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06/09 Add customer request view

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nngo
2026-06-09 16:40:32 -04:00
parent 5c056368ec
commit e1d749a3c1
4 changed files with 201 additions and 5 deletions
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app/routes/support.py
+34 -2
View File
@@ -162,7 +162,39 @@ def submit_ticket():
_notify_admins_new_ticket(ticket)
flash('Your message has been submitted. Our team will get back to you soon.', 'success')
return redirect(url_for('support.chat'))
return redirect(url_for('support.my_tickets'))
# ── Customer: my tickets list ─────────────────────────────────────────────────
@bp.route('/my-tickets')
@login_required
def my_tickets():
if current_user.role != 'customer':
abort(403)
tickets = (SupportTicket.query
.filter_by(customer_id=current_user.id)
.order_by(SupportTicket.created_at.desc())
.all())
return render_template('support/my_tickets.html', tickets=tickets)
# ── Customer: ticket detail ───────────────────────────────────────────────────
@bp.route('/my-tickets/<int:ticket_id>')
@login_required
def my_ticket_detail(ticket_id):
if current_user.role != 'customer':
abort(403)
ticket = db.session.get(SupportTicket, ticket_id)
if ticket is None or ticket.customer_id != current_user.id:
abort(404)
replies = ticket.replies.order_by(SupportTicketReply.created_at.asc()).all()
return render_template('support/my_ticket_detail.html',
ticket=ticket, replies=replies)
def _notify_admins_new_ticket(ticket):
@@ -274,7 +306,7 @@ def _notify_customer_reply(ticket, reply):
title = f'Reply to your support request #{ticket.id}'
body = (f'{admin_name} replied to your ticket "{ticket.subject}":\n\n'
f'{reply.body[:400]}{"…" if len(reply.body) > 400 else ""}')
link = url_for('support.chat')
link = url_for('support.my_ticket_detail', ticket_id=ticket.id)
notify(
recipient = ticket.customer,
app/templates/base.html
+15 -3
View File
@@ -177,11 +177,23 @@
</li>
{% endif %}
{% if current_user.role == 'customer' %}
<li class="nav-item">
<a class="nav-link {{ 'active' if request.endpoint and request.endpoint.startswith('support.') }}"
href="{{ url_for('support.chat') }}">
<li class="nav-item dropdown">
<a class="nav-link dropdown-toggle {{ 'active' if request.endpoint and request.endpoint.startswith('support.') }}"
href="#" role="button" data-bs-toggle="dropdown" aria-expanded="false">
<i class="bi bi-chat-dots me-1"></i>Support
</a>
<ul class="dropdown-menu">
<li>
<a class="dropdown-item" href="{{ url_for('support.chat') }}">
<i class="bi bi-chat-dots me-2"></i>Ask a Question
</a>
</li>
<li>
<a class="dropdown-item" href="{{ url_for('support.my_tickets') }}">
<i class="bi bi-inbox me-2"></i>My Requests
</a>
</li>
</ul>
</li>
{% endif %}
{% if current_user.role == 'admin' %}
app/templates/support/my_ticket_detail.html
+88
View File
@@ -0,0 +1,88 @@
{% extends "base.html" %}
{% block title %}Support Request #{{ ticket.id }}{% endblock %}
{% block extra_css %}
<style>
.reply-bubble {
max-width: 85%;
padding: .65rem 1rem;
border-radius: 1rem;
font-size: .9rem;
white-space: pre-wrap;
word-break: break-word;
line-height: 1.6;
}
.reply-staff { background:#d1ecf1; border-bottom-right-radius:.25rem; align-self:flex-end; }
#reply-thread { display:flex; flex-direction:column; gap:.75rem; }
</style>
{% endblock %}
{% block content %}
<div class="mb-3">
<a href="{{ url_for('support.my_tickets') }}" class="btn btn-sm btn-outline-secondary">
<i class="bi bi-arrow-left me-1"></i>All My Requests
</a>
</div>
<div class="row justify-content-center">
<div class="col-lg-8">
{# Original request #}
<div class="card shadow-sm mb-3">
<div class="card-header d-flex justify-content-between align-items-center">
<strong>Request #{{ ticket.id }}: {{ ticket.subject }}</strong>
{% set status_class = {'open': 'warning', 'answered': 'success', 'closed': 'secondary'} %}
{% set status_label = {'open': 'Awaiting reply', 'answered': 'Answered', 'closed': 'Closed'} %}
<span class="badge bg-{{ status_class.get(ticket.status, 'secondary') }}">
{{ status_label.get(ticket.status, ticket.status | capitalize) }}
</span>
</div>
<div class="card-body">
<div class="text-muted small mb-2">
{% if ticket.facility %}
<i class="bi bi-building me-1"></i>{{ ticket.facility.name }}&nbsp;·&nbsp;
{% endif %}
<i class="bi bi-clock me-1"></i>{{ ticket.created_at.strftime('%b %d, %Y %I:%M %p') }}
</div>
<p class="mb-0" style="white-space:pre-wrap;">{{ ticket.body }}</p>
</div>
</div>
{# Staff replies #}
{% if replies %}
<div class="card shadow-sm mb-3">
<div class="card-header">
<i class="bi bi-chat-left-text me-2"></i>Replies from Support Team
</div>
<div class="card-body">
<div id="reply-thread">
{% for reply in replies %}
<div class="d-flex flex-column">
<div class="reply-bubble reply-staff ms-auto">
<div class="text-muted small mb-1">
<strong>{{ reply.author.display_name if reply.author else 'Support Team' }}</strong>
&nbsp;·&nbsp;{{ reply.created_at.strftime('%b %d, %Y %I:%M %p') }}
</div>
{{ reply.body }}
</div>
</div>
{% endfor %}
</div>
</div>
</div>
{% else %}
<div class="alert alert-info">
<i class="bi bi-hourglass-split me-2"></i>
Your request has been received. Our team will reply shortly.
</div>
{% endif %}
<div class="text-center mt-2">
<a href="{{ url_for('support.chat') }}" class="btn btn-outline-primary btn-sm">
<i class="bi bi-chat-dots me-1"></i>Ask another question
</a>
</div>
</div>
</div>
{% endblock %}
app/templates/support/my_tickets.html
+64
View File
@@ -0,0 +1,64 @@
{% extends "base.html" %}
{% block title %}My Support Requests{% endblock %}
{% block content %}
<div class="d-flex justify-content-between align-items-center mb-3">
<div>
<h4 class="mb-0"><i class="bi bi-inbox me-2 text-primary"></i>My Support Requests</h4>
<small class="text-muted">{{ tickets | length }} request{{ 's' if tickets | length != 1 }}</small>
</div>
<a href="{{ url_for('support.chat') }}" class="btn btn-outline-primary btn-sm">
<i class="bi bi-chat-dots me-1"></i>New Chat / Ask a Question
</a>
</div>
{% if tickets %}
<div class="card shadow-sm">
<div class="table-responsive">
<table class="table table-hover mb-0 align-middle">
<thead class="table-light">
<tr>
<th style="width:60px">#</th>
<th>Subject</th>
<th>Facility</th>
<th>Status</th>
<th>Submitted</th>
<th></th>
</tr>
</thead>
<tbody>
{% set status_class = {'open': 'warning', 'answered': 'success', 'closed': 'secondary'} %}
{% set status_label = {'open': 'Awaiting reply', 'answered': 'Answered', 'closed': 'Closed'} %}
{% for ticket in tickets %}
<tr>
<td class="text-muted small">{{ ticket.id }}</td>
<td>{{ ticket.subject }}</td>
<td>{{ ticket.facility.name if ticket.facility else '—' }}</td>
<td>
<span class="badge bg-{{ status_class.get(ticket.status, 'secondary') }}">
{{ status_label.get(ticket.status, ticket.status | capitalize) }}
</span>
</td>
<td class="text-muted small text-nowrap">
{{ ticket.created_at.strftime('%b %d, %Y') }}
</td>
<td>
<a href="{{ url_for('support.my_ticket_detail', ticket_id=ticket.id) }}"
class="btn btn-sm btn-outline-primary">
<i class="bi bi-eye me-1"></i>View
</a>
</td>
</tr>
{% endfor %}
</tbody>
</table>
</div>
</div>
{% else %}
<div class="text-center text-muted py-5">
<i class="bi bi-inbox fs-1 d-block mb-2"></i>
You haven't submitted any support requests yet.<br>
<a href="{{ url_for('support.chat') }}" class="mt-2 d-inline-block">Start a support chat</a>
</div>
{% endif %}
{% endblock %}