Jul 9 - Update the 'Handled by' more clear and understandable

docs/manual_updates_customer.md

@@ -68,9 +68,9 @@ notified immediately. You'll see a confirmation message when it's received.
 When you view an issue, it now shows **Handled By**, indicating who is
 responsible for resolving it:
 
-- **Our Staff** — a member of the janitorial quality-control team.
-- **Facility Staff** — the facility's own on-site staff are handling it.
-- **External Vendor** — an outside contractor has been engaged.
+- **Janitorial Staff** — our janitorial crew handles it.
+- **Facility Staff** — the facility's own on-site staff handle it.
+- **External Vendor** — an outside contractor handles it.
 
 In every case, one of our team members remains the **follow-up owner** who
 verifies the work and updates the issue. You do not set this field — it is

docs/manual_updates_inspector_mobile.md

@@ -10,7 +10,7 @@ unchanged:
 
 - **Scheduled inspections** — created and executed through the web app. The iPad
   app has no scheduled-inspection list or "Start from schedule" action.
-- **Issue "Handled By" (Our Staff / Facility Staff / External Vendor)** — set and
+- **Issue "Handled By" (Janitorial Staff / Facility Staff / External Vendor)** — set and
   displayed on the web only. The mobile issue screens are unchanged.
 - **Facility QR codes / occupant report-a-problem** — a public web page; not part
   of the inspector app.

docs/manual_updates_web_inspector.md

@@ -61,8 +61,8 @@ who follows up:
 
 | Handled By | Meaning |
 |---|---|
-| **Our Staff** | A JQC team member resolves it. |
-| **Facility Staff** | The facility's own staff handle it (their contact is recorded on the issue). |
+| **Janitorial Staff** | Our janitorial crew resolves it. |
+| **Facility Staff** | The facility's own on-site staff handle it (their contact is recorded on the issue). |
 | **External Vendor** | An outside contractor handles it (vendor details are recorded on the issue). |
 
 Regardless of who does the work, **one of our staff is always the follow-up