# Customer User Manual — New Sections (July 2026)

> Paste these sections into **JQC_Customer_User_Manual_v2.docx**. Suggested
> placement noted under each heading. Replace the *[Screenshot]* placeholders
> with captures from your environment.

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## Facility QR Codes — Check Status & Report a Problem

*Suggested placement: after the "Viewing Your Facilities" section.*

Each facility has a **QR code** posted on-site (for example, at the entrance or
inside restrooms). Anyone — staff, occupants, or visitors — can scan it with a
phone camera to see the facility's current cleaning status and report a problem.
**No login is required.**

*[Screenshot: posted QR code / the scan landing page on a phone]*

### What the page shows

When you scan the code (or open the link), you'll see:

- **Cleaning Quality** — an overall rating (Excellent, Good, Fair, or Needs
  attention) with the facility's average inspection score over the last 90 days.
- **Last Inspected** — the date of the most recent inspection and its score.
- **Open Issues** — how many issues are currently being tracked at the facility.

> For privacy, the public page shows only summary information. It never displays
> individual issue details, inspector names, or any other facility's data.

### Reporting a problem

1. On the facility status page, scroll to **Report a Problem**.
2. Optionally enter **where** in the building the problem is (e.g., "2nd floor
   men's restroom").
3. Describe the problem.
4. Optionally add your **name and contact** and attach a **photo**.
5. Tap **Submit Report**.

Your report is filed as a new issue for that facility and the cleaning team is
notified immediately. You'll see a confirmation message when it's received.

*[Screenshot: the "Report a Problem" form]*

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## Issues — Who Is Handling It

*Suggested placement: within the existing "Issues" / "Logging an Issue" section.*

When you view an issue, it now shows **Handled By**, indicating who is
responsible for resolving it:

- **Our Staff** — a member of the janitorial quality-control team.
- **Facility Staff** — the facility's own on-site staff are handling it.
- **External Vendor** — an outside contractor has been engaged.

In every case, one of our team members remains the **follow-up owner** who
verifies the work and updates the issue. You do not set this field — it is
managed by the JQC team — but it lets you see at a glance how your issue is
being addressed.