06/09 Add customer request view

app/routes/support.py

@@ -162,7 +162,39 @@ def submit_ticket():
     _notify_admins_new_ticket(ticket)
 
     flash('Your message has been submitted. Our team will get back to you soon.', 'success')
-    return redirect(url_for('support.chat'))
+    return redirect(url_for('support.my_tickets'))
+
+
+# ── Customer: my tickets list ─────────────────────────────────────────────────
+
+@bp.route('/my-tickets')
+@login_required
+def my_tickets():
+    if current_user.role != 'customer':
+        abort(403)
+
+    tickets = (SupportTicket.query
+               .filter_by(customer_id=current_user.id)
+               .order_by(SupportTicket.created_at.desc())
+               .all())
+    return render_template('support/my_tickets.html', tickets=tickets)
+
+
+# ── Customer: ticket detail ───────────────────────────────────────────────────
+
+@bp.route('/my-tickets/<int:ticket_id>')
+@login_required
+def my_ticket_detail(ticket_id):
+    if current_user.role != 'customer':
+        abort(403)
+
+    ticket = db.session.get(SupportTicket, ticket_id)
+    if ticket is None or ticket.customer_id != current_user.id:
+        abort(404)
+
+    replies = ticket.replies.order_by(SupportTicketReply.created_at.asc()).all()
+    return render_template('support/my_ticket_detail.html',
+                           ticket=ticket, replies=replies)
 
 
 def _notify_admins_new_ticket(ticket):
@@ -274,7 +306,7 @@ def _notify_customer_reply(ticket, reply):
     title = f'Reply to your support request #{ticket.id}'
     body  = (f'{admin_name} replied to your ticket "{ticket.subject}":\n\n'
              f'{reply.body[:400]}{"…" if len(reply.body) > 400 else ""}')
-    link  = url_for('support.chat')
+    link  = url_for('support.my_ticket_detail', ticket_id=ticket.id)
 
     notify(
         recipient  = ticket.customer,