Mar 04 2026: Implement some operational features: scheduled reports, issue resolution verification, etc - Phase 6

app/__init__.py

@@ -106,6 +106,7 @@ def create_app(config_name='default'):
     from app.routes import audit           # Audit Trail
     from app.routes import projects        # Phase 1/2 — Project management
     from app.routes import customers       # Phase 5 — Customer management
+    from app.routes import scheduled_reports  # Phase 6 — Scheduled reports
 
     app.register_blueprint(auth.bp)
     app.register_blueprint(dashboard.bp)
@@ -118,6 +119,7 @@ def create_app(config_name='default'):
     app.register_blueprint(audit.bp)
     app.register_blueprint(projects.bp)
     app.register_blueprint(customers.bp)
+    app.register_blueprint(scheduled_reports.bp)
 
     # ── Error handler: 413 Request Entity Too Large ───────────────────────
     # Nginx can return 413 before Flask sees the request; this handler covers

app/models/inspection.py

@@ -64,8 +64,17 @@ class Inspection(db.Model):
     form_data       = db.Column(db.JSON)          # filled form field responses {field_id: value}
     completed_at    = db.Column(db.DateTime)
 
-    results = db.relationship('InspectionResult', backref='inspection', lazy='dynamic', cascade='all, delete-orphan')
-    issues  = db.relationship('Issue', backref='inspection', lazy='dynamic', cascade='all, delete-orphan')
+    # ── Re-inspection / follow-up workflow ────────────────────────────────
+    parent_inspection_id = db.Column(
+        db.Integer, db.ForeignKey('inspections.id', ondelete='SET NULL'), nullable=True
+    )
+    follow_up_required = db.Column(db.Boolean, nullable=False, default=False)
+    follow_up_note     = db.Column(db.Text, nullable=True)
+
+    results     = db.relationship('InspectionResult', backref='inspection', lazy='dynamic', cascade='all, delete-orphan')
+    issues      = db.relationship('Issue', backref='inspection', lazy='dynamic', cascade='all, delete-orphan')
+    follow_ups  = db.relationship('Inspection', backref=db.backref('parent', remote_side='Inspection.id'),
+                                  lazy='dynamic', foreign_keys='Inspection.parent_inspection_id')
 
     def __repr__(self):
         return f'<Inspection {self.id} - {self.inspection_date}>'

app/models/issue.py

@@ -51,19 +51,25 @@ class Issue(db.Model):
     severity      = db.Column(db.Enum('low', 'medium', 'high', 'critical'), nullable=False)
     description   = db.Column(db.Text, nullable=False)
     photo_path    = db.Column(db.String(255))
-    status        = db.Column(db.Enum('open', 'in_progress', 'resolved'), default='open')
+    status        = db.Column(db.Enum('open', 'in_progress', 'resolved', 'pending_verification'), default='open')
     assigned_to   = db.Column(db.Integer, db.ForeignKey('users.id'))
     reported_at   = db.Column(db.DateTime, default=now_eastern)
     resolved_at   = db.Column(db.DateTime)
     result_notes  = db.Column(db.Text)
     result_photos = db.Column(db.JSON)   # list of relative paths e.g. ["uploads/issue_photos/abc.jpg"]
 
+    # ── Resolution verification ──────────────────────────────────────────
+    verified_by        = db.Column(db.Integer, db.ForeignKey('users.id', ondelete='SET NULL'), nullable=True)
+    verified_at        = db.Column(db.DateTime, nullable=True)
+    verification_note  = db.Column(db.Text, nullable=True)
+
     # Tracks which SLA alert level has already been notified so cron runs
     # don't fire duplicate notifications. Values: None / 'at_risk' / 'breached'
     sla_notified  = db.Column(db.String(10), nullable=True, default=None)
 
     # Relationships
-    assigned_user = db.relationship('User', foreign_keys=[assigned_to], backref='assigned_issues')
+    assigned_user  = db.relationship('User', foreign_keys=[assigned_to], backref='assigned_issues')
+    verifier       = db.relationship('User', foreign_keys=[verified_by], backref='verified_issues')
     comments      = db.relationship('IssueComment', backref='issue', lazy='dynamic',
                                     order_by='IssueComment.created_at',
                                     cascade='all, delete-orphan')

app/models/scheduled_report.py

@@ -0,0 +1,69 @@
+"""
+app/models/scheduled_report.py
+-------------------------------
+Stores the configuration for automated scheduled report emails.
+"""
+
+from app import db
+from app.utils.time_utils import now_eastern
+
+
+class ScheduledReport(db.Model):
+    """Configuration record for a recurring emailed report.
+
+    report_type options:
+      summary   — overall KPI digest (inspections + issues)
+      facility  — single-facility scorecard
+      issues    — open/in-progress issues list
+
+    frequency options: daily | weekly | monthly
+
+    recipients: JSON list of email address strings, e.g.
+        ["manager@acme.com", "client@acme.com"]
+
+    include_pdf / include_csv: attach respective exports to the email.
+    """
+    __tablename__ = 'scheduled_reports'
+
+    id           = db.Column(db.Integer, primary_key=True)
+    name         = db.Column(db.String(255), nullable=False)
+    report_type  = db.Column(
+        db.Enum('summary', 'facility', 'issues'),
+        nullable=False, default='summary'
+    )
+    frequency    = db.Column(
+        db.Enum('daily', 'weekly', 'monthly'),
+        nullable=False
+    )
+    facility_id  = db.Column(
+        db.Integer, db.ForeignKey('facilities.id', ondelete='SET NULL'),
+        nullable=True
+    )
+    recipients   = db.Column(db.JSON, nullable=False, default=list)
+    include_pdf  = db.Column(db.Boolean, nullable=False, default=False)
+    include_csv  = db.Column(db.Boolean, nullable=False, default=False)
+    active       = db.Column(db.Boolean, nullable=False, default=True)
+    created_by   = db.Column(
+        db.Integer, db.ForeignKey('users.id', ondelete='SET NULL'),
+        nullable=True
+    )
+    created_at   = db.Column(db.DateTime, nullable=False, default=now_eastern)
+    last_sent_at = db.Column(db.DateTime, nullable=True)
+    next_send_at = db.Column(db.DateTime, nullable=True)
+
+    # Relationships
+    facility = db.relationship('Facility', foreign_keys=[facility_id])
+    creator  = db.relationship('User',     foreign_keys=[created_by])
+
+    def recipient_list(self):
+        """Return recipients as a Python list (safe even if stored as string)."""
+        if isinstance(self.recipients, list):
+            return self.recipients
+        import json
+        try:
+            return json.loads(self.recipients)
+        except Exception:
+            return []
+
+    def __repr__(self):
+        return f'<ScheduledReport {self.id} {self.name!r} {self.frequency}>'

app/routes/dashboard.py

@@ -94,6 +94,19 @@ def index():
             recent_q = recent_q.filter(False)
     recent_inspections = recent_q.limit(5).all()
 
+    # ── Pending follow-up inspections ────────────────────────────────────
+    followup_q = Inspection.query.filter_by(
+        follow_up_required=True, status='completed'
+    ).filter(Inspection.follow_ups == None)  # noqa: E711 — SQLAlchemy usage
+    if is_inspector:
+        followup_q = followup_q.filter(Inspection.inspector_id == current_user.id)
+    elif is_customer:
+        if customer_facility_ids:
+            followup_q = followup_q.filter(Inspection.facility_id.in_(customer_facility_ids))
+        else:
+            followup_q = followup_q.filter(False)
+    pending_followups = followup_q.count()
+
     # ── System stats (admin/supervisor) ───────────────────────────────────
     total_facilities = Facility.query.filter_by(active=True).count() if is_privileged else 0
     total_templates  = InspectionTemplate.query.count()               if is_privileged else 0
@@ -183,4 +196,5 @@ def index():
         trend_data         = trend_data,
         facility_perf      = facility_perf,
         customer_facilities = customer_facilities,
+        pending_followups   = pending_followups,
     )

app/routes/inspections.py

@@ -191,12 +191,18 @@ def index():
         else:
             q = q.filter(Inspection.facility_id.in_(customer_facility_ids))
 
-    status_filter   = request.args.get('status', '')
-    facility_filter = request.args.get('facility_id', '')
+    status_filter    = request.args.get('status', '')
+    facility_filter  = request.args.get('facility_id', '')
+    follow_up_filter = request.args.get('follow_up', '')
     if status_filter:
         q = q.filter(Inspection.status == status_filter)
     if facility_filter.isdigit():
         q = q.filter(Inspection.facility_id == int(facility_filter))
+    if follow_up_filter == '1':
+        q = q.filter(
+            Inspection.follow_up_required == True,
+            Inspection.status == 'completed',
+        ).filter(~Inspection.follow_ups.any())
 
     inspections = q.paginate(page=page, per_page=20, error_out=False)
     if current_user.role == 'customer':
@@ -209,7 +215,8 @@ def index():
                            inspections=inspections,
                            facilities=facilities,
                            status_filter=status_filter,
-                           facility_filter=facility_filter)
+                           facility_filter=facility_filter,
+                           follow_up_filter=follow_up_filter)
 
 
 # ── Start ─────────────────────────────────────────────────────────────────────
@@ -225,6 +232,14 @@ def start():
     form.template_id.choices = [(t.id, t.name) for t in templates]
     form.facility_id.choices = [(f.id, f.name) for f in facilities]
 
+    # Pre-select template/facility when arriving from reinspect()
+    from flask import session as _session
+    if not form.is_submitted():
+        if _session.get('reinspect_template_id'):
+            form.template_id.data = _session['reinspect_template_id']
+        if _session.get('reinspect_facility_id'):
+            form.facility_id.data = _session['reinspect_facility_id']
+
     selected_fid = form.facility_id.data or (facilities[0].id if facilities else None)
     areas = Area.query.filter_by(facility_id=selected_fid).order_by(Area.name).all() if selected_fid else []
     form.area_id.choices = [(0, '— No specific area —')] + [(a.id, a.name) for a in areas]
@@ -237,14 +252,17 @@ def start():
             flash('This template has no form fields yet. Please build the form in the template editor first.', 'warning')
             return redirect(url_for('inspections.start'))
 
+        from flask import session as _session
+        parent_id = _session.pop('reinspect_parent_id', None)
         inspection = Inspection(
-            template_id     = template.id,
-            facility_id     = form.facility_id.data,
-            area_id         = form.area_id.data or None,
-            inspector_id    = current_user.id,
-            inspection_date = now_eastern(),
-            status          = 'in_progress',
-            notes           = form.notes.data or None,
+            template_id          = template.id,
+            facility_id          = form.facility_id.data,
+            area_id              = form.area_id.data or None,
+            inspector_id         = current_user.id,
+            inspection_date      = now_eastern(),
+            status               = 'in_progress',
+            notes                = form.notes.data or None,
+            parent_inspection_id = parent_id,
         )
         db.session.add(inspection)
         db.session.commit()
@@ -642,6 +660,73 @@ def export_pdf(inspection_id):
     )
 
 
+# ── Flag / clear follow-up required ──────────────────────────────────────────
+
+@bp.route('/<int:inspection_id>/flag-followup', methods=['POST'])
+@login_required
+@supervisor_required
+def flag_followup(inspection_id):
+    """Mark an inspection as requiring a follow-up re-inspection."""
+    inspection = Inspection.query.get_or_404(inspection_id)
+    note = request.form.get('follow_up_note', '').strip() or None
+
+    inspection.follow_up_required = True
+    inspection.follow_up_note     = note
+    db.session.commit()
+
+    current_app.logger.info(
+        'INSPECTION FOLLOW-UP FLAGGED | id=%s | by=%s | note=%r',
+        inspection_id, current_user.username, note,
+    )
+    log_action(ACTION_UPDATE, 'Inspection', inspection_id,
+               f'{inspection.template.name} @ {inspection.facility.name}',
+               f'follow_up_required=True; note={note!r}')
+    flash('Follow-up inspection required flag set.', 'warning')
+    return redirect(url_for('inspections.view', inspection_id=inspection_id))
+
+
+@bp.route('/<int:inspection_id>/clear-followup', methods=['POST'])
+@login_required
+@supervisor_required
+def clear_followup(inspection_id):
+    """Clear the follow-up required flag once actioned."""
+    inspection = Inspection.query.get_or_404(inspection_id)
+    inspection.follow_up_required = False
+    inspection.follow_up_note     = None
+    db.session.commit()
+    log_action(ACTION_UPDATE, 'Inspection', inspection_id,
+               f'{inspection.template.name} @ {inspection.facility.name}',
+               'follow_up_required=False (cleared)')
+    flash('Follow-up flag cleared.', 'success')
+    return redirect(url_for('inspections.view', inspection_id=inspection_id))
+
+
+# ── Start a re-inspection (linked to parent) ──────────────────────────────────
+
+@bp.route('/<int:inspection_id>/reinspect')
+@login_required
+def reinspect(inspection_id):
+    """Pre-fill the Start Inspection form with the same template/facility,
+    linking the new inspection to the parent via parent_inspection_id."""
+    from flask import session
+    parent = Inspection.query.get_or_404(inspection_id)
+
+    if current_user.role == 'customer':
+        flash('Access denied.', 'danger')
+        return redirect(url_for('inspections.index'))
+
+    # Store parent context in session so start() can pick it up
+    session['reinspect_parent_id']  = parent.id
+    session['reinspect_template_id'] = parent.template_id
+    session['reinspect_facility_id'] = parent.facility_id
+    flash(
+        f'Starting re-inspection of #{parent.id} — '
+        f'{parent.template.name} @ {parent.facility.name}.',
+        'info',
+    )
+    return redirect(url_for('inspections.start'))
+
+
 # ── Delete ────────────────────────────────────────────────────────────────────
 
 @bp.route('/<int:inspection_id>/delete', methods=['POST'])

app/routes/issues.py

@@ -117,6 +117,14 @@ def view(issue_id):
     form.assigned_to.choices = [(0, '— Unassigned —')] + [(u.id, u.username) for u in staff]
     form.status.data = form.status.data or issue.status
 
+    # Extend status choices to include pending_verification
+    form.status.choices = [
+        ('open', 'Open'),
+        ('in_progress', 'In Progress'),
+        ('pending_verification', 'Pending Verification'),
+        ('resolved', 'Resolved'),
+    ]
+
     if form.validate_on_submit():
         old_status      = issue.status
         old_assigned_to = issue.assigned_to
@@ -416,4 +424,96 @@ def create():
         flash('Issue created.', 'success')
         return redirect(url_for('issues.index'))
 
+
+# ── Supervisor verify resolved issue ─────────────────────────────────────────
+
+@bp.route('/<int:issue_id>/verify', methods=['POST'])
+@login_required
+@supervisor_required
+def verify(issue_id):
+    """Supervisor sign-off: confirms resolution is satisfactory and closes the issue."""
+    issue = Issue.query.get_or_404(issue_id)
+
+    if issue.status not in ('resolved', 'pending_verification'):
+        flash('Only resolved or pending-verification issues can be verified.', 'warning')
+        return redirect(url_for('issues.view', issue_id=issue_id))
+
+    note = request.form.get('verification_note', '').strip() or None
+
+    issue.status           = 'resolved'
+    issue.verified_by      = current_user.id
+    issue.verified_at      = now_eastern()
+    issue.verification_note = note
+    if not issue.resolved_at:
+        issue.resolved_at  = now_eastern()
+
+    db.session.commit()
+    current_app.logger.info(
+        'ISSUE VERIFIED | id=%s | by=%s | note=%r',
+        issue_id, current_user.username, note,
+    )
+    log_action(ACTION_UPDATE, 'Issue', issue_id,
+               f'#{issue_id} in {issue.area.name}',
+               f'verified_by={current_user.username}')
+    flash(f'Issue #{issue_id} verified and closed.', 'success')
+    return redirect(url_for('issues.view', issue_id=issue_id))
+
+
+@bp.route('/<int:issue_id>/request-verification', methods=['POST'])
+@login_required
+def request_verification(issue_id):
+    """Inspector/assignee marks the issue as pending supervisor verification."""
+    issue = Issue.query.get_or_404(issue_id)
+
+    if current_user.role == 'customer':
+        flash('Access denied.', 'danger')
+        return redirect(url_for('issues.index'))
+
+    # Only the assignee, supervisor, or admin can request verification
+    can_act = (
+        current_user.role in ['admin', 'supervisor']
+        or issue.assigned_to == current_user.id
+    )
+    if not can_act:
+        flash('Access denied.', 'danger')
+        return redirect(url_for('issues.view', issue_id=issue_id))
+
+    if issue.status not in ('in_progress', 'resolved'):
+        flash('Issue must be in progress or resolved to request verification.', 'warning')
+        return redirect(url_for('issues.view', issue_id=issue_id))
+
+    issue.status = 'pending_verification'
+    db.session.commit()
+
+    current_app.logger.info(
+        'ISSUE VERIFICATION REQUESTED | id=%s | by=%s',
+        issue_id, current_user.username,
+    )
+    log_action(ACTION_UPDATE, 'Issue', issue_id,
+               f'#{issue_id} in {issue.area.name}',
+               f'status=pending_verification; requested_by={current_user.username}')
+
+    # Notify supervisors
+    from app.utils.notifications import notify
+    from app.models.notification import EVENT_ISSUE_STATUS
+    supervisors = User.query.filter(User.role.in_(['admin', 'supervisor'])).all()
+    for sup in supervisors:
+        if sup.id != current_user.id:
+            notify(
+                recipient  = sup,
+                title      = f'Issue #{issue_id} Awaiting Verification',
+                body       = (
+                    f'{current_user.username} has marked Issue #{issue_id} '
+                    f'({issue.severity.title()} severity) in {issue.area.name} '
+                    f'as pending your verification.'
+                ),
+                link       = url_for('issues.view', issue_id=issue_id),
+                issue_id   = issue_id,
+                event_type = EVENT_ISSUE_STATUS,
+                send_email = True,
+            )
+    db.session.commit()
+    flash('Issue marked as pending verification. Supervisors have been notified.', 'info')
+    return redirect(url_for('issues.view', issue_id=issue_id))
+
     return render_template('issues/form.html', form=form, title='Log New Issue')

app/routes/reports.py

@@ -220,6 +220,134 @@ def facility_report(facility_id):
         start=start, end=end)
 
 
+
+# ── Facility Scorecard ────────────────────────────────────────────────────────
+
+@bp.route('/facility/<int:facility_id>/scorecard')
+@login_required
+def facility_scorecard(facility_id):
+    """Comprehensive per-facility scorecard: score trend, SLA compliance,
+    issue breakdown by severity, inspection frequency."""
+    if current_user.role not in ['admin', 'supervisor', 'project_manager', 'customer']:
+        from flask import flash, redirect, url_for
+        flash('Access denied.', 'danger')
+        return redirect(url_for('dashboard.index'))
+
+    facility = Facility.query.get_or_404(facility_id)
+
+    if current_user.role == 'customer':
+        cids = get_customer_scope(current_user) or []
+        if facility_id not in cids:
+            from flask import flash, redirect, url_for
+            flash('Access denied.', 'danger')
+            return redirect(url_for('reports.index'))
+
+    from app.utils.sla import sla_status, SLA_HOURS
+    from datetime import timedelta
+
+    now   = now_eastern()
+    days  = request.args.get('days', 90, type=int)
+    if days not in (30, 60, 90, 180, 365):
+        days = 90
+    start = now - timedelta(days=days)
+
+    # ── Score trend (daily) ───────────────────────────────────────────────
+    trend_rows = db.session.query(
+        func.date(Inspection.inspection_date).label('day'),
+        func.avg(Inspection.overall_score).label('avg'),
+        func.count(Inspection.id).label('count'),
+    ).filter(
+        Inspection.facility_id    == facility_id,
+        Inspection.inspection_date >= start,
+        Inspection.status          == 'completed',
+        Inspection.overall_score.isnot(None),
+    ).group_by(func.date(Inspection.inspection_date))     .order_by(func.date(Inspection.inspection_date)).all()
+
+    trend_labels = [str(r.day) for r in trend_rows]
+    trend_data   = [round(float(r.avg), 2) for r in trend_rows]
+
+    # ── KPI summary ───────────────────────────────────────────────────────
+    all_insp = Inspection.query.filter(
+        Inspection.facility_id    == facility_id,
+        Inspection.inspection_date >= start,
+    ).all()
+    completed_insp = [i for i in all_insp if i.status == 'completed']
+    avg_score      = (
+        round(sum(float(i.overall_score) for i in completed_insp
+                  if i.overall_score is not None)
+              / len([i for i in completed_insp if i.overall_score is not None]), 2)
+        if any(i.overall_score for i in completed_insp) else None
+    )
+
+    # ── Area scores ───────────────────────────────────────────────────────
+    area_scores = db.session.query(
+        Area.name,
+        func.avg(Inspection.overall_score).label('avg'),
+        func.count(Inspection.id).label('count'),
+    ).join(Inspection, Area.id == Inspection.area_id)     .filter(
+        Inspection.facility_id    == facility_id,
+        Inspection.inspection_date >= start,
+        Inspection.status          == 'completed',
+        Inspection.overall_score.isnot(None),
+    ).group_by(Area.id, Area.name)     .order_by(func.avg(Inspection.overall_score).desc()).all()
+
+    # ── Open issues ───────────────────────────────────────────────────────
+    open_issues = Issue.query.join(Area)        .filter(Area.facility_id == facility_id, Issue.status != 'resolved')        .order_by(Issue.reported_at.desc()).all()
+
+    # SLA compliance for closed issues in window
+    closed_issues = Issue.query.join(Area).filter(
+        Area.facility_id == facility_id,
+        Issue.status     == 'resolved',
+        Issue.reported_at >= start,
+    ).all()
+    sla_met     = sum(1 for i in closed_issues
+                      if i.resolved_at and i.reported_at
+                      and (i.resolved_at - i.reported_at).total_seconds() / 3600
+                         <= SLA_HOURS.get(i.severity, 9999))
+    sla_total   = len(closed_issues)
+    sla_pct     = round(sla_met / sla_total * 100, 1) if sla_total else None
+
+    # Issue severity breakdown
+    sev_counts = {}
+    for sev in ('critical', 'high', 'medium', 'low'):
+        sev_counts[sev] = Issue.query.join(Area).filter(
+            Area.facility_id == facility_id,
+            Issue.severity   == sev,
+            Issue.status     != 'resolved',
+        ).count()
+
+    # Pending verification count
+    pending_verification = Issue.query.join(Area).filter(
+        Area.facility_id == facility_id,
+        Issue.status     == 'pending_verification',
+    ).count()
+
+    # Follow-up required inspections
+    followup_required = Inspection.query.filter(
+        Inspection.facility_id     == facility_id,
+        Inspection.follow_up_required == True,
+    ).order_by(Inspection.inspection_date.desc()).limit(10).all()
+
+    return render_template('reports/scorecard.html',
+        facility             = facility,
+        days                 = days,
+        start                = start,
+        now                  = now,
+        total_inspections    = len(all_insp),
+        completed_insp       = len(completed_insp),
+        avg_score            = avg_score,
+        trend_labels         = trend_labels,
+        trend_data           = trend_data,
+        area_scores          = area_scores,
+        open_issues          = open_issues,
+        sla_pct              = sla_pct,
+        sla_met              = sla_met,
+        sla_total            = sla_total,
+        sev_counts           = sev_counts,
+        pending_verification = pending_verification,
+        followup_required    = followup_required,
+    )
+
 # ── CSV export ────────────────────────────────────────────────────────────────
 
 @bp.route('/export/inspections')

app/routes/scheduled_reports.py

@@ -0,0 +1,395 @@
+"""
+app/routes/scheduled_reports.py
+--------------------------------
+CRUD management for ScheduledReport configs + cron-triggered send endpoint.
+
+Admin/supervisor access for management.
+The /send route is token-protected (same DIGEST_SECRET) for cron use.
+
+Cron examples
+-------------
+# Daily at 07:00
+0 7 * * * curl -s -X POST https://yourdomain.com/scheduled-reports/send \
+    -d "token=YOUR_DIGEST_SECRET&frequency=daily"
+
+# Weekly on Monday 07:00
+0 7 * * 1 curl -s -X POST https://yourdomain.com/scheduled-reports/send \
+    -d "token=YOUR_DIGEST_SECRET&frequency=weekly"
+
+# Monthly on the 1st at 07:00
+0 7 1 * * curl -s -X POST https://yourdomain.com/scheduled-reports/send \
+    -d "token=YOUR_DIGEST_SECRET&frequency=monthly"
+"""
+
+import csv
+import io
+import logging
+from datetime import datetime, timedelta
+
+from flask import (Blueprint, render_template, redirect, url_for, flash,
+                   request, jsonify, current_app)
+from flask_login import login_required, current_user
+from flask_mail import Message
+from sqlalchemy import func
+
+from app import db, mail
+from app.models.scheduled_report import ScheduledReport
+from app.models.inspection import Inspection, InspectionTemplate
+from app.models.facility import Facility, Area
+from app.models.issue import Issue
+from app.models.user import User
+from app.utils.decorators import supervisor_required
+from app.utils.audit import log_action, ACTION_CREATE, ACTION_UPDATE, ACTION_DELETE
+from app.utils.time_utils import now_eastern
+
+logger = logging.getLogger(__name__)
+
+bp = Blueprint('scheduled_reports', __name__, url_prefix='/scheduled-reports')
+
+
+# ── Helpers ───────────────────────────────────────────────────────────────────
+
+def _compute_next_send(frequency: str, from_dt: datetime = None) -> datetime:
+    """Return the next send datetime for a given frequency."""
+    now = from_dt or now_eastern()
+    if frequency == 'daily':
+        return (now + timedelta(days=1)).replace(hour=7, minute=0, second=0, microsecond=0)
+    if frequency == 'weekly':
+        days_ahead = 7 - now.weekday()   # next Monday
+        return (now + timedelta(days=days_ahead)).replace(hour=7, minute=0, second=0, microsecond=0)
+    # monthly: first of next month
+    if now.month == 12:
+        return now.replace(year=now.year + 1, month=1, day=1, hour=7, minute=0, second=0, microsecond=0)
+    return now.replace(month=now.month + 1, day=1, hour=7, minute=0, second=0, microsecond=0)
+
+
+def _date_window(frequency: str):
+    """Return (start, end) covering the period just elapsed for this frequency."""
+    end   = now_eastern()
+    if frequency == 'daily':
+        start = end - timedelta(days=1)
+    elif frequency == 'weekly':
+        start = end - timedelta(weeks=1)
+    else:
+        start = end - timedelta(days=30)
+    return start, end
+
+
+def _build_report_data(report: ScheduledReport, start: datetime, end: datetime) -> dict:
+    """Assemble the data dict passed to the email template."""
+    data = {
+        'report':     report,
+        'start':      start,
+        'end':        end,
+        'facility':   report.facility,
+    }
+
+    fid_filter = [report.facility_id] if report.facility_id else None
+
+    def _si(q):
+        if fid_filter:
+            return q.filter(Inspection.facility_id.in_(fid_filter))
+        return q
+
+    def _iq(q):
+        if fid_filter:
+            return q.join(Area, Issue.area_id == Area.id).filter(Area.facility_id.in_(fid_filter))
+        return q
+
+    if report.report_type in ('summary', 'facility'):
+        base = _si(Inspection.query.filter(
+            Inspection.inspection_date >= start,
+            Inspection.inspection_date <= end,
+        ))
+        data['total_inspections'] = base.count()
+        data['completed']         = base.filter(Inspection.status == 'completed').count()
+
+        avg = db.session.query(func.avg(Inspection.overall_score)).filter(
+            Inspection.inspection_date >= start,
+            Inspection.inspection_date <= end,
+            Inspection.status == 'completed',
+            Inspection.overall_score.isnot(None),
+        )
+        data['avg_score'] = round(float(_si(avg).scalar()), 2) if _si(avg).scalar() else None
+
+        data['open_issues'] = _iq(Issue.query.filter(
+            Issue.status.in_(['open', 'in_progress'])
+        )).count()
+
+        data['critical_issues'] = _iq(Issue.query.filter(
+            Issue.severity.in_(['critical', 'high']),
+            Issue.status != 'resolved',
+        )).order_by(Issue.reported_at.desc()).limit(10).all()
+
+        data['facility_scores'] = db.session.query(
+            Facility.name,
+            func.avg(Inspection.overall_score).label('avg'),
+            func.count(Inspection.id).label('count'),
+        ).join(Inspection, Facility.id == Inspection.facility_id).filter(
+            Inspection.inspection_date >= start,
+            Inspection.inspection_date <= end,
+            Inspection.status == 'completed',
+            Inspection.overall_score.isnot(None),
+        )
+        if fid_filter:
+            data['facility_scores'] = data['facility_scores'].filter(Facility.id.in_(fid_filter))
+        data['facility_scores'] = data['facility_scores'].group_by(Facility.id, Facility.name)\
+                                                          .order_by(func.avg(Inspection.overall_score).desc()).all()
+
+    if report.report_type == 'issues':
+        data['issues'] = _iq(Issue.query.filter(
+            Issue.status != 'resolved',
+        )).order_by(Issue.severity.desc(), Issue.reported_at.asc()).all()
+
+    return data
+
+
+def _build_csv(report: ScheduledReport, start: datetime, end: datetime) -> bytes:
+    """Return CSV bytes appropriate for the report type."""
+    buf = io.StringIO()
+    writer = csv.writer(buf)
+
+    fid_filter = [report.facility_id] if report.facility_id else None
+
+    if report.report_type == 'issues':
+        writer.writerow(['ID', 'Reported At', 'Facility', 'Area', 'Severity',
+                         'Description', 'Status', 'Assigned To'])
+        q = Issue.query
+        if fid_filter:
+            q = q.join(Area, Issue.area_id == Area.id).filter(Area.facility_id.in_(fid_filter))
+        for i in q.filter(Issue.status != 'resolved').order_by(Issue.reported_at.desc()).all():
+            writer.writerow([
+                i.id,
+                i.reported_at.strftime('%Y-%m-%d %H:%M'),
+                i.area.facility.name,
+                i.area.name,
+                i.severity,
+                i.description.replace('\n', ' '),
+                i.status,
+                i.assigned_user.username if i.assigned_user else '',
+            ])
+    else:
+        writer.writerow(['ID', 'Date', 'Facility', 'Area', 'Inspector',
+                         'Template', 'Score', 'Status'])
+        q = Inspection.query.filter(
+            Inspection.inspection_date >= start,
+            Inspection.inspection_date <= end,
+        )
+        if fid_filter:
+            q = q.filter(Inspection.facility_id.in_(fid_filter))
+        for i in q.order_by(Inspection.inspection_date.desc()).all():
+            writer.writerow([
+                i.id,
+                i.inspection_date.strftime('%Y-%m-%d %H:%M'),
+                i.facility.name,
+                i.area.name if i.area else '',
+                i.inspector.username,
+                i.template.name,
+                i.overall_score or '',
+                i.status,
+            ])
+
+    return buf.getvalue().encode('utf-8')
+
+
+def _send_report(report: ScheduledReport):
+    """Build and dispatch the email for a single ScheduledReport."""
+    if not current_app.config.get('MAIL_SERVER'):
+        logger.warning('SCHEDULED REPORT SKIPPED | id=%s | no MAIL_SERVER', report.id)
+        return False
+
+    recipients = report.recipient_list()
+    if not recipients:
+        logger.warning('SCHEDULED REPORT SKIPPED | id=%s | no recipients', report.id)
+        return False
+
+    frequency  = report.frequency
+    start, end = _date_window(frequency)
+    data       = _build_report_data(report, start, end)
+    base_url   = current_app.config.get('APP_BASE_URL', '').rstrip('/')
+
+    html_body = render_template('scheduled_reports/email.html',
+                                base_url=base_url, **data)
+    text_body = render_template('scheduled_reports/email.txt',
+                                base_url=base_url, **data)
+
+    subject = (f'[JQC] {report.frequency.title()} Report — {report.name} '
+               f'({start.strftime("%b %d")}–{end.strftime("%b %d, %Y")})')
+
+    sender = current_app.config.get(
+        'MAIL_DEFAULT_SENDER',
+        current_app.config.get('MAIL_USERNAME', 'noreply@janitorialqc.local'),
+    )
+
+    msg = Message(subject=subject, sender=sender, recipients=recipients,
+                  body=text_body, html=html_body)
+
+    if report.include_csv:
+        csv_bytes = _build_csv(report, start, end)
+        fname     = f'jqc_report_{report.frequency}_{start.strftime("%Y%m%d")}.csv'
+        msg.attach(fname, 'text/csv', csv_bytes)
+
+    try:
+        mail.send(msg)
+        logger.info('SCHEDULED REPORT SENT | id=%s | name=%r | recipients=%s',
+                    report.id, report.name, recipients)
+        return True
+    except Exception as exc:
+        logger.error('SCHEDULED REPORT FAILED | id=%s | error=%s', report.id, exc)
+        return False
+
+
+# ── CRUD ──────────────────────────────────────────────────────────────────────
+
+@bp.route('/')
+@login_required
+@supervisor_required
+def index():
+    reports = ScheduledReport.query.order_by(ScheduledReport.name).all()
+    return render_template('scheduled_reports/index.html', reports=reports)
+
+
+@bp.route('/new', methods=['GET', 'POST'])
+@login_required
+@supervisor_required
+def create():
+    facilities = Facility.query.filter_by(active=True).order_by(Facility.name).all()
+
+    if request.method == 'POST':
+        name        = request.form.get('name', '').strip()
+        report_type = request.form.get('report_type', 'summary')
+        frequency   = request.form.get('frequency', 'weekly')
+        facility_id = request.form.get('facility_id', type=int) or None
+        recipients  = [e.strip() for e in request.form.get('recipients', '').split(',') if e.strip()]
+        include_pdf = bool(request.form.get('include_pdf'))
+        include_csv = bool(request.form.get('include_csv'))
+
+        if not name:
+            flash('Report name is required.', 'warning')
+            return render_template('scheduled_reports/form.html',
+                                   facilities=facilities, title='New Scheduled Report')
+        if not recipients:
+            flash('At least one recipient email is required.', 'warning')
+            return render_template('scheduled_reports/form.html',
+                                   facilities=facilities, title='New Scheduled Report')
+
+        report = ScheduledReport(
+            name        = name,
+            report_type = report_type,
+            frequency   = frequency,
+            facility_id = facility_id,
+            recipients  = recipients,
+            include_pdf = include_pdf,
+            include_csv = include_csv,
+            active      = True,
+            created_by  = current_user.id,
+            created_at  = now_eastern(),
+            next_send_at = _compute_next_send(frequency),
+        )
+        db.session.add(report)
+        db.session.commit()
+        log_action(ACTION_CREATE, 'ScheduledReport', report.id, report.name,
+                   f'frequency={frequency}; recipients={len(recipients)}')
+        flash(f'Scheduled report "{report.name}" created.', 'success')
+        return redirect(url_for('scheduled_reports.index'))
+
+    return render_template('scheduled_reports/form.html',
+                           facilities=facilities, title='New Scheduled Report')
+
+
+@bp.route('/<int:report_id>/edit', methods=['GET', 'POST'])
+@login_required
+@supervisor_required
+def edit(report_id):
+    report     = ScheduledReport.query.get_or_404(report_id)
+    facilities = Facility.query.filter_by(active=True).order_by(Facility.name).all()
+
+    if request.method == 'POST':
+        report.name        = request.form.get('name', '').strip() or report.name
+        report.report_type = request.form.get('report_type', report.report_type)
+        report.frequency   = request.form.get('frequency', report.frequency)
+        report.facility_id = request.form.get('facility_id', type=int) or None
+        report.recipients  = [e.strip() for e in request.form.get('recipients', '').split(',') if e.strip()]
+        report.include_pdf = bool(request.form.get('include_pdf'))
+        report.include_csv = bool(request.form.get('include_csv'))
+        report.active      = bool(request.form.get('active'))
+        report.next_send_at = _compute_next_send(report.frequency)
+
+        db.session.commit()
+        log_action(ACTION_UPDATE, 'ScheduledReport', report.id, report.name,
+                   f'frequency={report.frequency}; active={report.active}')
+        flash(f'Scheduled report "{report.name}" updated.', 'success')
+        return redirect(url_for('scheduled_reports.index'))
+
+    return render_template('scheduled_reports/form.html', report=report,
+                           facilities=facilities, title='Edit Scheduled Report')
+
+
+@bp.route('/<int:report_id>/delete', methods=['POST'])
+@login_required
+@supervisor_required
+def delete(report_id):
+    report = ScheduledReport.query.get_or_404(report_id)
+    name   = report.name
+    rid    = report.id
+    db.session.delete(report)
+    db.session.commit()
+    log_action(ACTION_DELETE, 'ScheduledReport', rid, name)
+    flash(f'Scheduled report "{name}" deleted.', 'success')
+    return redirect(url_for('scheduled_reports.index'))
+
+
+@bp.route('/<int:report_id>/send-now', methods=['POST'])
+@login_required
+@supervisor_required
+def send_now(report_id):
+    """Manually trigger a single report — useful for testing."""
+    report = ScheduledReport.query.get_or_404(report_id)
+    ok = _send_report(report)
+    if ok:
+        report.last_sent_at = now_eastern()
+        db.session.commit()
+        flash(f'Report "{report.name}" sent successfully.', 'success')
+    else:
+        flash(f'Failed to send report "{report.name}". Check application logs.', 'danger')
+    return redirect(url_for('scheduled_reports.index'))
+
+
+# ── Cron endpoint ─────────────────────────────────────────────────────────────
+
+@bp.route('/send', methods=['POST'])
+def send():
+    """Token-protected endpoint called by cron to dispatch due reports.
+
+    POST body: token=<DIGEST_SECRET>&frequency=daily|weekly|monthly
+    """
+    token     = request.form.get('token') or request.args.get('token')
+    frequency = request.form.get('frequency', 'daily')
+    expected  = current_app.config.get('DIGEST_SECRET')
+
+    if not expected or token != expected:
+        logger.warning('SCHEDULED REPORTS SEND REJECTED | bad/missing token')
+        return jsonify({'ok': False, 'error': 'unauthorized'}), 403
+
+    if frequency not in ('daily', 'weekly', 'monthly'):
+        return jsonify({'ok': False, 'error': 'invalid frequency'}), 400
+
+    now     = now_eastern()
+    reports = ScheduledReport.query.filter_by(active=True, frequency=frequency).all()
+    # Only send reports whose next_send_at is due (or not yet set)
+    due     = [r for r in reports if r.next_send_at is None or r.next_send_at <= now]
+
+    sent, failed = 0, 0
+    for report in due:
+        ok = _send_report(report)
+        if ok:
+            report.last_sent_at = now
+            report.next_send_at = _compute_next_send(frequency, now)
+            sent += 1
+        else:
+            failed += 1
+    db.session.commit()
+
+    logger.info('SCHEDULED REPORTS CRON | frequency=%s | due=%s | sent=%s | failed=%s',
+                frequency, len(due), sent, failed)
+    return jsonify({'ok': True, 'frequency': frequency, 'sent': sent, 'failed': failed})

app/templates/base.html

@@ -79,6 +79,16 @@
                     <li class="nav-item">
                         <a class="nav-link" href="{{ url_for('reports.index') }}">Reports</a>
                     </li>
+                    {% if current_user.role in ['admin', 'supervisor'] %}
+                    <li class="nav-item">
+                        <a class="nav-link" href="{{ url_for('scheduled_reports.index') }}">Scheduled Reports</a>
+                    </li>
+                    {% endif %}
+                    {% if current_user.role in ['admin','supervisor'] %}
+                    <li class="nav-item">
+                        <a class="nav-link" href="{{ url_for('scheduled_reports.index') }}">Scheduled Reports</a>
+                    </li>
+                    {% endif %}
                     <li class="nav-item">
                         <a class="nav-link" href="{{ url_for('issues.index') }}">Issues</a>
                     </li>

app/templates/dashboard.html

@@ -14,6 +14,7 @@
 {# ── Top stat cards ─────────────────────────────────────────────────────── #}
 <div class="row g-3 mb-4">
   <div class="col-6 col-md-3">
+    <a href="{{ url_for('inspections.index') }}" class="text-decoration-none">
     <div class="card text-white bg-primary h-100">
       <div class="card-body d-flex justify-content-between align-items-center">
         <div>
@@ -23,8 +24,10 @@
         <i class="bi bi-clipboard-data" style="font-size:2.5rem;opacity:.25;"></i>
       </div>
     </div>
+    </a>
   </div>
   <div class="col-6 col-md-3">
+    <a href="{{ url_for('inspections.index', status='completed') }}" class="text-decoration-none">
     <div class="card text-white bg-success h-100">
       <div class="card-body d-flex justify-content-between align-items-center">
         <div>
@@ -34,8 +37,10 @@
         <i class="bi bi-check-circle" style="font-size:2.5rem;opacity:.25;"></i>
       </div>
     </div>
+    </a>
   </div>
   <div class="col-6 col-md-3">
+    <a href="{{ url_for('issues.index', status='open') }}" class="text-decoration-none">
     <div class="card text-white bg-warning h-100">
       <div class="card-body d-flex justify-content-between align-items-center">
         <div>
@@ -45,8 +50,10 @@
         <i class="bi bi-exclamation-triangle" style="font-size:2.5rem;opacity:.25;"></i>
       </div>
     </div>
+    </a>
   </div>
   <div class="col-6 col-md-3">
+    <a href="{{ url_for('reports.index') }}" class="text-decoration-none">
     <div class="card text-white bg-info h-100">
       <div class="card-body d-flex justify-content-between align-items-center">
         <div>
@@ -56,9 +63,25 @@
         <i class="bi bi-graph-up" style="font-size:2.5rem;opacity:.25;"></i>
       </div>
     </div>
+    </a>
   </div>
 </div>
 
+{# ── Pending Follow-ups alert (non-customer) ────────────────────────────── #}
+{% if pending_followups and pending_followups > 0 and current_user.role != 'customer' %}
+<div class="row mb-3">
+  <div class="col-12">
+    <a href="{{ url_for('inspections.index', follow_up='1') }}" class="text-decoration-none">
+      <div class="alert alert-warning d-flex align-items-center mb-0 py-2" role="alert">
+        <i class="bi bi-arrow-repeat fs-5 me-2"></i>
+        <strong>{{ pending_followups }}</strong>&nbsp;inspection{{ 's' if pending_followups != 1 else '' }} flagged as requiring a follow-up re-inspection.
+        <span class="ms-2 text-muted small">Click to view →</span>
+      </div>
+    </a>
+  </div>
+</div>
+{% endif %}
+
 {# ── SLA Summary ─────────────────────────────────────────────────────────── #}
 {% if sla_breached > 0 or sla_at_risk > 0 %}
 <div class="row g-3 mb-4">

app/templates/facilities/view.html

@@ -8,6 +8,12 @@
         <h2><i class="bi bi-building"></i> {{ facility.name }}</h2>
     </div>
     <div class="col-md-4 text-end d-flex gap-2 justify-content-end align-items-start">
+        {% if current_user.role in ['admin', 'supervisor', 'project_manager', 'customer'] %}
+        <a href="{{ url_for('reports.facility_report', facility_id=facility.id) }}"
+           class="btn btn-outline-info">
+          <i class="bi bi-graph-up-arrow"></i> Scorecard
+        </a>
+        {% endif %}
         {% if current_user.role in ['admin', 'supervisor'] %}
         <a href="{{ url_for('facilities.edit_facility', facility_id=facility.id) }}" class="btn btn-outline-primary">
             <i class="bi bi-pencil"></i> Edit
@@ -66,15 +72,29 @@
                 <h5 class="mb-0">Statistics</h5>
             </div>
             <div class="card-body">
-                <div class="row text-center">
-                    <div class="col-6">
+                <div class="row text-center g-2">
+                    <div class="col-4">
                         <h3 class="text-primary">{{ areas|length }}</h3>
                         <small class="text-muted">Areas</small>
                     </div>
-                    <div class="col-6">
+                    <div class="col-4">
                         <h3 class="text-info">{{ facility.inspections.count() }}</h3>
                         <small class="text-muted">Inspections</small>
                     </div>
+                    <div class="col-4">
+                        {%- set ns = namespace(open=0) -%}
+                        {%- for area in areas -%}
+                          {%- set ns.open = ns.open + area.issues.filter_by(status='open').count() + area.issues.filter_by(status='in_progress').count() -%}
+                        {%- endfor -%}
+                        <h3 class="text-{{ 'danger' if ns.open > 0 else 'success' }}">{{ ns.open }}</h3>
+                        <small class="text-muted">Open Issues</small>
+                    </div>
+                </div>
+                <div class="text-center mt-3">
+                  <a href="{{ url_for('reports.facility_report', facility_id=facility.id) }}"
+                     class="btn btn-sm btn-outline-info">
+                    <i class="bi bi-graph-up-arrow me-1"></i>View Full Scorecard
+                  </a>
                 </div>
             </div>
         </div>

app/templates/inspections/list.html

@@ -71,6 +71,11 @@
               <span class="badge bg-{{ 'success' if ins.status == 'completed' else 'danger' if ins.status == 'flagged' else 'secondary' }}">
                 {{ ins.status|replace('_',' ')|title }}
               </span>
+              {% if ins.follow_up_required and not ins.follow_ups.count() %}
+              <span class="badge bg-danger ms-1" title="Follow-up re-inspection required">
+                <i class="bi bi-arrow-repeat"></i> Follow-up
+              </span>
+              {% endif %}
             </td>
             <td class="text-nowrap">
               {% if ins.status == 'in_progress' or ins.status == 'flagged' %}

app/templates/inspections/view.html

@@ -137,7 +137,30 @@
       <button onclick="window.print()" class="btn btn-sm btn-outline-secondary">
         <i class="bi bi-printer"></i> Print
       </button>
+      {% if current_user.role not in ['customer'] %}
+      <a href="{{ url_for('inspections.reinspect', inspection_id=inspection.id) }}"
+         class="btn btn-sm btn-outline-primary"
+         title="Start a follow-up re-inspection with the same template and facility">
+        <i class="bi bi-arrow-repeat"></i> Re-inspect
+      </a>
+      {% endif %}
       {% if current_user.role in ['admin','supervisor'] %}
+      {% if not inspection.follow_up_required %}
+      <button type="button" class="btn btn-sm btn-outline-warning"
+              data-bs-toggle="modal" data-bs-target="#followupModal"
+              title="Flag this inspection as requiring a follow-up">
+        <i class="bi bi-flag"></i> Flag Follow-up
+      </button>
+      {% else %}
+      <form method="post"
+            action="{{ url_for('inspections.clear_followup', inspection_id=inspection.id) }}"
+            class="d-inline">
+        <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+        <button class="btn btn-sm btn-warning">
+          <i class="bi bi-flag-fill"></i> Clear Follow-up
+        </button>
+      </form>
+      {% endif %}
       <form method="post" action="{{ url_for('inspections.delete', inspection_id=inspection.id) }}"
             onsubmit="return confirm('Delete this inspection permanently?')">
         <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
@@ -147,6 +170,48 @@
     </div>
   </div>
 
+  {# ── Follow-up required alert ── #}
+  {% if inspection.follow_up_required %}
+  <div class="alert alert-warning d-flex align-items-start gap-2 mb-3">
+    <i class="bi bi-flag-fill mt-1"></i>
+    <div>
+      <strong>Follow-up Inspection Required</strong>
+      {% if inspection.follow_up_note %}<br><span class="small">{{ inspection.follow_up_note }}</span>{% endif %}
+      <div class="mt-2">
+        <a href="{{ url_for('inspections.reinspect', inspection_id=inspection.id) }}"
+           class="btn btn-sm btn-warning">
+          <i class="bi bi-arrow-repeat me-1"></i>Start Re-inspection
+        </a>
+      </div>
+    </div>
+  </div>
+  {% endif %}
+
+  {# ── Parent/child inspection links ── #}
+  {% if inspection.parent %}
+  <div class="alert alert-info small mb-3">
+    <i class="bi bi-arrow-up-circle me-1"></i>
+    This is a re-inspection of
+    <a href="{{ url_for('inspections.view', inspection_id=inspection.parent.id) }}"
+       class="alert-link">Inspection #{{ inspection.parent.id }}</a>
+    ({{ inspection.parent.inspection_date.strftime('%Y-%m-%d') }},
+    score: {{ inspection.parent.overall_score|round(1) if inspection.parent.overall_score else 'N/A' }}%).
+  </div>
+  {% endif %}
+  {% set followups = inspection.follow_ups.all() %}
+  {% if followups %}
+  <div class="alert alert-secondary small mb-3">
+    <i class="bi bi-arrow-down-circle me-1"></i>
+    Follow-up inspection(s):
+    {% for fu in followups %}
+    <a href="{{ url_for('inspections.view', inspection_id=fu.id) }}" class="alert-link">
+      #{{ fu.id }} ({{ fu.inspection_date.strftime('%Y-%m-%d') }},
+      score: {{ fu.overall_score|round(1) if fu.overall_score else 'N/A' }}%)
+    </a>{% if not loop.last %}, {% endif %}
+    {% endfor %}
+  </div>
+  {% endif %}
+
   {# Header #}
   <div class="insp-header">
     <div>
@@ -452,4 +517,30 @@ function closeMedia() {
 }
 document.addEventListener('keydown', e => { if (e.key === 'Escape') closeMedia(); });
 </script>
+
+{# ── Flag follow-up modal ── #}
+<div class="modal fade" id="followupModal" tabindex="-1">
+  <div class="modal-dialog">
+    <form method="POST" action="{{ url_for('inspections.flag_followup', inspection_id=inspection.id) }}">
+      <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+      <div class="modal-content">
+        <div class="modal-header">
+          <h5 class="modal-title"><i class="bi bi-flag me-2"></i>Flag Follow-up Required</h5>
+          <button type="button" class="btn-close" data-bs-dismiss="modal"></button>
+        </div>
+        <div class="modal-body">
+          <label class="form-label fw-semibold">Reason / Notes <span class="text-muted small">(optional)</span></label>
+          <textarea name="follow_up_note" class="form-control" rows="3"
+                    placeholder="Describe what needs to be addressed in the follow-up inspection…"></textarea>
+        </div>
+        <div class="modal-footer">
+          <button type="button" class="btn btn-secondary" data-bs-dismiss="modal">Cancel</button>
+          <button type="submit" class="btn btn-warning">
+            <i class="bi bi-flag me-1"></i>Flag Follow-up
+          </button>
+        </div>
+      </div>
+    </form>
+  </div>
+</div>
 {% endblock %}

app/templates/issues/list.html

@@ -71,7 +71,7 @@
             </td>
             <td>{{ issue.description[:60] }}{% if issue.description|length > 60 %}…{% endif %}</td>
             <td>
-              <span class="badge bg-{{ 'success' if issue.status == 'resolved' else 'warning text-dark' if issue.status == 'in_progress' else 'danger' }}">
+              <span class="badge bg-{{ 'success' if issue.status == 'resolved' else 'info text-dark' if issue.status == 'pending_verification' else 'warning text-dark' if issue.status == 'in_progress' else 'danger' }}">
                 {{ issue.status|replace('_',' ')|title }}
               </span>
             </td>

app/templates/issues/view.html

@@ -8,7 +8,9 @@
                   bg-{{ 'danger' if issue.severity in ['critical','high'] else 'warning' if issue.severity == 'medium' else 'secondary' }}
                   text-{{ 'white' if issue.severity in ['critical','high','low'] else 'dark' }}">
         <h5 class="mb-0"><i class="bi bi-exclamation-triangle"></i> Issue #{{ issue.id }} — {{ issue.severity|title }} Severity</h5>
-        <span class="badge bg-light text-dark">{{ issue.status|replace('_',' ')|title }}</span>
+        <span class="badge bg-{{ 'info text-dark' if issue.status == 'pending_verification' else 'light text-dark' }}">
+          {{ issue.status|replace('_',' ')|title }}
+        </span>
       </div>
       <div class="card-body">
         <dl class="row mb-0">
@@ -67,6 +69,35 @@
         </div>
         {% endif %}
         {% endif %}
+
+        {# ── Verification panel ── #}
+        {% if issue.verified_at %}
+        <hr>
+        <div class="alert alert-success py-2 mb-0">
+          <i class="bi bi-patch-check-fill me-1"></i>
+          <strong>Verified</strong> by {{ issue.verifier.username if issue.verifier else 'unknown' }}
+          on {{ issue.verified_at.strftime('%Y-%m-%d %H:%M') }}.
+          {% if issue.verification_note %}<br><span class="small">{{ issue.verification_note }}</span>{% endif %}
+        </div>
+        {% elif issue.status == 'pending_verification' %}
+        <hr>
+        <div class="alert alert-info py-2 mb-0">
+          <i class="bi bi-hourglass-split me-1"></i>
+          <strong>Awaiting supervisor verification.</strong>
+          {% if current_user.role in ['admin','supervisor'] %}
+          <form method="POST" action="{{ url_for('issues.verify', issue_id=issue.id) }}" class="mt-2">
+            <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+            <div class="mb-2">
+              <input type="text" name="verification_note" class="form-control form-control-sm"
+                     placeholder="Verification note (optional)">
+            </div>
+            <button type="submit" class="btn btn-sm btn-success">
+              <i class="bi bi-patch-check me-1"></i>Verify &amp; Close
+            </button>
+          </form>
+          {% endif %}
+        </div>
+        {% endif %}
       </div>
     </div>
 
@@ -172,6 +203,17 @@
           </div>
           <button type="submit" class="btn btn-primary w-100">Save Update</button>
         </form>
+        {% if issue.status in ['in_progress', 'resolved'] and current_user.role not in ['customer'] %}
+        <form method="POST"
+              action="{{ url_for('issues.request_verification', issue_id=issue.id) }}"
+              class="mt-2">
+          <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+          <button type="submit" class="btn btn-outline-info w-100"
+                  onclick="return confirm('Mark this issue as pending supervisor verification?')">
+            <i class="bi bi-hourglass-split me-1"></i> Request Verification
+          </button>
+        </form>
+        {% endif %}
       </div>
     </div>
     {% endif %}

app/templates/reports/scorecard.html

@@ -0,0 +1,275 @@
+{% extends "base.html" %}
+{% block title %}{{ facility.name }} — Scorecard{% endblock %}
+{% block extra_css %}
+<style>
+.kpi-card { border-left: 4px solid; }
+.kpi-blue   { border-color: #2563eb; }
+.kpi-green  { border-color: #16a34a; }
+.kpi-yellow { border-color: #d97706; }
+.kpi-red    { border-color: #dc2626; }
+.chart-container { position: relative; height: 260px; }
+</style>
+{% endblock %}
+
+{% block content %}
+<div class="d-flex justify-content-between align-items-start mb-4">
+  <div>
+    <h2><i class="bi bi-speedometer2 text-primary me-2"></i>{{ facility.name }}</h2>
+    <p class="text-muted mb-0">Facility Scorecard — last {{ days }} days</p>
+  </div>
+  <div class="d-flex gap-2 align-items-center">
+    {# Period selector #}
+    <div class="btn-group btn-group-sm" role="group">
+      {% for d, label in [(30,'30d'),(60,'60d'),(90,'90d'),(180,'180d'),(365,'1yr')] %}
+      <a href="{{ url_for('reports.facility_scorecard', facility_id=facility.id, days=d) }}"
+         class="btn btn-outline-secondary {{ 'active' if days == d else '' }}">{{ label }}</a>
+      {% endfor %}
+    </div>
+    <a href="{{ url_for('reports.facility_report', facility_id=facility.id) }}"
+       class="btn btn-sm btn-outline-secondary">
+      <i class="bi bi-file-text"></i> Full Report
+    </a>
+    <a href="{{ url_for('reports.index') }}" class="btn btn-sm btn-outline-secondary">
+      <i class="bi bi-arrow-left"></i> Reports
+    </a>
+  </div>
+</div>
+
+{# ── KPI row ── #}
+<div class="row g-3 mb-4">
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm kpi-card kpi-blue h-100">
+      <div class="card-body">
+        <div class="text-muted small fw-semibold mb-1">Total Inspections</div>
+        <div class="fs-2 fw-bold">{{ total_inspections }}</div>
+        <div class="text-muted small">{{ completed_insp }} completed</div>
+      </div>
+    </div>
+  </div>
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm kpi-card {{ 'kpi-green' if avg_score and avg_score >= 80 else 'kpi-yellow' if avg_score and avg_score >= 60 else 'kpi-red' }} h-100">
+      <div class="card-body">
+        <div class="text-muted small fw-semibold mb-1">Avg Score</div>
+        <div class="fs-2 fw-bold">{{ avg_score|round(1) if avg_score else '—' }}{% if avg_score %}%{% endif %}</div>
+        <div class="text-muted small">{{ days }}-day average</div>
+      </div>
+    </div>
+  </div>
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm kpi-card {{ 'kpi-green' if sla_pct and sla_pct >= 90 else 'kpi-yellow' if sla_pct else 'kpi-red' }} h-100">
+      <div class="card-body">
+        <div class="text-muted small fw-semibold mb-1">SLA Compliance</div>
+        <div class="fs-2 fw-bold">{{ sla_pct|round(1) if sla_pct is not none else '—' }}{% if sla_pct is not none %}%{% endif %}</div>
+        <div class="text-muted small">{{ sla_met }}/{{ sla_total }} closed on time</div>
+      </div>
+    </div>
+  </div>
+  <div class="col-6 col-md-3">
+    <div class="card shadow-sm kpi-card {{ 'kpi-red' if open_issues|length > 0 else 'kpi-green' }} h-100">
+      <div class="card-body">
+        <div class="text-muted small fw-semibold mb-1">Open Issues</div>
+        <div class="fs-2 fw-bold">{{ open_issues|length }}</div>
+        <div class="text-muted small">
+          {% if pending_verification > 0 %}
+          <span class="text-warning">{{ pending_verification }} pending verification</span>
+          {% else %}
+          across all severities
+          {% endif %}
+        </div>
+      </div>
+    </div>
+  </div>
+</div>
+
+<div class="row g-4">
+
+  {# ── Score trend chart ── #}
+  <div class="col-md-8">
+    <div class="card shadow-sm">
+      <div class="card-header bg-light fw-semibold">
+        <i class="bi bi-graph-up me-1"></i> Score Trend
+      </div>
+      <div class="card-body">
+        {% if trend_labels %}
+        <div class="chart-container">
+          <canvas id="trendChart"></canvas>
+        </div>
+        {% else %}
+        <p class="text-muted text-center py-4 mb-0">No completed inspections in this period.</p>
+        {% endif %}
+      </div>
+    </div>
+  </div>
+
+  {# ── Issue severity breakdown ── #}
+  <div class="col-md-4">
+    <div class="card shadow-sm h-100">
+      <div class="card-header bg-light fw-semibold">
+        <i class="bi bi-exclamation-triangle me-1"></i> Open Issues by Severity
+      </div>
+      <div class="card-body">
+        {% for sev, color in [('critical','danger'),('high','danger'),('medium','warning'),('low','secondary')] %}
+        <div class="d-flex justify-content-between align-items-center mb-2">
+          <span class="badge bg-{{ color }} {{ 'text-dark' if color == 'warning' else '' }}">
+            {{ sev|title }}
+          </span>
+          <span class="fw-bold fs-5">{{ sev_counts.get(sev, 0) }}</span>
+        </div>
+        {% endfor %}
+        {% if pending_verification > 0 %}
+        <hr class="my-2">
+        <div class="d-flex justify-content-between align-items-center">
+          <span class="badge bg-info text-dark">Pending Verification</span>
+          <span class="fw-bold fs-5">{{ pending_verification }}</span>
+        </div>
+        {% endif %}
+      </div>
+    </div>
+  </div>
+
+  {# ── Area scores ── #}
+  {% if area_scores %}
+  <div class="col-md-6">
+    <div class="card shadow-sm">
+      <div class="card-header bg-light fw-semibold">
+        <i class="bi bi-building me-1"></i> Score by Area
+      </div>
+      <div class="card-body p-0">
+        <table class="table table-sm mb-0">
+          <thead class="table-light">
+            <tr><th>Area</th><th class="text-center">Avg Score</th><th class="text-center">Inspections</th></tr>
+          </thead>
+          <tbody>
+            {% for a in area_scores %}
+            <tr>
+              <td>{{ a.name }}</td>
+              <td class="text-center">
+                <span class="badge bg-{{ 'success' if a.avg >= 80 else 'warning text-dark' if a.avg >= 60 else 'danger' }}">
+                  {{ a.avg|round(1) }}%
+                </span>
+              </td>
+              <td class="text-center text-muted small">{{ a.count }}</td>
+            </tr>
+            {% endfor %}
+          </tbody>
+        </table>
+      </div>
+    </div>
+  </div>
+  {% endif %}
+
+  {# ── Follow-up required ── #}
+  {% if followup_required %}
+  <div class="col-md-6">
+    <div class="card shadow-sm border-warning">
+      <div class="card-header bg-warning text-dark fw-semibold">
+        <i class="bi bi-arrow-repeat me-1"></i> Follow-up Required
+      </div>
+      <div class="card-body p-0">
+        <table class="table table-sm mb-0">
+          <thead class="table-light">
+            <tr><th>Inspection</th><th>Date</th><th>Score</th><th></th></tr>
+          </thead>
+          <tbody>
+            {% for insp in followup_required %}
+            <tr>
+              <td>#{{ insp.id }} — {{ insp.template.name }}</td>
+              <td class="text-muted small">{{ insp.inspection_date.strftime('%Y-%m-%d') }}</td>
+              <td>
+                {% if insp.overall_score %}
+                <span class="badge bg-{{ 'success' if insp.overall_score >= 80 else 'warning text-dark' if insp.overall_score >= 60 else 'danger' }}">
+                  {{ insp.overall_score|round(1) }}%
+                </span>
+                {% else %}—{% endif %}
+              </td>
+              <td>
+                <a href="{{ url_for('inspections.view', inspection_id=insp.id) }}"
+                   class="btn btn-xs btn-outline-secondary btn-sm">View</a>
+              </td>
+            </tr>
+            {% endfor %}
+          </tbody>
+        </table>
+      </div>
+    </div>
+  </div>
+  {% endif %}
+
+  {# ── Open issues list ── #}
+  {% if open_issues %}
+  <div class="col-12">
+    <div class="card shadow-sm">
+      <div class="card-header bg-light fw-semibold">
+        <i class="bi bi-bug me-1"></i> Open Issues
+      </div>
+      <div class="card-body p-0">
+        <table class="table table-sm table-hover mb-0">
+          <thead class="table-light">
+            <tr><th>ID</th><th>Severity</th><th>Area</th><th>Description</th><th>Status</th><th>Reported</th><th></th></tr>
+          </thead>
+          <tbody>
+            {% for issue in open_issues %}
+            <tr>
+              <td class="text-muted small">#{{ issue.id }}</td>
+              <td>
+                <span class="badge bg-{{ 'danger' if issue.severity in ['critical','high'] else 'warning text-dark' if issue.severity == 'medium' else 'secondary' }}">
+                  {{ issue.severity|title }}
+                </span>
+              </td>
+              <td class="small">{{ issue.area.name }}</td>
+              <td class="small">{{ issue.description[:80] }}{% if issue.description|length > 80 %}…{% endif %}</td>
+              <td>
+                <span class="badge bg-{{ 'info text-dark' if issue.status == 'pending_verification' else 'warning text-dark' if issue.status == 'in_progress' else 'secondary' }}">
+                  {{ issue.status|replace('_',' ')|title }}
+                </span>
+              </td>
+              <td class="text-muted small">{{ issue.reported_at.strftime('%Y-%m-%d') }}</td>
+              <td>
+                <a href="{{ url_for('issues.view', issue_id=issue.id) }}"
+                   class="btn btn-sm btn-outline-secondary">View</a>
+              </td>
+            </tr>
+            {% endfor %}
+          </tbody>
+        </table>
+      </div>
+    </div>
+  </div>
+  {% endif %}
+
+</div>
+{% endblock %}
+
+{% block extra_js %}
+<script src="https://cdn.jsdelivr.net/npm/chart.js@4.4.0/dist/chart.umd.min.js"></script>
+<script>
+{% if trend_labels %}
+(function () {
+  const ctx = document.getElementById('trendChart').getContext('2d');
+  new Chart(ctx, {
+    type: 'line',
+    data: {
+      labels: {{ trend_labels | tojson }},
+      datasets: [{
+        label: 'Avg Score (%)',
+        data:  {{ trend_data | tojson }},
+        borderColor: '#2563eb',
+        backgroundColor: 'rgba(37,99,235,.1)',
+        fill: true,
+        tension: 0.3,
+        pointRadius: 3,
+      }]
+    },
+    options: {
+      responsive: true,
+      maintainAspectRatio: false,
+      plugins: { legend: { display: false } },
+      scales: {
+        y: { min: 0, max: 100, ticks: { callback: v => v + '%' } }
+      }
+    }
+  });
+}());
+{% endif %}
+</script>
+{% endblock %}

app/templates/scheduled_reports/email.html

@@ -0,0 +1,152 @@
+<!DOCTYPE html>
+<html>
+<body style="font-family:Arial,sans-serif;color:#333;max-width:640px;margin:auto;">
+  <div style="background:#1a1d23;padding:20px 28px;border-radius:8px 8px 0 0;">
+    <h2 style="color:#fff;margin:0;font-size:1.1rem;">
+      <span style="color:#93c5fd;">&#128203;</span>
+      {{ report.frequency|title }} Report — {{ report.name }}
+    </h2>
+    <p style="color:#94a3b8;font-size:.8rem;margin:4px 0 0;">
+      {{ start.strftime('%b %d, %Y') }} — {{ end.strftime('%b %d, %Y') }}
+      {% if facility %} · {{ facility.name }}{% endif %}
+    </p>
+  </div>
+
+  <div style="background:#fff;border:1px solid #e2e8f0;border-top:none;
+              border-radius:0 0 8px 8px;padding:24px;">
+
+  {# ── Summary / Facility type ── #}
+  {% if report.report_type in ('summary','facility') %}
+
+    {# KPI row #}
+    <table width="100%" cellspacing="0" cellpadding="0" style="margin-bottom:24px;">
+      <tr>
+        <td align="center" style="padding:12px;background:#f1f5f9;border-radius:8px;">
+          <div style="font-size:1.6rem;font-weight:700;color:#1d4ed8;">{{ total_inspections }}</div>
+          <div style="font-size:.75rem;color:#64748b;">Inspections</div>
+        </td>
+        <td width="12"></td>
+        <td align="center" style="padding:12px;background:#f0fdf4;border-radius:8px;">
+          <div style="font-size:1.6rem;font-weight:700;color:#15803d;">{{ completed }}</div>
+          <div style="font-size:.75rem;color:#64748b;">Completed</div>
+        </td>
+        <td width="12"></td>
+        <td align="center" style="padding:12px;background:#fef3c7;border-radius:8px;">
+          <div style="font-size:1.6rem;font-weight:700;color:#b45309;">{{ open_issues }}</div>
+          <div style="font-size:.75rem;color:#64748b;">Open Issues</div>
+        </td>
+        <td width="12"></td>
+        <td align="center" style="padding:12px;background:#f0f9ff;border-radius:8px;">
+          <div style="font-size:1.6rem;font-weight:700;color:#0369a1;">
+            {{ '%.1f'|format(avg_score) ~ '%' if avg_score else '—' }}
+          </div>
+          <div style="font-size:.75rem;color:#64748b;">Avg Score</div>
+        </td>
+      </tr>
+    </table>
+
+    {% if facility_scores %}
+    <h3 style="font-size:.9rem;border-bottom:1px solid #e2e8f0;padding-bottom:6px;">
+      Facility Scores
+    </h3>
+    <table width="100%" style="border-collapse:collapse;font-size:.85rem;margin-bottom:20px;">
+      <thead>
+        <tr style="background:#f8fafc;">
+          <th style="text-align:left;padding:6px 8px;">Facility</th>
+          <th style="text-align:center;padding:6px 8px;">Inspections</th>
+          <th style="text-align:center;padding:6px 8px;">Avg Score</th>
+        </tr>
+      </thead>
+      <tbody>
+        {% for row in facility_scores %}
+        <tr style="border-bottom:1px solid #f1f5f9;">
+          <td style="padding:6px 8px;">{{ row.name }}</td>
+          <td style="padding:6px 8px;text-align:center;">{{ row.count }}</td>
+          <td style="padding:6px 8px;text-align:center;">
+            <span style="font-weight:600;color:{{ '#15803d' if row.avg >= 90 else '#b45309' if row.avg >= 70 else '#dc2626' }}">
+              {{ '%.1f'|format(row.avg) }}%
+            </span>
+          </td>
+        </tr>
+        {% endfor %}
+      </tbody>
+    </table>
+    {% endif %}
+
+    {% if critical_issues %}
+    <h3 style="font-size:.9rem;border-bottom:1px solid #e2e8f0;padding-bottom:6px;color:#dc2626;">
+      &#9888; Open Critical / High Issues
+    </h3>
+    <table width="100%" style="border-collapse:collapse;font-size:.82rem;margin-bottom:20px;">
+      <thead>
+        <tr style="background:#fef2f2;">
+          <th style="text-align:left;padding:6px 8px;">Issue</th>
+          <th style="text-align:left;padding:6px 8px;">Severity</th>
+          <th style="text-align:left;padding:6px 8px;">Facility / Area</th>
+          <th style="text-align:left;padding:6px 8px;">Reported</th>
+        </tr>
+      </thead>
+      <tbody>
+        {% for i in critical_issues %}
+        <tr style="border-bottom:1px solid #fee2e2;">
+          <td style="padding:6px 8px;">
+            <a href="{{ base_url }}/issues/{{ i.id }}" style="color:#1d4ed8;">#{{ i.id }}</a>
+            — {{ i.description[:60] }}{% if i.description|length > 60 %}…{% endif %}
+          </td>
+          <td style="padding:6px 8px;font-weight:600;color:#dc2626;">{{ i.severity|title }}</td>
+          <td style="padding:6px 8px;">{{ i.area.facility.name }} / {{ i.area.name }}</td>
+          <td style="padding:6px 8px;color:#64748b;">{{ i.reported_at.strftime('%b %d') }}</td>
+        </tr>
+        {% endfor %}
+      </tbody>
+    </table>
+    {% endif %}
+
+  {% elif report.report_type == 'issues' %}
+
+    {% if issues %}
+    <h3 style="font-size:.9rem;border-bottom:1px solid #e2e8f0;padding-bottom:6px;">
+      Open Issues ({{ issues|length }})
+    </h3>
+    <table width="100%" style="border-collapse:collapse;font-size:.82rem;">
+      <thead>
+        <tr style="background:#f8fafc;">
+          <th style="padding:6px 8px;">#</th>
+          <th style="padding:6px 8px;">Severity</th>
+          <th style="padding:6px 8px;">Facility / Area</th>
+          <th style="padding:6px 8px;">Description</th>
+          <th style="padding:6px 8px;">Status</th>
+          <th style="padding:6px 8px;">Reported</th>
+        </tr>
+      </thead>
+      <tbody>
+        {% for i in issues %}
+        <tr style="border-bottom:1px solid #f1f5f9;">
+          <td style="padding:6px 8px;">
+            <a href="{{ base_url }}/issues/{{ i.id }}" style="color:#1d4ed8;">#{{ i.id }}</a>
+          </td>
+          <td style="padding:6px 8px;font-weight:600;color:{{ '#dc2626' if i.severity in ['critical','high'] else '#b45309' if i.severity == 'medium' else '#64748b' }}">
+            {{ i.severity|title }}
+          </td>
+          <td style="padding:6px 8px;">{{ i.area.facility.name }} / {{ i.area.name }}</td>
+          <td style="padding:6px 8px;">{{ i.description[:80] }}{% if i.description|length > 80 %}…{% endif %}</td>
+          <td style="padding:6px 8px;">{{ i.status|replace('_',' ')|title }}</td>
+          <td style="padding:6px 8px;color:#64748b;">{{ i.reported_at.strftime('%b %d') }}</td>
+        </tr>
+        {% endfor %}
+      </tbody>
+    </table>
+    {% else %}
+    <p style="color:#64748b;">No open issues in this period.</p>
+    {% endif %}
+
+  {% endif %}
+
+    <hr style="border:none;border-top:1px solid #e2e8f0;margin:28px 0 16px;">
+    <p style="font-size:.75rem;color:#94a3b8;">
+      Janitorial QC System — scheduled report. Do not reply to this email.<br>
+      <a href="{{ base_url }}/reports" style="color:#94a3b8;">View full reports dashboard</a>
+    </p>
+  </div>
+</body>
+</html>

app/templates/scheduled_reports/email.txt

@@ -0,0 +1,44 @@
+{{ report.frequency|title }} Report — {{ report.name }}
+{{ start.strftime('%b %d, %Y') }} — {{ end.strftime('%b %d, %Y') }}{% if facility %} · {{ facility.name }}{% endif %}
+
+{% if report.report_type in ('summary','facility') %}
+SUMMARY
+-------
+Inspections:  {{ total_inspections }}
+Completed:    {{ completed }}
+Open Issues:  {{ open_issues }}
+Avg Score:    {{ '%.1f'|format(avg_score) ~ '%' if avg_score else '—' }}
+
+{% if facility_scores %}
+FACILITY SCORES
+---------------
+{% for row in facility_scores %}
+  {{ row.name }}: {{ '%.1f'|format(row.avg) }}% ({{ row.count }} inspection{{ 's' if row.count != 1 else '' }})
+{% endfor %}
+{% endif %}
+
+{% if critical_issues %}
+OPEN CRITICAL / HIGH ISSUES
+----------------------------
+{% for i in critical_issues %}
+  #{{ i.id }} [{{ i.severity|title }}] {{ i.area.facility.name }} — {{ i.description[:80] }}
+  Link: {{ base_url }}/issues/{{ i.id }}
+{% endfor %}
+{% endif %}
+
+{% elif report.report_type == 'issues' %}
+OPEN ISSUES ({{ issues|length }})
+{% if issues %}
+{% for i in issues %}
+  #{{ i.id }} [{{ i.severity|title }}] {{ i.area.facility.name }} / {{ i.area.name }}
+  Status: {{ i.status|replace('_',' ')|title }} | {{ i.description[:80] }}
+  Link: {{ base_url }}/issues/{{ i.id }}
+{% endfor %}
+{% else %}
+  No open issues.
+{% endif %}
+{% endif %}
+
+--
+Janitorial QC System — automated scheduled report.
+View dashboard: {{ base_url }}/reports

app/templates/scheduled_reports/form.html

@@ -0,0 +1,102 @@
+{% extends "base.html" %}
+{% block title %}{{ title }}{% endblock %}
+{% block content %}
+<div class="row">
+  <div class="col-md-8 offset-md-2">
+    <div class="card shadow-sm">
+      <div class="card-header bg-primary text-white">
+        <h4 class="mb-0"><i class="bi bi-calendar-check me-2"></i>{{ title }}</h4>
+      </div>
+      <div class="card-body">
+        <form method="POST">
+          <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+
+          <div class="mb-3">
+            <label class="form-label fw-semibold">Report Name</label>
+            <input type="text" name="name" class="form-control"
+                   value="{{ report.name if report else '' }}" required
+                   placeholder="e.g. Weekly Facility Summary">
+          </div>
+
+          <div class="row">
+            <div class="col-md-4 mb-3">
+              <label class="form-label fw-semibold">Report Type</label>
+              <select name="report_type" class="form-select">
+                {% for val, label in [('summary','Summary KPIs'),('facility','Facility Detail'),('issues','Open Issues')] %}
+                <option value="{{ val }}" {{ 'selected' if report and report.report_type == val else '' }}>
+                  {{ label }}
+                </option>
+                {% endfor %}
+              </select>
+            </div>
+            <div class="col-md-4 mb-3">
+              <label class="form-label fw-semibold">Frequency</label>
+              <select name="frequency" class="form-select">
+                {% for val in ['daily','weekly','monthly'] %}
+                <option value="{{ val }}" {{ 'selected' if report and report.frequency == val else '' }}>
+                  {{ val|title }}
+                </option>
+                {% endfor %}
+              </select>
+            </div>
+            <div class="col-md-4 mb-3">
+              <label class="form-label fw-semibold">Facility <span class="text-muted small">(optional)</span></label>
+              <select name="facility_id" class="form-select">
+                <option value="">— All Facilities —</option>
+                {% for f in facilities %}
+                <option value="{{ f.id }}"
+                  {{ 'selected' if report and report.facility_id == f.id else '' }}>
+                  {{ f.name }}
+                </option>
+                {% endfor %}
+              </select>
+              <div class="form-text">Leave blank to include all facilities.</div>
+            </div>
+          </div>
+
+          <div class="mb-3">
+            <label class="form-label fw-semibold">Recipients</label>
+            <input type="text" name="recipients" class="form-control"
+                   value="{{ report.recipient_list()|join(', ') if report else '' }}"
+                   placeholder="email1@example.com, email2@example.com"
+                   required>
+            <div class="form-text">Comma-separated list of email addresses.</div>
+          </div>
+
+          <div class="row mb-3">
+            <div class="col-auto">
+              <div class="form-check">
+                <input class="form-check-input" type="checkbox" name="include_csv"
+                       id="include_csv" value="1"
+                       {{ 'checked' if report and report.include_csv else '' }}>
+                <label class="form-check-label" for="include_csv">Attach CSV export</label>
+              </div>
+            </div>
+          </div>
+
+          {% if report %}
+          <div class="mb-3">
+            <div class="form-check">
+              <input class="form-check-input" type="checkbox" name="active"
+                     id="active" value="1"
+                     {{ 'checked' if report.active else '' }}>
+              <label class="form-check-label" for="active">Active (send on schedule)</label>
+            </div>
+          </div>
+          {% endif %}
+
+          <div class="d-flex gap-2 mt-3">
+            <button type="submit" class="btn btn-primary">
+              <i class="bi bi-save me-1"></i>
+              {{ 'Save Changes' if report else 'Create Schedule' }}
+            </button>
+            <a href="{{ url_for('scheduled_reports.index') }}" class="btn btn-secondary">
+              <i class="bi bi-x-circle me-1"></i> Cancel
+            </a>
+          </div>
+        </form>
+      </div>
+    </div>
+  </div>
+</div>
+{% endblock %}

app/templates/scheduled_reports/index.html

@@ -0,0 +1,87 @@
+{% extends "base.html" %}
+{% block title %}Scheduled Reports{% endblock %}
+{% block content %}
+<div class="d-flex justify-content-between align-items-center mb-4">
+  <h2><i class="bi bi-calendar-check"></i> Scheduled Reports</h2>
+  <a href="{{ url_for('scheduled_reports.create') }}" class="btn btn-primary">
+    <i class="bi bi-plus-circle"></i> New Schedule
+  </a>
+</div>
+
+{% if reports %}
+<div class="card shadow-sm">
+  <div class="card-body p-0">
+    <div class="table-responsive">
+      <table class="table table-hover mb-0">
+        <thead class="table-light">
+          <tr>
+            <th>Name</th><th>Type</th><th>Frequency</th><th>Facility</th>
+            <th>Recipients</th><th>Next Send</th><th>Last Sent</th>
+            <th>Status</th><th width="160"></th>
+          </tr>
+        </thead>
+        <tbody>
+          {% for r in reports %}
+          <tr class="{{ 'text-muted' if not r.active else '' }}">
+            <td><strong>{{ r.name }}</strong></td>
+            <td><span class="badge bg-secondary">{{ r.report_type|title }}</span></td>
+            <td>{{ r.frequency|title }}</td>
+            <td>{{ r.facility.name if r.facility else '— All —' }}</td>
+            <td>
+              <span title="{{ r.recipient_list()|join(', ') }}">
+                {{ r.recipient_list()|length }} recipient{{ 's' if r.recipient_list()|length != 1 else '' }}
+              </span>
+            </td>
+            <td class="small text-muted">
+              {{ r.next_send_at.strftime('%Y-%m-%d %H:%M') if r.next_send_at else '—' }}
+            </td>
+            <td class="small text-muted">
+              {{ r.last_sent_at.strftime('%Y-%m-%d %H:%M') if r.last_sent_at else 'Never' }}
+            </td>
+            <td>
+              {% if r.active %}<span class="badge bg-success">Active</span>
+              {% else %}<span class="badge bg-secondary">Paused</span>{% endif %}
+            </td>
+            <td class="text-end">
+              <a href="{{ url_for('scheduled_reports.edit', report_id=r.id) }}"
+                 class="btn btn-sm btn-outline-secondary" title="Edit">
+                <i class="bi bi-pencil"></i>
+              </a>
+              <form method="POST"
+                    action="{{ url_for('scheduled_reports.send_now', report_id=r.id) }}"
+                    class="d-inline">
+                <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+                <button type="submit" class="btn btn-sm btn-outline-primary" title="Send Now"
+                        onclick="return confirm('Send this report now?')">
+                  <i class="bi bi-send"></i>
+                </button>
+              </form>
+              <form method="POST"
+                    action="{{ url_for('scheduled_reports.delete', report_id=r.id) }}"
+                    class="d-inline"
+                    onsubmit="return confirm('Delete this scheduled report?')">
+                <input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
+                <button type="submit" class="btn btn-sm btn-outline-danger" title="Delete">
+                  <i class="bi bi-trash3"></i>
+                </button>
+              </form>
+            </td>
+          </tr>
+          {% endfor %}
+        </tbody>
+      </table>
+    </div>
+  </div>
+</div>
+{% else %}
+<div class="card shadow-sm">
+  <div class="card-body text-center py-5 text-muted">
+    <i class="bi bi-calendar-x fs-1 d-block mb-3 opacity-25"></i>
+    <p class="mb-3">No scheduled reports configured yet.</p>
+    <a href="{{ url_for('scheduled_reports.create') }}" class="btn btn-primary">
+      <i class="bi bi-plus-circle"></i> Create First Schedule
+    </a>
+  </div>
+</div>
+{% endif %}
+{% endblock %}