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Customer User Manual — New Sections (July 2026)
Paste these sections into JQC_Customer_User_Manual_v2.docx. Suggested placement noted under each heading. Replace the [Screenshot] placeholders with captures from your environment.
Facility QR Codes — Check Status & Report a Problem
Suggested placement: after the "Viewing Your Facilities" section.
Each facility has a QR code posted on-site (for example, at the entrance or inside restrooms). Anyone — staff, occupants, or visitors — can scan it with a phone camera to see the facility's current cleaning status and report a problem. No login is required.
[Screenshot: posted QR code / the scan landing page on a phone]
What the page shows
When you scan the code (or open the link), you'll see:
- Cleaning Quality — an overall rating (Excellent, Good, Fair, or Needs attention) with the facility's average inspection score over the last 90 days.
- Last Inspected — the date of the most recent inspection and its score.
- Open Issues — how many issues are currently being tracked at the facility.
For privacy, the public page shows only summary information. It never displays individual issue details, inspector names, or any other facility's data.
Getting, printing, and regenerating the QR code (from your portal)
You can produce the QR code yourself for any facility you're assigned to:
- One facility — open the facility from your dashboard/facilities list and click QR Code. This opens a printable page with the code and its link; click Print to print it.
- All your facilities at once — on the Facilities page click Print All QR Codes for a single sheet covering every facility you're assigned to.
- Regenerate — on a facility's QR page, click Regenerate to issue a new code. Use this if a posted code is defaced or you want to retire an old one. Any previously printed code for that facility stops working, so reprint and repost after regenerating.
[Screenshot: facility QR page with Print and Regenerate buttons]
Reporting a problem
- On the facility status page, scroll to Report a Problem.
- Optionally enter where in the building the problem is (e.g., "2nd floor men's restroom").
- Describe the problem.
- Optionally add your name and contact and attach a photo.
- Tap Submit Report.
Your report is filed as a new issue for that facility and the cleaning team is notified immediately. You'll see a confirmation message when it's received.
[Screenshot: the "Report a Problem" form]
Issues — Who Is Handling It
Suggested placement: within the existing "Issues" / "Logging an Issue" section.
When you view an issue, it now shows Handled By, indicating who is responsible for resolving it:
- Janitorial Staff — our janitorial crew handles it.
- Facility Staff — the facility's own on-site staff handle it.
- External Vendor — an outside contractor handles it.
In every case, one of our team members remains the follow-up owner who verifies the work and updates the issue. You do not set this field — it is managed by the JQC team — but it lets you see at a glance how your issue is being addressed.