Jul 9 - Chat - Add knowledge base for AI training

app/models/support.py

@@ -90,3 +90,22 @@ class SupportChatMessage(db.Model):
 
     def __repr__(self):
         return f'<SupportChatMessage {self.id} session={self.session_id} role={self.role}>'
+
+
+class SupportKnowledge(db.Model):
+    """Admin-curated knowledge entries injected into the AI support chat's system
+    prompt (phase38). Lets staff 'train' the chatbot's app knowledge without code
+    changes — each active entry is appended to the prompt on every chat request."""
+    __tablename__ = 'support_knowledge'
+
+    id         = db.Column(db.Integer, primary_key=True)
+    title      = db.Column(db.String(200), nullable=False)   # topic / question
+    content    = db.Column(db.Text, nullable=False)          # the answer / knowledge
+    active     = db.Column(db.Boolean, nullable=False, default=True)
+    sort_order = db.Column(db.Integer, nullable=False, default=0)
+    created_by = db.Column(db.Integer, db.ForeignKey('users.id', ondelete='SET NULL'), nullable=True)
+    created_at = db.Column(db.DateTime, default=now_eastern, nullable=False)
+    updated_at = db.Column(db.DateTime, default=now_eastern, nullable=False)
+
+    def __repr__(self):
+        return f'<SupportKnowledge {self.id} "{self.title[:30]}" active={self.active}>'