Jul 8 - Update documents

docs/manual_updates_customer.md

@@ -0,0 +1,62 @@
+# Customer User Manual — New Sections (July 2026)
+
+> Paste these sections into **JQC_Customer_User_Manual_v2.docx**. Suggested
+> placement noted under each heading. Replace the *[Screenshot]* placeholders
+> with captures from your environment.
+
+---
+
+## Facility QR Codes — Check Status & Report a Problem
+
+*Suggested placement: after the "Viewing Your Facilities" section.*
+
+Each facility has a **QR code** posted on-site (for example, at the entrance or
+inside restrooms). Anyone — staff, occupants, or visitors — can scan it with a
+phone camera to see the facility's current cleaning status and report a problem.
+**No login is required.**
+
+*[Screenshot: posted QR code / the scan landing page on a phone]*
+
+### What the page shows
+
+When you scan the code (or open the link), you'll see:
+
+- **Cleaning Quality** — an overall rating (Excellent, Good, Fair, or Needs
+  attention) with the facility's average inspection score over the last 90 days.
+- **Last Inspected** — the date of the most recent inspection and its score.
+- **Open Issues** — how many issues are currently being tracked at the facility.
+
+> For privacy, the public page shows only summary information. It never displays
+> individual issue details, inspector names, or any other facility's data.
+
+### Reporting a problem
+
+1. On the facility status page, scroll to **Report a Problem**.
+2. Optionally enter **where** in the building the problem is (e.g., "2nd floor
+   men's restroom").
+3. Describe the problem.
+4. Optionally add your **name and contact** and attach a **photo**.
+5. Tap **Submit Report**.
+
+Your report is filed as a new issue for that facility and the cleaning team is
+notified immediately. You'll see a confirmation message when it's received.
+
+*[Screenshot: the "Report a Problem" form]*
+
+---
+
+## Issues — Who Is Handling It
+
+*Suggested placement: within the existing "Issues" / "Logging an Issue" section.*
+
+When you view an issue, it now shows **Handled By**, indicating who is
+responsible for resolving it:
+
+- **Our Staff** — a member of the janitorial quality-control team.
+- **Facility Staff** — the facility's own on-site staff are handling it.
+- **External Vendor** — an outside contractor has been engaged.
+
+In every case, one of our team members remains the **follow-up owner** who
+verifies the work and updates the issue. You do not set this field — it is
+managed by the JQC team — but it lets you see at a glance how your issue is
+being addressed.