diff --git a/app/templates/support/my_ticket_detail.html b/app/templates/support/my_ticket_detail.html
index 837453c..7f2b7c0 100644
--- a/app/templates/support/my_ticket_detail.html
+++ b/app/templates/support/my_ticket_detail.html
@@ -1,22 +1,6 @@
 {% extends "base.html" %}
 {% block title %}Support Request #{{ ticket.id }}{% endblock %}
 
-{% block extra_css %}
-<style>
-  .reply-bubble {
-    max-width: 85%;
-    padding: .65rem 1rem;
-    border-radius: 1rem;
-    font-size: .9rem;
-    white-space: pre-wrap;
-    word-break: break-word;
-    line-height: 1.6;
-  }
-  .reply-staff { background:#d1ecf1; border-bottom-right-radius:.25rem; align-self:flex-end; }
-  #reply-thread { display:flex; flex-direction:column; gap:.75rem; }
-</style>
-{% endblock %}
-
 {% block content %}
 <div class="mb-3">
   <a href="{{ url_for('support.my_tickets') }}" class="btn btn-sm btn-outline-secondary">
@@ -57,14 +41,13 @@
       <div class="card-body">
         <div id="reply-thread">
           {% for reply in replies %}
-          <div class="d-flex flex-column">
-            <div class="reply-bubble reply-staff ms-auto">
-              <div class="text-muted small mb-1">
-                <strong>{{ reply.author.display_name if reply.author else 'Support Team' }}</strong>
-                &nbsp;·&nbsp;{{ reply.created_at.strftime('%b %d, %Y %I:%M %p') }}
-              </div>
-              {{ reply.body }}
+          <div class="border rounded p-3 bg-light">
+            <div class="text-muted small mb-2">
+              <i class="bi bi-person-badge me-1"></i>
+              <strong>{{ reply.author.display_name if reply.author else 'Support Team' }}</strong>
+              &nbsp;·&nbsp;{{ reply.created_at.strftime('%b %d, %Y %I:%M %p') }}
             </div>
+            <div style="white-space:pre-wrap;word-break:break-word;">{{ reply.body }}</div>
           </div>
           {% endfor %}
         </div>