saved conversations yet.
+          <a href="{{ url_for('support.chat') }}">Start a chat</a>.
+        </div>
+        {% endif %}
+      </div>
+    </div>
+  </div>
+</div>
+{% endblock %}