Jul 9 - Update the 'Handled by' more clear and understandable

app/models/issue.py

@@ -115,15 +115,21 @@ class Issue(db.Model):
         return self.followers.filter_by(user_id=user.id).first() is not None
 
     # Human-readable label for the handler category (phase35).
+    # Perspective-neutral wording so it reads the same for staff and customers.
     HANDLER_LABELS = {
-        'internal': 'Our Staff',
+        'internal': 'Janitorial Staff',
         'facility': 'Facility Staff',
         'vendor':   'External Vendor',
     }
+    HANDLER_DESCRIPTIONS = {
+        'internal': 'Our janitorial crew handles it.',
+        'facility': "The facility's own on-site staff handle it.",
+        'vendor':   'An outside contractor handles it.',
+    }
 
     @property
     def handler_label(self):
-        return self.HANDLER_LABELS.get(self.handler_type or 'internal', 'Our Staff')
+        return self.HANDLER_LABELS.get(self.handler_type or 'internal', 'Janitorial Staff')
 
     @property
     def resolved_facility(self):