05/06 Fix Issue's sla, and others

app/routes/issues.py

@@ -196,6 +196,12 @@ def view(issue_id):
             issue.sla_notified = None   # clear so alerts fire again if re-opened
         elif form.status.data != 'resolved':
             issue.resolved_at  = None
+            # Reset SLA notification state whenever re-opening from resolved so
+            # the SLA cron re-evaluates from scratch and fires fresh alerts.
+            # Without this, sla_notified retains its previous 'at_risk'/'breached'
+            # value and the cron skips the issue indefinitely.
+            if old_status == 'resolved':
+                issue.sla_notified = None
 
         issue.result_notes = form.result_notes.data or None
 
@@ -552,8 +558,8 @@ def request_verification(issue_id):
         flash('Access denied.', 'danger')
         return redirect(url_for('issues.view', issue_id=issue_id))
 
-    if issue.status not in ('in_progress', 'resolved'):
-        flash('Issue must be in progress or resolved to request verification.', 'warning')
+    if issue.status not in ('in_progress',):
+        flash('Issue must be in progress to request verification.', 'warning')
         return redirect(url_for('issues.view', issue_id=issue_id))
 
     issue.status = 'pending_verification'