LT_Janitorial_Quality_Control/docs/manual_updates_customer.md

Customer User Manual — New Sections (July 2026)

Paste these sections into JQC_Customer_User_Manual_v2.docx. Suggested placement noted under each heading. Replace the [Screenshot] placeholders with captures from your environment.

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Facility QR Codes — Check Status & Report a Problem

Suggested placement: after the "Viewing Your Facilities" section.

Each facility has a QR code posted on-site (for example, at the entrance or inside restrooms). Anyone — staff, occupants, or visitors — can scan it with a phone camera to see the facility's current cleaning status and report a problem. No login is required.

[Screenshot: posted QR code / the scan landing page on a phone]

What the page shows

When you scan the code (or open the link), you'll see:

• Cleaning Quality — an overall rating (Excellent, Good, Fair, or Needs attention) with the facility's average inspection score over the last 90 days.
• Last Inspected — the date of the most recent inspection and its score.
• Open Issues — how many issues are currently being tracked at the facility.

For privacy, the public page shows only summary information. It never displays individual issue details, inspector names, or any other facility's data.

Reporting a problem

1. On the facility status page, scroll to Report a Problem.
2. Optionally enter where in the building the problem is (e.g., "2nd floor men's restroom").
3. Describe the problem.
4. Optionally add your name and contact and attach a photo.
5. Tap Submit Report.

Your report is filed as a new issue for that facility and the cleaning team is notified immediately. You'll see a confirmation message when it's received.

[Screenshot: the "Report a Problem" form]

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Issues — Who Is Handling It

Suggested placement: within the existing "Issues" / "Logging an Issue" section.

When you view an issue, it now shows Handled By, indicating who is responsible for resolving it:

• Our Staff — a member of the janitorial quality-control team.
• Facility Staff — the facility's own on-site staff are handling it.
• External Vendor — an outside contractor has been engaged.

In every case, one of our team members remains the follow-up owner who verifies the work and updates the issue. You do not set this field — it is managed by the JQC team — but it lets you see at a glance how your issue is being addressed.