676 lines
32 KiB
HTML
676 lines
32 KiB
HTML
{% extends "base.html" %}
|
|
{% block title %}Issue #{{ issue.id }}{% endblock %}
|
|
|
|
{% block extra_css %}
|
|
<style>
|
|
.comment-avatar {
|
|
width: 38px; height: 38px; border-radius: 50%;
|
|
display: flex; align-items: center; justify-content: center;
|
|
font-weight: 700; font-size: .9rem; color: #fff;
|
|
flex-shrink: 0;
|
|
}
|
|
.comment-bubble {
|
|
background: #f8f9fa; border: 1px solid #e9ecef;
|
|
border-radius: .5rem; padding: .75rem 1rem;
|
|
flex-grow: 1;
|
|
}
|
|
</style>
|
|
{% endblock %}
|
|
|
|
{% block content %}
|
|
{% set can_edit = current_user.role in ['admin','director','auditor'] or issue.assigned_to == current_user.id %}
|
|
{# The filtered list URL this page was opened from (phase: filter
|
|
preservation). Threaded into every action so an update or delete
|
|
returns to the same filtered page, and used by the Back button. #}
|
|
{% set back_url = request.args.get('next') or url_for('issues.index') %}
|
|
{# Is the viewer OUR staff? Drives the internal-only chrome on this page: the
|
|
"comments are visible to everyone" warning and the per-comment
|
|
"Customer visible" / "Staff only" badges. Both are instructions about how WE
|
|
work and must never reach a customer account.
|
|
|
|
Written as an explicit ALLOWLIST of our own roles, deliberately:
|
|
|
|
* It FAILS CLOSED. The obvious form, `not current_user.is_customer_account`,
|
|
fails OPEN — if the attribute is missing for any reason (a process still
|
|
running an older models/user.py after a template-only reload, say) Jinja
|
|
yields Undefined, `not Undefined` is true, and the internal text is shown
|
|
to exactly the people it must be hidden from. An allowlist of literal role
|
|
strings can only ever be true for a role we listed.
|
|
* `external_inspector` is absent ON PURPOSE. This is NOT the rule-87 case:
|
|
rule 87 is about capability/scoping, where a Customer Inspector must
|
|
behave exactly like our own inspector. Here the question is "does this
|
|
person work for us?", which is the one place the two genuinely differ.
|
|
Do not "fix" this by adding external_inspector to the list. #}
|
|
{% set viewer_is_our_staff = current_user.role in
|
|
['admin', 'director', 'project_manager', 'auditor', 'inspector'] %}
|
|
|
|
<div class="row">
|
|
{# ══════════════════════════════════ LEFT COLUMN ══════════════════════════════════ #}
|
|
<div class="col-lg-8">
|
|
|
|
{# ── Issue details ──────────────────────────────────────────────────── #}
|
|
<div class="card shadow-sm mb-4">
|
|
<div class="card-header d-flex justify-content-between align-items-center
|
|
bg-{{ 'danger' if issue.severity in ['critical','high'] else 'warning' if issue.severity == 'medium' else 'secondary' }}
|
|
text-{{ 'white' if issue.severity in ['critical','high','low'] else 'dark' }}">
|
|
<h5 class="mb-0"><i class="bi bi-exclamation-triangle"></i> Issue #{{ issue.id }} — {{ issue.severity|title }} Severity</h5>
|
|
<span class="badge bg-{{ 'info text-dark' if issue.status == 'pending_verification' else 'light text-dark' }}">
|
|
{{ issue.status|replace('_',' ')|title }}
|
|
</span>
|
|
</div>
|
|
<div class="card-body">
|
|
<dl class="row mb-0">
|
|
<dt class="col-sm-3">Reported</dt>
|
|
<dd class="col-sm-9">{{ issue.reported_at.strftime('%Y-%m-%d %H:%M') }}</dd>
|
|
|
|
<dt class="col-sm-3">Reported By</dt>
|
|
<dd class="col-sm-9">
|
|
{% if issue.reporter %}
|
|
{{ issue.reporter.display_name }}
|
|
{% if issue.reporter.role == 'customer' %}
|
|
<span class="badge bg-info text-dark ms-1">Customer</span>
|
|
{% else %}
|
|
<span class="badge bg-secondary ms-1">{{ issue.reporter.role|replace('_',' ')|title }}</span>
|
|
{% endif %}
|
|
{% else %}
|
|
<span class="text-muted">—</span>
|
|
{% endif %}
|
|
</dd>
|
|
|
|
<dt class="col-sm-3">Contract</dt>
|
|
<dd class="col-sm-9">
|
|
{% if issue.resolved_facility and issue.resolved_facility.project %}
|
|
{{ issue.resolved_facility.project.name }}
|
|
{% else %}—{% endif %}
|
|
</dd>
|
|
|
|
<dt class="col-sm-3">Facility</dt>
|
|
<dd class="col-sm-9">{{ issue.resolved_facility.name if issue.resolved_facility else '—' }}</dd>
|
|
|
|
<dt class="col-sm-3">Area</dt>
|
|
<dd class="col-sm-9">{{ issue.area.name if issue.area else '—' }}</dd>
|
|
|
|
{% if issue.inspection %}
|
|
<dt class="col-sm-3">Inspection</dt>
|
|
<dd class="col-sm-9">
|
|
<a href="{{ url_for('inspections.view', inspection_id=issue.inspection_id) }}">#{{ issue.inspection_id }}</a>
|
|
</dd>
|
|
{% endif %}
|
|
|
|
<dt class="col-sm-3">Handled By</dt>
|
|
<dd class="col-sm-9">
|
|
{% if issue.handler_type == 'facility' %}
|
|
<span class="badge bg-info text-dark" title="The facility's own on-site staff handle it."><i class="bi bi-building me-1"></i>Facility Staff</span>
|
|
{% elif issue.handler_type == 'vendor' %}
|
|
<span class="badge bg-warning text-dark" title="An outside contractor handles it."><i class="bi bi-person-gear me-1"></i>External Vendor</span>
|
|
{% else %}
|
|
<span class="badge bg-primary" title="Our janitorial crew handles it."><i class="bi bi-people me-1"></i>Janitorial Staff</span>
|
|
{% endif %}
|
|
</dd>
|
|
|
|
<dt class="col-sm-3">
|
|
{{ 'Follow-up Owner' if issue.handler_type in ['facility','vendor'] else 'Assigned To' }}
|
|
</dt>
|
|
<dd class="col-sm-9">{{ issue.assigned_user.display_name if issue.assigned_user else '— Unassigned —' }}</dd>
|
|
|
|
{% if (issue.handler_type or 'internal') == 'internal' and issue.internal_handler_name %}
|
|
<dt class="col-sm-3">Staff</dt>
|
|
<dd class="col-sm-9">
|
|
<i class="bi bi-people text-secondary me-1"></i>
|
|
<strong>{{ issue.internal_handler_name }}</strong>
|
|
{% if issue.internal_handler_contact %}
|
|
<span class="text-muted ms-2">{{ issue.internal_handler_contact }}</span>
|
|
{% endif %}
|
|
</dd>
|
|
{% endif %}
|
|
|
|
{% if issue.handler_type == 'facility' and issue.facility_handler_name %}
|
|
<dt class="col-sm-3">Facility Contact</dt>
|
|
<dd class="col-sm-9">
|
|
<i class="bi bi-building text-secondary me-1"></i>
|
|
<strong>{{ issue.facility_handler_name }}</strong>
|
|
{% if issue.facility_handler_contact %}
|
|
<span class="text-muted ms-2">{{ issue.facility_handler_contact }}</span>
|
|
{% endif %}
|
|
{% if issue.facility_handler_notes %}
|
|
<div class="text-muted small mt-1" style="white-space:pre-wrap;">{{ issue.facility_handler_notes }}</div>
|
|
{% endif %}
|
|
</dd>
|
|
{% endif %}
|
|
|
|
{% if issue.handler_type == 'vendor' and issue.vendor_name %}
|
|
<dt class="col-sm-3">Contractor</dt>
|
|
<dd class="col-sm-9">
|
|
<i class="bi bi-person-gear text-secondary me-1"></i>
|
|
<strong>{{ issue.vendor_name }}</strong>
|
|
{% if issue.vendor_contact %}
|
|
<span class="text-muted ms-2">{{ issue.vendor_contact }}</span>
|
|
{% endif %}
|
|
{% if issue.vendor_notes %}
|
|
<div class="text-muted small mt-1" style="white-space:pre-wrap;">{{ issue.vendor_notes }}</div>
|
|
{% endif %}
|
|
</dd>
|
|
{% endif %}
|
|
|
|
{% if issue.resolved_at %}
|
|
<dt class="col-sm-3">Resolved</dt>
|
|
<dd class="col-sm-9">{{ issue.resolved_at.strftime('%Y-%m-%d %H:%M') }}</dd>
|
|
{% endif %}
|
|
</dl>
|
|
|
|
<hr>
|
|
<h6>Description</h6>
|
|
<p class="mb-0" style="white-space:pre-wrap;">{{ issue.description }}</p>
|
|
|
|
{% if issue.photo_path or issue.mobile_photo_paths %}
|
|
<hr>
|
|
<h6>Photo Evidence</h6>
|
|
<div class="d-flex flex-wrap gap-2">
|
|
{% if issue.photo_path %}
|
|
<a href="{{ media_url(issue.photo_path) }}" target="_blank">
|
|
<img src="{{ media_url(issue.photo_path) }}"
|
|
class="img-fluid rounded" style="max-height:300px; max-width:100%;">
|
|
</a>
|
|
{% endif %}
|
|
{% for photo in (issue.mobile_photo_paths or []) %}
|
|
<a href="{{ media_url(photo) }}" target="_blank">
|
|
<img src="{{ media_url(photo) }}"
|
|
class="rounded border" style="max-height:300px; max-width:100%; object-fit:cover;">
|
|
</a>
|
|
{% endfor %}
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if issue.result_notes or issue.result_photos %}
|
|
<hr>
|
|
<h6><i class="bi bi-clipboard2-check text-success"></i> Resolution Details</h6>
|
|
{% if issue.result_notes %}
|
|
<p class="mb-2" style="white-space:pre-wrap;">{{ issue.result_notes }}</p>
|
|
{% endif %}
|
|
{% if issue.result_photos %}
|
|
<div class="d-flex flex-wrap gap-2 mt-2">
|
|
{% for photo in issue.result_photos %}
|
|
<a href="{{ media_url(photo) }}" target="_blank">
|
|
<img src="{{ media_url(photo) }}"
|
|
class="rounded border" style="max-height:120px; max-width:160px; object-fit:cover;"
|
|
alt="Result photo">
|
|
</a>
|
|
{% endfor %}
|
|
</div>
|
|
{% endif %}
|
|
{% endif %}
|
|
|
|
{# ── Verification panel ── #}
|
|
{% if issue.verified_at %}
|
|
<hr>
|
|
<div class="alert alert-success py-2 mb-0">
|
|
<i class="bi bi-patch-check-fill me-1"></i>
|
|
<strong>Verified</strong> by {{ issue.verifier.display_name if issue.verifier else 'unknown' }}
|
|
on {{ issue.verified_at.strftime('%Y-%m-%d %H:%M') }}.
|
|
{% if issue.verification_note %}<br><span class="small">{{ issue.verification_note }}</span>{% endif %}
|
|
</div>
|
|
{% elif issue.status == 'pending_verification' %}
|
|
<hr>
|
|
<div class="alert alert-info py-2 mb-0">
|
|
<i class="bi bi-hourglass-split me-1"></i>
|
|
<strong>Awaiting director verification.</strong>
|
|
{% if current_user.role in ['admin','director','auditor'] %}
|
|
<form method="POST" action="{{ url_for('issues.verify', issue_id=issue.id) }}" class="mt-2">
|
|
<input type="hidden" name="next" value="{{ back_url }}">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<div class="mb-2">
|
|
<input type="text" name="verification_note" class="form-control form-control-sm"
|
|
placeholder="Verification note (optional)">
|
|
</div>
|
|
<button type="submit" class="btn btn-sm btn-success">
|
|
<i class="bi bi-patch-check me-1"></i>Verify & Close
|
|
</button>
|
|
</form>
|
|
{% endif %}
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
{# ── Comments ───────────────────────────────────────────────────────── #}
|
|
<div class="card shadow-sm mb-4" id="comments-section">
|
|
<div class="card-header bg-light d-flex justify-content-between align-items-center">
|
|
<h6 class="mb-0">
|
|
<i class="bi bi-chat-left-text me-1"></i>Comments
|
|
<span class="badge bg-secondary rounded-pill ms-1">{{ comments|length }}</span>
|
|
</h6>
|
|
</div>
|
|
|
|
{# Comment list #}
|
|
{% if comments %}
|
|
<div class="p-3 pb-0" id="comments-list">
|
|
{% set avatar_colors = ['#4f46e5','#0891b2','#059669','#d97706','#dc2626','#7c3aed','#db2777'] %}
|
|
{% for c in comments %}
|
|
{% set avatar_color = avatar_colors[c.author.id % (avatar_colors | length)] %}
|
|
<div class="d-flex gap-3 mb-3">
|
|
<div class="comment-avatar" style="background:{{ avatar_color }};">
|
|
{{ c.author.display_name[0] | upper }}
|
|
</div>
|
|
<div class="comment-bubble">
|
|
<div class="d-flex justify-content-between align-items-start flex-wrap gap-1 mb-1">
|
|
<div class="d-flex align-items-center gap-2">
|
|
<span class="fw-semibold" style="font-size:.9rem;">{{ c.author.display_name }}</span>
|
|
{% if c.author.role == 'customer' %}
|
|
<span class="badge bg-info text-dark" style="font-size:.65rem;">Customer</span>
|
|
{% else %}
|
|
<span class="badge bg-secondary" style="font-size:.65rem;">{{ c.author.role|replace('_',' ')|title }}</span>
|
|
{% endif %}
|
|
{# Visibility indicator — staff only.
|
|
While comments_open is set, EVERY comment is visible to the
|
|
customer, so the old "Staff only" badge would be a lie. It is
|
|
suppressed rather than shown incorrectly. #}
|
|
{% if viewer_is_our_staff and not comments_open %}
|
|
{% if c.is_customer_visible %}
|
|
<span class="badge bg-success bg-opacity-10 text-success border border-success"
|
|
style="font-size:.6rem;" title="Customer can see this comment">
|
|
<i class="bi bi-eye me-1"></i>Customer visible
|
|
</span>
|
|
{% else %}
|
|
<span class="badge bg-secondary bg-opacity-10 text-secondary border border-secondary"
|
|
style="font-size:.6rem;" title="Hidden from customer">
|
|
<i class="bi bi-eye-slash me-1"></i>Staff only
|
|
</span>
|
|
{% endif %}
|
|
{% endif %}
|
|
</div>
|
|
<div class="d-flex align-items-center gap-2">
|
|
<span class="badge bg-{{ 'success' if c.status_at_time == 'resolved' else 'info text-dark' if c.status_at_time == 'pending_verification' else 'warning text-dark' if c.status_at_time == 'in_progress' else 'danger' }}"
|
|
style="font-size:.65rem;">
|
|
{{ c.status_at_time|replace('_',' ')|title }}
|
|
</span>
|
|
<small class="text-muted">{{ c.created_at.strftime('%b %d, %Y %H:%M') }}</small>
|
|
</div>
|
|
</div>
|
|
<p class="mb-0" style="white-space:pre-wrap; font-size:.9rem;">{{ c.body }}</p>
|
|
</div>
|
|
</div>
|
|
{% endfor %}
|
|
</div>
|
|
<hr class="mx-3 my-0">
|
|
{% elif current_user.role == 'customer' %}
|
|
<div class="px-3 pt-3 pb-0">
|
|
<p class="text-muted small"><i class="bi bi-chat-left me-1"></i>No comments yet.</p>
|
|
</div>
|
|
<hr class="mx-3 my-0">
|
|
{% endif %}
|
|
|
|
{# ── Add Comment form ─────────────────────────────────────────────── #}
|
|
{% set can_customer_comment = current_user.role == 'customer' and (is_following or issue.reported_by == current_user.id) %}
|
|
|
|
{% if can_edit %}
|
|
{# Staff comment form with visibility checkbox #}
|
|
<div class="card-body">
|
|
<p class="fw-semibold small mb-2">Add Comment</p>
|
|
<form method="post">
|
|
<input type="hidden" name="next" value="{{ back_url }}">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<input type="hidden" name="status" value="{{ issue.status }}">
|
|
<input type="hidden" name="assigned_to" value="{{ issue.assigned_to or 0 }}">
|
|
<div class="mb-2">
|
|
<textarea name="update_notes" class="form-control" rows="3"
|
|
placeholder="Write a comment…" required></textarea>
|
|
</div>
|
|
{# While comments_open is set, every comment reaches the customer, so
|
|
the "Share with customer" tick decides nothing. Saying so plainly
|
|
matters: a staff member must not write something they believe is
|
|
private. The checkbox is still posted and recorded, so turning the
|
|
setting off restores its meaning immediately.
|
|
|
|
OUR STAFF ONLY. `can_edit` is also true for a Customer Inspector
|
|
assigned to the issue, and this banner is an internal-process
|
|
warning ("do not post internal-only notes") — showing it to a
|
|
customer account exposes how we work and reads as nonsense to
|
|
them, since nothing they write was ever private. #}
|
|
{% if comments_open and viewer_is_our_staff %}
|
|
<div class="alert alert-warning py-2 px-3 small mb-2">
|
|
<i class="bi bi-eye me-1"></i>
|
|
<strong>Comments are currently visible to everyone,</strong> including
|
|
the customer. Do not post internal-only notes here.
|
|
</div>
|
|
{% endif %}
|
|
<div class="d-flex align-items-center justify-content-between flex-wrap gap-2">
|
|
<div class="form-check form-check-inline mb-0 {{ 'd-none' if comments_open }}">
|
|
<input class="form-check-input" type="checkbox"
|
|
name="is_customer_visible" id="is_customer_visible" value="1">
|
|
<label class="form-check-label small text-muted" for="is_customer_visible">
|
|
<i class="bi bi-eye me-1"></i>Share with customer
|
|
</label>
|
|
</div>
|
|
<button type="submit" class="btn btn-primary btn-sm">
|
|
<i class="bi bi-send me-1"></i>Post Comment
|
|
</button>
|
|
</div>
|
|
</form>
|
|
</div>
|
|
|
|
{% elif can_customer_comment %}
|
|
{# Customer comment form — visible to all by design #}
|
|
<div class="card-body">
|
|
<p class="fw-semibold small mb-2">Add Comment</p>
|
|
<form method="post">
|
|
<input type="hidden" name="next" value="{{ back_url }}">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<div class="mb-2">
|
|
<textarea name="update_notes" class="form-control" rows="3"
|
|
placeholder="Write a comment…" required></textarea>
|
|
</div>
|
|
<button type="submit" class="btn btn-primary btn-sm">
|
|
<i class="bi bi-send me-1"></i>Post Comment
|
|
</button>
|
|
</form>
|
|
</div>
|
|
|
|
{% elif current_user.role == 'customer' %}
|
|
<div class="card-body py-2 d-flex align-items-center gap-2 flex-wrap">
|
|
<p class="text-muted small mb-0">
|
|
<i class="bi bi-bell me-1"></i>To add comments, click on the Follow button
|
|
</p>
|
|
<form method="post" action="{{ url_for('issues.follow', issue_id=issue.id) }}" class="mb-0">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<button type="submit" class="btn btn-outline-primary btn-sm">
|
|
<i class="bi bi-bell"></i> Follow
|
|
</button>
|
|
</form>
|
|
</div>
|
|
|
|
{% else %}
|
|
<div class="card-body py-2">
|
|
<p class="text-muted small mb-0">
|
|
<i class="bi bi-lock me-1"></i>Only assigned staff can add comments.
|
|
</p>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
|
|
</div>{# /col-lg-8 #}
|
|
|
|
{# ══════════════════════════════════ RIGHT COLUMN ═════════════════════════════════ #}
|
|
<div class="col-lg-4">
|
|
|
|
{# ── Follow / Unfollow ──────────────────────────────────────────────── #}
|
|
<div class="card shadow-sm mb-3">
|
|
<div class="card-body d-flex align-items-center justify-content-between py-2">
|
|
<div>
|
|
<i class="bi bi-bell{{ '-fill text-primary' if is_following else ' text-muted' }} me-1"></i>
|
|
<span class="fw-semibold" style="font-size:.9rem;">
|
|
{% if is_following %}Following{% else %}Not following{% endif %}
|
|
</span>
|
|
<span class="text-muted ms-2" style="font-size:.8rem;">
|
|
{{ issue.followers.count() }} follower{{ 's' if issue.followers.count() != 1 else '' }}
|
|
</span>
|
|
</div>
|
|
{% if is_following %}
|
|
<form method="post" action="{{ url_for('issues.unfollow', issue_id=issue.id) }}" class="mb-0">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<button type="submit" class="btn btn-outline-secondary btn-sm">
|
|
<i class="bi bi-bell-slash"></i> Unfollow
|
|
</button>
|
|
</form>
|
|
{% else %}
|
|
<form method="post" action="{{ url_for('issues.follow', issue_id=issue.id) }}" class="mb-0">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<button type="submit" class="btn btn-outline-primary btn-sm">
|
|
<i class="bi bi-bell"></i> Follow
|
|
</button>
|
|
</form>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
|
|
{# ── Update Form ────────────────────────────────────────────────────── #}
|
|
{% if can_edit %}
|
|
<div class="card shadow-sm">
|
|
<div class="card-header bg-light"><h6 class="mb-0">Update Issue</h6></div>
|
|
<div class="card-body">
|
|
<form method="post" enctype="multipart/form-data">
|
|
<input type="hidden" name="next" value="{{ back_url }}">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<div class="mb-3">
|
|
{{ form.status.label(class="form-label fw-semibold") }}
|
|
{{ form.status(class="form-select") }}
|
|
</div>
|
|
{% if current_user.role in ['admin','director','project_manager','auditor'] %}
|
|
{# ── Who handles this issue ── #}
|
|
<div class="mb-3">
|
|
{{ form.handler_type.label(class="form-label fw-semibold") }}
|
|
{{ form.handler_type(class="form-select", id="handler_type_select") }}
|
|
<div class="form-text" id="handler_desc"></div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if current_user.role in ['admin','director','auditor'] %}
|
|
<div class="mb-3" id="assigned_to_wrap">
|
|
<label class="form-label fw-semibold" id="assigned_to_label">Assign To</label>
|
|
{{ form.assigned_to(class="form-select") }}
|
|
<div class="form-text" id="assigned_to_help" style="display:none;">
|
|
The facility/vendor does the work; this is our follow-up owner.
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% if current_user.role in ['admin','director','project_manager','auditor'] %}
|
|
{# ── Janitorial-staff handler (shown when Handled By = Janitorial Staff) ── #}
|
|
<div id="internal_handler_block" style="display:none;">
|
|
<hr class="my-3">
|
|
<p class="fw-semibold small mb-2">
|
|
<i class="bi bi-people me-1 text-secondary"></i>Janitorial Staff
|
|
</p>
|
|
<div class="mb-2">
|
|
{{ form.internal_handler_name.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.internal_handler_name(class="form-control form-control-sm",
|
|
placeholder="Name of the crew member who will handle it",
|
|
value=issue.internal_handler_name or '') }}
|
|
</div>
|
|
<div class="mb-3">
|
|
{{ form.internal_handler_contact.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.internal_handler_contact(class="form-control form-control-sm",
|
|
placeholder="Phone or email",
|
|
value=issue.internal_handler_contact or '') }}
|
|
</div>
|
|
</div>
|
|
|
|
{# ── Facility-staff handler (shown when Handled By = Facility Staff) ── #}
|
|
<div id="facility_handler_block" style="display:none;">
|
|
<hr class="my-3">
|
|
<p class="fw-semibold small mb-2">
|
|
<i class="bi bi-building me-1 text-secondary"></i>Facility Staff Contact
|
|
</p>
|
|
<div class="mb-2">
|
|
{{ form.facility_handler_name.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.facility_handler_name(class="form-control form-control-sm",
|
|
placeholder="Facility staff / point of contact",
|
|
value=issue.facility_handler_name or '') }}
|
|
</div>
|
|
<div class="mb-2">
|
|
{{ form.facility_handler_contact.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.facility_handler_contact(class="form-control form-control-sm",
|
|
placeholder="Phone or email",
|
|
value=issue.facility_handler_contact or '') }}
|
|
</div>
|
|
<div class="mb-3">
|
|
{{ form.facility_handler_notes.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.facility_handler_notes(class="form-control form-control-sm", rows=2,
|
|
placeholder="What the facility staff are handling…") }}
|
|
</div>
|
|
</div>
|
|
|
|
{# ── External vendor (shown when Handled By = External Vendor) ── #}
|
|
<div id="vendor_block" style="display:none;">
|
|
<hr class="my-3">
|
|
<p class="fw-semibold small mb-2">
|
|
<i class="bi bi-person-gear me-1 text-secondary"></i>External Contractor
|
|
</p>
|
|
<div class="mb-2">
|
|
{{ form.vendor_name.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.vendor_name(class="form-control form-control-sm",
|
|
placeholder="Contractor or vendor name",
|
|
value=issue.vendor_name or '') }}
|
|
</div>
|
|
<div class="mb-2">
|
|
{{ form.vendor_contact.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.vendor_contact(class="form-control form-control-sm",
|
|
placeholder="Phone or email",
|
|
value=issue.vendor_contact or '') }}
|
|
</div>
|
|
<div class="mb-3">
|
|
{{ form.vendor_notes.label(class="form-label small fw-semibold mb-1") }}
|
|
{{ form.vendor_notes(class="form-control form-control-sm", rows=2,
|
|
placeholder="Notes about what the contractor is handling…") }}
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
<hr class="my-3">
|
|
<div class="mb-3">
|
|
{{ form.result_notes.label(class="form-label fw-semibold") }}
|
|
{{ form.result_notes(class="form-control", rows=3,
|
|
placeholder="Describe what was done to resolve this issue…",
|
|
value=issue.result_notes or '') }}
|
|
</div>
|
|
<div class="mb-3">
|
|
<label class="form-label fw-semibold">Result Photos</label>
|
|
<input type="file" name="result_photos" id="result_photos"
|
|
class="form-control" accept="image/*" multiple>
|
|
<div class="form-text">Attach one or more photos showing the resolution.</div>
|
|
{% if issue.result_photos %}
|
|
<div class="mt-2">
|
|
<small class="text-muted">{{ issue.result_photos|length }} photo(s) already uploaded</small>
|
|
</div>
|
|
{% endif %}
|
|
</div>
|
|
<button type="submit" class="btn btn-primary w-100">Save Update</button>
|
|
</form>
|
|
{% if issue.status in ['in_progress', 'resolved'] and current_user.role not in ['customer'] %}
|
|
<form method="POST"
|
|
action="{{ url_for('issues.request_verification', issue_id=issue.id) }}"
|
|
class="mt-2">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<button type="submit" class="btn btn-outline-info w-100"
|
|
onclick="return confirm('Mark this issue as pending director verification?')">
|
|
<i class="bi bi-hourglass-split me-1"></i> Request Verification
|
|
</button>
|
|
</form>
|
|
{% endif %}
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
</div>{# /col-lg-4 #}
|
|
</div>
|
|
|
|
<div class="d-flex align-items-center gap-2 mt-2">
|
|
<a href="{{ back_url }}" class="btn btn-outline-secondary btn-sm">
|
|
<i class="bi bi-arrow-left"></i> Back to Issues
|
|
</a>
|
|
<a href="{{ url_for('issues.export_pdf', issue_id=issue.id) }}" class="btn btn-outline-primary btn-sm">
|
|
<i class="bi bi-file-earmark-pdf"></i> Export PDF
|
|
</a>
|
|
{% if current_user.role in ['admin', 'director'] %}
|
|
<button type="button" class="btn btn-outline-danger btn-sm"
|
|
data-bs-toggle="modal" data-bs-target="#deleteIssueModal">
|
|
<i class="bi bi-trash"></i> Delete Issue
|
|
</button>
|
|
{% endif %}
|
|
</div>
|
|
|
|
{% if current_user.role in ['admin', 'director'] %}
|
|
<div class="modal fade" id="deleteIssueModal" tabindex="-1" aria-labelledby="deleteIssueModalLabel" aria-hidden="true">
|
|
<div class="modal-dialog modal-dialog-centered">
|
|
<div class="modal-content">
|
|
<div class="modal-header bg-danger text-white">
|
|
<h5 class="modal-title" id="deleteIssueModalLabel">
|
|
<i class="bi bi-exclamation-triangle-fill"></i> Confirm Deletion
|
|
</h5>
|
|
<button type="button" class="btn-close btn-close-white" data-bs-dismiss="modal"></button>
|
|
</div>
|
|
<div class="modal-body">
|
|
<p>You are about to permanently delete:</p>
|
|
<p class="fw-bold">Issue #{{ issue.id }} — {{ issue.severity|title }} severity in {{ issue.area.name if issue.area else '—' }}</p>
|
|
<div class="alert alert-warning mb-0">
|
|
<i class="bi bi-exclamation-triangle-fill"></i>
|
|
This action is <strong>irreversible</strong>. All comments, photos, and
|
|
follower records associated with this issue will also be deleted.
|
|
</div>
|
|
</div>
|
|
<div class="modal-footer">
|
|
<button type="button" class="btn btn-secondary" data-bs-dismiss="modal">
|
|
<i class="bi bi-x-circle"></i> Cancel
|
|
</button>
|
|
<form method="POST" action="{{ url_for('issues.delete', issue_id=issue.id) }}" class="d-inline">
|
|
<input type="hidden" name="next" value="{{ back_url }}">
|
|
<input type="hidden" name="csrf_token" value="{{ csrf_token() }}">
|
|
<button type="submit" class="btn btn-danger">
|
|
<i class="bi bi-trash-fill"></i> Delete Permanently
|
|
</button>
|
|
</form>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
</div>
|
|
{% endif %}
|
|
|
|
{% block extra_js %}
|
|
<script>
|
|
(function () {
|
|
'use strict';
|
|
|
|
// Refresh bell badge after a successful update
|
|
if (document.querySelector('.alert-success')) {
|
|
if (typeof fetchNotifications === 'function') {
|
|
fetchNotifications();
|
|
}
|
|
}
|
|
|
|
// Scroll to bottom of comments list after posting a comment
|
|
if (document.querySelector('.alert-success')) {
|
|
var section = document.getElementById('comments-section');
|
|
if (section) {
|
|
section.scrollIntoView({ behavior: 'smooth', block: 'start' });
|
|
}
|
|
}
|
|
|
|
// ── "Handled By" — show the relevant sub-block (facility vs vendor) and
|
|
// relabel the assignee as a follow-up owner for facility/vendor. ──
|
|
var handlerSelect = document.getElementById('handler_type_select');
|
|
var HANDLER_DESC = {
|
|
'internal': 'Our janitorial crew handles it.',
|
|
'facility': "The facility's own on-site staff handle it.",
|
|
'vendor': 'An outside contractor handles it.'
|
|
};
|
|
function syncHandlerUI() {
|
|
if (!handlerSelect) { return; }
|
|
var v = handlerSelect.value;
|
|
var intBlock = document.getElementById('internal_handler_block');
|
|
var facBlock = document.getElementById('facility_handler_block');
|
|
var venBlock = document.getElementById('vendor_block');
|
|
if (intBlock) { intBlock.style.display = (v === 'internal') ? '' : 'none'; }
|
|
if (facBlock) { facBlock.style.display = (v === 'facility') ? '' : 'none'; }
|
|
if (venBlock) { venBlock.style.display = (v === 'vendor') ? '' : 'none'; }
|
|
|
|
var desc = document.getElementById('handler_desc');
|
|
if (desc) { desc.textContent = HANDLER_DESC[v] || ''; }
|
|
|
|
var label = document.getElementById('assigned_to_label');
|
|
var help = document.getElementById('assigned_to_help');
|
|
if (label) {
|
|
label.textContent = (v === 'facility' || v === 'vendor')
|
|
? 'Follow-up Owner' : 'Assign To';
|
|
}
|
|
if (help) {
|
|
help.style.display = (v === 'facility' || v === 'vendor') ? '' : 'none';
|
|
}
|
|
}
|
|
if (handlerSelect) {
|
|
handlerSelect.addEventListener('change', syncHandlerUI);
|
|
syncHandlerUI(); // set initial state on load
|
|
}
|
|
})();
|
|
</script>
|
|
{% endblock %}
|
|
{% endblock %}
|